Operational Excellence: A Concise Guide to Basic Concepts and Their Application

Front Matter....Pages i-xiii
Introduction....Pages 1-5
Assurance of Supply (AOS)....Pages 7-9
Cost of Goods (COGs)....Pages 11-15
Decision Support Systems (DSS)....Pages 17-20
Drum, Buffer, Rope and Days of Inventory (DOI) Control....Pages 21-24
emails (The LEAN Version)....Pages 25-28
Empowerment....Pages 29-32
Enterprise Resource Planning (ERP)....Pages 33-36
Failure Mode and Effect Analysis (FMEA)....Pages 37-39
Gross Margin (GM)....Pages 41-43
Hiring Practices for Operations....Pages 45-51
Human Resources (HR)....Pages 53-55
Innovation in the Operations....Pages 57-61
Interfaces and Their Improvement in Operations....Pages 63-64
Just in Time (JIT)....Pages 65-67
Kanban....Pages 69-71
Key Performances Indicators (KPI)....Pages 73-76
LEAN Operations....Pages 77-81
Leadership in the Operations....Pages 83-86
Meetings and LEAN Decision Making....Pages 87-90
Manufacturing Overhead (MOH) and Departmental Expense Control....Pages 91-93
Manufacturing Excellence in Daily life....Pages 95-97
New Product Introduction (NPI)....Pages 99-103
One on One Meeting....Pages 105-109
Personal Development....Pages 111-115
People Motivation, Productivity and Satisfaction....Pages 117-121
Quality....Pages 123-128
Return on Investment (ROI) Calculations and CAPEX Decisions....Pages 129-130
Safety....Pages 131-138
Supply Chain and Win–Win Relationship with the Suppliers....Pages 139-142
Services and Customer Assurance....Pages 143-146
Team Work and its Development....Pages 147-151
Theory of Constraint (TOC)....Pages 153-156
Variability: Managing the Variability in Operations....Pages 157-158
Voice of the Employee....Pages 159-162
Yield, Improvement and Sustaining High Yield....Pages 163-166
Where, When and How We Can Apply the Operational Excellence Concise Guide Methods?....Pages 167-169
Appendices....Pages 171-191
Back Matter....Pages 193-194