Organization Design: A Guide to Building Effective Organizations

Contents......Page 7
List of Figures......Page 11
List of Tables......Page 12
List of Tools......Page 14
About the authors......Page 15
Foreword......Page 16
Preface......Page 18
Acknowledgements......Page 19
Introduction......Page 21
How the book is structured......Page 24
PART ONE Understanding organization design......Page 27
01 Putting organization design in context......Page 29
What is organization design?......Page 30
Why organization design matters......Page 32
What drives an organization to carry out a design?......Page 35
Conclusion......Page 37
02 Familiarize yourself with the Organization Design Compass and the OPTIMAL Way......Page 39
Organization design models......Page 40
The Organization Design Compass......Page 42
The OPTIMAL Organization Design Approach......Page 48
Designing the OPTIMAL Way......Page 53
Conclusion......Page 56
Organizational archetypes to get you started......Page 58
Three frameworks to help you position an organization......Page 82
Conclusion......Page 87
PART TWO Designing your organization the OPTIMAL Way......Page 89
04 Outlining your brief......Page 91
Getting off to a good start......Page 92
Shaping the brief, understanding it, challenging it......Page 94
Distilling the strategic intent and framing the brief......Page 102
OPTIMAL programme considerations......Page 108
Conclusion......Page 113
05 Pulling together your programme......Page 115
Resourcing the programme......Page 116
Shaping your approach......Page 123
OPTIMAL programme considerations......Page 129
Conclusion......Page 135
06 Taking stock of the change required......Page 137
Building an evidence base......Page 138
Learning from other organizations......Page 142
Assessing the direction and extent of change......Page 144
OPTIMAL programme considerations......Page 150
Conclusion......Page 151
07 Identifying assessment criteria......Page 161
Evaluating using design principles and criteria......Page 162
Design principles for selected organization types......Page 166
Defining design principles and criteria......Page 168
Conclusion......Page 172
08 Mapping the design options......Page 173
Generating design concepts......Page 175
Developing design outlines......Page 186
Conclusion......Page 197
09 Assessing the alternatives......Page 198
Assessing design options against design criteria......Page 200
Choosing between design options......Page 205
OPTIMAL programme considerations......Page 207
Conclusion......Page 209
10 Laying out the way forward......Page 210
Developing the design blueprint......Page 211
Preparing for implementation......Page 218
Transitioning from design to implementation......Page 222
OPTIMAL programme considerations......Page 224
Conclusion......Page 225
Taking the OPTIMAL Way forward......Page 226
PART THREE Dealing with recurring challenges......Page 229
11 How to maintain design integrity over time......Page 231
How to maintain design integrity......Page 232
The roles and responsibilities of a design authority......Page 234
Conclusion......Page 237
What does size mean to the organization designer?......Page 239
Why does getting the size right matter?......Page 240
Getting the right number of people for the work to be done......Page 241
Choosing spans of control and number of layers......Page 242
Conclusion......Page 246
13 How to choose between design options when the environment is very uncertain......Page 248
Scenarios, scenario planning and scenario testing......Page 249
Building scenarios......Page 250
Using scenarios before you design......Page 252
Using scenarios to assess alternative designs......Page 253
Conclusion......Page 259
14 How to assess the level of capability maturity of an organization over time......Page 261
A framework for assessing capability maturity......Page 262
How to assess capability maturity......Page 263
Case example: assessing capability maturity......Page 265
Case example: assessing design maturity......Page 267
Conclusion......Page 272
Appendix 1 Skills required in an organization design team......Page 273
Appendix 2 Typical backgrounds that lead people to become organization designers......Page 278
Appendix 3 Outputs from OPTIMAL Way......Page 280
Appendix 4 Design outputs by level and Compass segment with examples of implementation tasks......Page 284
Glossary......Page 289
References......Page 292
Index......Page 293