Organizational Behavior : experience grow contribute.

Cover
Title Page
Copyright Page
About the Authors
Contributors
Acknowledgments
Brief Contents
Contents
PART 1 Organizational Behavior Today
	1 Introducing Organizational Behavior
		Introducing Organizational Behavior
			What Is Organizational Behavior?
			Importance of Organizational Behavior
		Organizational Behavior as a Science
			Scientific Foundations of Organizational Behavior
			Learning about Organizational Behavior
		The Context of Organizational Behavior
			Organizations and the External Environment
			The Internal Environment of Organizations
			Diversity and Multiculturalism in Organizations
		Management and Organizational Behavior
			Effective Managers
			The Management Process
			Essential Managerial Skills
			Ethical Management
		Leadership and Organizational Behavior
			The Leadership Process
			Effective Leaders
			Effective Followers
		Study Guide
PART 2 Individual Behavior and Performance
	2 Diversity, Personality, and Values
		Individual Differences and Diversity
			Self-Concept, Self-Awareness, and Awareness of Others
			Valuing-or Not Valuing-Diversity
			Diversity Issues in the Workplace
			Diversity and Social Identity
		Personality
			Big Five Personality Traits
			Social Traits
			Personal Conception Traits
		Personality and Stress
			Type A Orientation and Stress
			Work and Life Stressors
			Outcomes of Stress
			Approaches to Managing Stress
		Values
			Sources of Values
			Personal Values
			Cultural Values
		Study Guide
	3 Perception, Attribution, and Learning
		The Perception Process
			Factors Influencing Perception
			Information Processing and the Perception Process
			Perception, Impression Management, and Social Media
		Common Perceptual Distortions
			Stereotypes
			Halo Effects
			Selective Perception
			Projection
			Contrast Effects
			Self-Fulfilling Prophecies
		Perception, Attribution, and Social Learning
			Importance of Attributions
			Attribution Errors
			Attribution and Social Learning
		Learning by Reinforcement
			Classical Conditioning
			Operant Conditioning and the Law of Effect
			Positive Reinforcement
			Negative Reinforcement
			Punishment
			Extinction
			Reinforcement Pros and Cons
		Study Guide
	4 Emotions, Attitudes, and Job Satisfaction
		Understanding Emotions and Moods
			The Nature of Emotions
			Emotional Intelligence
			Types of Emotions
			The Nature of Moods
		How Emotions and Moods Influence Behavior
			Emotion and Mood Contagion
			Emotional Labor
			Emotional Empathy
			Cultural Aspects of Emotions and Moods
			Emotions and Moods as Affective Events
		How Attitudes Influence Behavior
			What Is an Attitude?
			Components of Attitudes
			Attitudes and Cognitive Consistency
			Attitudes and the Workplace
		Job Satisfaction Trends and Issues
			Components of Job Satisfaction
			Job Satisfaction Trends
			How Job Satisfaction Influences Work Behavior
			Linking Job Satisfaction and Job Performance
		Study Guide
	5 Motivation
		What Is Motivation?
			Motivation Defined
			Motivation Theories
		Motivation and Human Needs
			Hierarchy of Needs Theory
			ERG Theory
			Acquired Needs Theory
			Two-Factor Theory
			Emotional Drives or Needs Model
		Motivation and Equity
			Equity and Social Comparisons
			Equity Theory Predictions and Findings
			Equity and Organizational Justice
		Motivation and Expectancy
			Expectancy Terms and Concepts
			Expectancy Theory Predictions
			Expectancy Theory Implications and Research
		Motivation and Goals
			Motivational Properties of Goals
			Goal-Setting Guidelines
			Goal Setting and the Management Process
		Study Guide
	6 Motivation and Performance
		Motivation, Rewards, and Performance
			Employee Value Proposition and Fit
			Integrated Model of Motivation
			Intrinsic and Extrinsic Rewards
			Pay for Performance
		Motivation and Performance Management
			Performance Management Process
			Performance Assessment Methods
		Motivation and Job Design
			Scientific Management
			Job Enlargement and Job Rotation
			Job Enrichment
			Job Characteristics Model
		Alternative Work Schedules
			Compressed Workweeks
			Flexible Working Hours
			Job Sharing
			Telecommuting
			Part-Time Work
		Study Guide
PART 3 Teams and Teamwork
	7 The Nature of Teams
		Teams in Organizations
			Teams and Teamwork
			What Teams Do
			Organizations as Networks of Teams
			Cross-Functional and Problem-Solving Teams
			Self-Managing Teams
			Virtual Teams
		Team Effectiveness
			Criteria of an Effective Team
			Synergy and Team Benefits
			Social Facilitation
			Social Loafing and Team Problems
		Stages of Team Development
			Forming Stage
			Storming Stage
			Norming Stage
			Performing Stage
			Adjourning Stage
		Input Foundations for Teamwork
			Team Resources and Setting
			Team Task
			Team Size
			Team Composition
			Membership Diversity and Team Performance
		Study Guide
	8 Teamwork and Team Performance
		High-Performance Teams
			Characteristics of High-Performance Teams
			The Team-Building Process
			Team-Building Alternatives
		Improving Team Processes
			Entry of New Members
			Roles and Role Dynamics
			Task and Maintenance Leadership
			Team Norms
			Team Cohesiveness
			Inter-Team Dynamics
		Improving Team Communications
			Interaction Patterns and Communication Networks
			Proxemics and Use of Space
			Communication Technologies
		Improving Team Decisions
			Ways Teams Make Decisions
			Assets and Liabilities of Team Decisions
