Operations and Supply Chain Management: The Core

Cover
Operations and Supply Chain Management: The Core
Dedication
ABOUT THE AUTHORS
PREFACE
A NOTE TO INSTRUCTORS
TECHNOLOGY
For Students
Walkthrough
CONTENTS IN BRIEF
CONTENTS
CHAPTER 1: Operations and Supply Chain Management
	Strategy, Processes, and Analytics
	What Is Operations and Supply Chain Management?
		Operations and Supply Chain Processes
		Differences between Services and Goods
		The Goods–Services Continuum
		Product–Service Bundling
	Efficiency, Effectiveness, and Value
		How Does Wall Street Evaluate Efficiency?
	Careers in Operations and Supply Chain Management
		Chief Operating Officer
	Historical Development of Operations and Supply Chain Management
		Current Issues in Operations and Supply Chain Management
	Concept Connections
	Discussion Questions
	Objective Questions
	Analytics Exercise: Comparing Companies Using Wall Street Efficiency Measures
	Practice Exam
CHAPTER 2: Strategy and Sustainability
	Alphabet (Google) Operations Strategy
	A Sustainable Operations and Supply Chain Strategy
	What Is Operations and Supply Chain Strategy?
		Competitive Dimensions
		The Notion of Trade-Offs
		Order Winners and Order Qualifiers: The Marketing–Operations Link
	Strategies are Implemented Using Operations and Supply Chain Activities—IKEA’s Strategy
	Assessing the Risk Associated with Operations and Supply Chain Strategies
		Risk Management Framework
	Productivity Measurement
	Concept Connections
	Solved Problem
	Discussion Questions
	Objective Questions
	Case: The Tao of Timbuk2
	Practice Exam
CHAPTER 3: Forecasting
	From Bean to Cup: Starbucks Global Supply Chain Challenge
	Forecasting in Operations and Supply Chain Management
	Quantitative Forecasting Models
		Components of Demand
		Time Series Analysis
		Simple Moving Average
		Weighted Moving Average
		Exponential Smoothing
		Exponential Smoothing with Trend
		Linear Regression Analysis
		Decomposition of a Time Series
		Forecast Errors
		Sources of Error
		Measurement of Error
		Causal Relationship Forecasting
		Multiple Regression Analysis
	Qualitative Techniques in Forecasting
		Market Research
		Panel Consensus
		Historical Analogy
		The Delphi Method
	Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR)
	Concept Connections
	Solved Problems
	Discussion Questions
	Objective Questions
	Analytics Exercise: Forecasting Supply Chain Demand—Starbucks Corporation
	Practice Exam
CHAPTER 4: Strategic Capacity Management
	Tesla—Manufacturing Capacity for the Model 3
	Capacity Management in Operations and Supply Chain Management
		Capacity Planning Concepts
		Economies and Diseconomies of Scale
		Capacity Focus
		Capacity Flexibility
	Capacity Planning
		Considerations in Changing Capacity
		Determining Capacity Requirements
	Using Decision Trees to Evaluate Capacity Alternatives
	Planning Service Capacity
		Capacity Planning in Services versus Manufacturing
		Capacity Utilization and Service Quality
	Concept Connections
	Solved Problem
	Discussion Questions
	Objective Questions
	Case: Shouldice Hospital—A Cut Above
	Practice Exam
CHAPTER 4A: Learning Curves
	The Learning Curve
	How Are Learning Curves Modeled?
		Learning Curve Tables
		Concept Connections
		Solved Problems
		Discussion Questions
		Objective Questions
CHAPTER 5: Projects
	Can a 15-Story Hotel Be Built in Less Than a Week?
	What Is Project Management?
		Organizing the Project Team
		Organizing Project Tasks
	Managing Projects
		Earned Value Management (EVM)
	Network-Planning Models
		Critical Path Method (CPM)
		CPM with Three Activity Time Estimates
		Time–Cost Models and Project Crashing
	Project Management Information Systems
	Concept Connections
	Solved Problems
	Discussion Questions
	Objective Questions
	Analytics Exercise: Product Design Project
	Practice Exam
CHAPTER 6: Manufacturing Processes
	Three-Dimensional Printing—The Technology Could Be Used to Make Parts That Perform Better and Cost Less
	Production Processes
	Production Process Mapping and Little’s Law
	How Production Processes Are Organized
		Designing a Production System
		Assembly-Line and Continuous Process Layouts
	Assembly-Line Design
		Splitting Tasks
		Flexible and U-Shaped Line Layouts
	Concept Connections
	Solved Problems
	Discussion Questions
	Objective Questions
	Advanced Problem
	Analytics Exercise: Designing a Manufacturing Process
	Practice Exam
CHAPTER 6A: Break-Even Analysis
	Solved Problems
	Objective Questions
CHAPTER 7: Service Processes
	Amazon—A Retailer That Operates at a Different Level
	The Nature of Services
		An Operational Classification of Services
		Designing Service Organizations
		Structuring the Service Encounter: Service–System Design Matrix
		Web Platform Businesses
	Service Blueprinting and Fail-Safing
	Economics of the Waiting Line Problem
		The Practical View of Waiting Lines
		The Queuing System
		Waiting Lines and Servers
		Waiting Line Models
		Computer Simulation of Waiting Lines
	Concept Connections
	Solved Problems
	Discussion Questions
	Objective Questions
	Analytics Exercise: Processing Customer Orders
	Practice Exam
CHAPTER 8: Sales and Operations Planning
	What Is Sales and Operations Planning?