			Groupthink Symptoms and Remedies
			Team Decision Techniques
		Study Guide
	9 Decision Making and Creativity
		The Decision-Making Process
			Steps in Decision-Making
			The Decision to Decide
			Ethical Reasoning and Decision Making
			Alternative Decision Environments
			Decisions with Extreme Consequences
		Decision-Making Models
			Classical Decision Model
			Behavioral Decision Model
			Systematic and Intuitive Thinking
		Decision-Making Traps and Issues
			Judgmental Heuristics
			Decision Biases
			Knowing When to Quit
			Knowing Who to Involve
		Creativity in Decision Making
			Personal Creativity Drivers
			Team Creativity Drivers
		Study Guide
	10 Conflict and Negotiation
		Conflict in Organizations
			Types of Conflict
			Levels of Conflict
			Functional and Dysfunctional Conflict
			Culture and Conflict
		Conflict Management
			Stages of Conflict
			Hierarchical Causes of Conflict
			Contextual Causes of Conflict
			Indirect Conflict Management Strategies
			Direct Conflict Management Strategies
		Negotiation
			Organizational Settings for Negotiation
			Negotiation Goals and Outcomes
			Ethical Aspects of Negotiation
		Negotiation Strategies
			Approaches to Distributive Negotiation
			How to Gain Integrative Agreements
			Common Negotiation Pitfalls
			Third-Party Roles in Negotiation
		Study Guide
PART 4 Influence Processes and Leadership
	11 Communication
		The Nature of Communication
			Importance of Communication
			The Communication Process
			Nonverbal Communication
		Communication Barriers
			Interpersonal Barriers
			Physical Barriers
			Semantic Barriers
			Cultural Barriers
			Communication in Organizational Contexts
			Communication Channels
			Communication Flows
			Voice and Silence
		Communication in Relational Contexts
			Relationship Development
			Relationship Maintenance
			Supportive Communication Principles
			Active Listening
		Developmental Feedback
			Feedback Giving
			Feedback Seeking
			Feedback Orientation
		Study Guide
	12 Power and Politics
		Understanding Power
			What Is Power and Why Is It Important?
			Power and Dependence
			The Problem of Powerlessness
			Power as an Expanding Pie
		Sources of Power and Influence
			Position Power
			Personal Power
			Information Power
			Connection Power
		Responses to Power and Influence
			Conformity
			Resistance
			How Power Corrupts
		Understanding Organizational Politics
			Why Do We Have Organizational Politics?
			The Role of Self-Interest
			Political Climates
		Navigating the Political Landscape
			Building Power Bases
			Developing Political Skills
			Networking
		Study Guide
	13 The Leadership Process
		Leadership
			Formal and Informal Leadership
			Leadership as Social Construction
			Implicit Leadership Theories
		Followership
			What Is Followership?
			How Do Followers See Their Roles?
			How Do Leaders See Follower Roles?
		The Leader-Follower Relationship
			Leader-Member Exchange (LMX) Theory
			Social Exchange Theory
			Hollander\'s Idiosyncrasy Credits
		Collective Leadership
			Distributed Leadership
			Co-Leadership
			Shared Leadership
		Study Guide
	14 Leader Traits and Behavioral Styles
		Leader Traits and Behaviors
			Early Trait Approaches
			Later Trait Approaches
			Behavioral Leadership Approaches
			Are Leaders Born or Made?
		Contingency Theories
			The Contingency Model
			Findings from Contingency Theories
			Fiedler\'s Leader-Match
			Problems with Contingency Approaches
		Charismatic/Transformational Views
			Charismatic Leadership
			Burns\'s Transforming Leadership Theory
			Bass\'s Transactional/Transformational Leadership Theory
			Problems with Heroic Leadership Views
		Complexity Leadership Views
			Today\'s Complex Environments
			Complexity Leadership Theory
			Challenges of Complexity Leadership Approaches
		Leadership Ethics
			Shared Value View
			Servant Leadership
			Empowering Leadership
			Ethical Leadership Theory
		Study Guide
PART 5 Organizational Context
	15 Organizational Culture and Innovation
		Organizational Culture
			Functions of Organizational Culture
			Subcultures and Countercultures
			National Culture and Corporate Culture
		Understanding Organizational Cultures
			Layers of Cultural Analysis
			Stories, Rites, Rituals, and Symbols
			Cultural Rules and Roles
			Shared Values, Meanings, and Organizational Myths
		Managing Organizational Culture
			Direct Attempts to Change Values
			Developing Shared Goals
			Modifying Visible Aspects of Culture
		Innovation in Organizations
			The Process of Innovation
			Product and Process Innovations
			Balancing Exploration and Exploitation
			Managing Tensions between Cultural Stability and Innovation
		Study Guide
	16 Organizational Structure and Design
		Formal Organizational Structure
			Organizations as Hierarchies
			Controls as a Basic Feature
		Organizing and Coordinating Work
			Traditional Types of Departments
			Coordination
		Organizational Design
			Size and the Simple Design
			Technology and Organizational Design
			Environment and Organizational Design
		Bureaucracy and Beyond
			Mechanistic Structures and the Machine Bureaucracy
			Organic Structures and the Professional Bureaucracy
			Hybrid Structures
		Study Guide
	OB Skills Workbook
		Student Leadership Practices Inventory
		Learning Style Inventory
		Self-Assessment Portfolio
		Team and Experiential Exercises
		Cases for Critical Thinking
Glossary
Self-Test Answers
Notes
Name Index
Organization Index
Subject Index
Endpapers