		Overview of Sales and Operations Planning Activities
		The Aggregate Operations Plan
		Production Planning Environment
		Relevant Costs
	Aggregate Planning Techniques
		A Cut-and-Try Example: The JC Company
	Yield Management
		Operating Yield Management Systems
	Concept Connections
	Solved Problems
	Discussion Questions
	Objective Questions
	Analytics Exercise: Developing an Aggregate Plan—Bradford Manufacturing
	Practice Exam
CHAPTER 9: Material Requirements Planning
	Inside the iPhone X
	Understanding Material Requirements Planning
		Where MRP Can Be Used
		Master Production Scheduling
		Time Fences
	Material Requirements Planning System Structure
		Demand for Products
		Bill-of-Materials
		Inventory Records
		The MRP Computer Program
	An Example Using MRP
		Forecasting Demand
		Developing a Master Production Schedule
		Bill-of-Materials (Product Structure)
		Inventory Records
		Performing the MRP Calculations
	Lot Sizing in MRP Systems
		Lot-for-Lot
		Economic Order Quantity
		Least Total Cost
		Least Unit Cost
		Choosing the Best Lot Size
	Concept Connections
	Solved Problems
	Discussion Questions
	Objective Questions
	Analytics Exercise: An MRP Explosion—Brunswick Motors
	Practice Exam
CHAPTER 10: Quality Management and Six Sigma
	Disney—An Obsession with Quality and Innovation
	Total Quality Management
		Quality Specifications and Quality Costs
	ISO 9000 and ISO 14000
		External Benchmarking for Quality Improvement
	Six Sigma Quality
		Six Sigma Methodology
		Analytical Tools for Six Sigma
	Statistical Quality Control
		Understanding and Measuring Process Variation
		Process Capability
	Statistical Process Control Procedures
		Process Control with Attribute Measurements: Using p-Charts
		Process Control with Attribute Measurements: Using c-Charts
		Process Control with Variable Measurements: Using X- and R-Charts
		How to Construct X- and R-Charts
	Acceptance Sampling
		Design of a Single Sampling Plan for Attributes
		Operating Characteristic Curves
	Concept Connections
	Solved Problems
	Discussion Questions
	Objective Questions
	Analytics Exercise: Quality Management—Tesla
	Practice Exam
CHAPTER 11: Inventory Management
	Amazon—The Master of Inventory Management
	Understanding Inventory Management
		Definition of Inventory
		Purposes of Inventory
		Inventory Costs
		Independent versus Dependent Demand
	Inventory Systems
		A Single-Period Inventory Model
		Multiperiod Inventory Systems
		Fixed–Order Quantity Models
		Establishing Safety Stock Levels
		Fixed–Order Quantity Model with Safety Stock
		Fixed–Time Period Models
		Fixed–Time Period Model with Safety Stock
		Inventory Turn Calculations
		The Price-Break Model
	Inventory Planning and Accuracy
		ABC Classification
		Inventory Accuracy and Cycle Counting
	Concept Connections
	Solved Problems
	Discussion Questions
	Objective Questions
	Analytics Exercise: Inventory Management at Big10Sweaters.com
	Practice Exam
CHAPTER 12: Lean Supply Chains
	Toyota—New Global Architecture
	Lean Production
		The Toyota Production System
	Lean Supply Chains
	Value Stream Mapping
	Lean Supply Chain Design Principles
		Lean Concepts
		Lean Production Schedules
		Lean Supply Chains
	Lean Services
	Concept Connections
	Solved Problems
	Discussion Questions
	Objective Questions
	Case: Quality Parts Company
	Case: Value Stream Mapping
	Case: Pro Fishing Boats—A Value Stream Mapping Exercise
	Practice Exam
CHAPTER 13: Global Sourcing and Procurement
	Boeing 787 Dreamliner—Assembled in South Carolina from Components Sourced from around the World
	Strategic Sourcing
		The Bullwhip Effect
		Supply Chain Uncertainty Framework
	Outsourcing
		Logistics Outsourcing
		Framework for Supplier Relationships
		Green Sourcing
	Total Cost of Ownership
	Measuring Sourcing Performance
	Concept Connections
	Discussion Questions
	Objective Questions
	Analytics Exercise: Global Sourcing Decisions—Grainger: Reengineering the China/U.S. Supply Chain
	Practice Exam
CHAPTER 14: Location, Logistics, and Distribution
	FedEx—Speed Is Hidden in Its Logo
	Logistics
	Decisions Related to Logistics
		Transportation Modes
		Warehouse Design
	Locating Logistics Facilities
		Plant Location Methods
		Locating Service Facilities
	Concept Connections
	Solved Problems
	Discussion Questions
	Objective Questions
	Analytics Exercise: Distribution Center Location—Grainger: Reengineering the China/U.S. Supply Chain
	Practice Exam
Appendices
	A Linear Programming Using the Excel Solver
	B Answers to Selected Objective Questions
	C Present Value Table
	D Negative Exponential Distribution: Values of e-x
	E Areas of the Cumulative Standard Normal Distribution
Name Index
Subject Index