Novell ZENworks for Desktops 4: administrator's handbook. - Includes index

Table of Contents......Page 6
 What Is ZENworks for Desktops?......Page 28
  Application Management......Page 29
  Workstation Management......Page 30
 What’s New in ZENworks for Desktops 4?......Page 32
  Policies and Workstation Management......Page 33
  Application Management......Page 34
  Workstation Imaging......Page 35
  Workstation Inventory......Page 36
  Additional Novell Products......Page 37
 Benefits to Using ZENworks for Desktops......Page 38
 Prerequisites for Installing ZENworks for Desktops......Page 40
  Hardware and Software Requirements......Page 41
  Installation Prerequisite Checklist......Page 43
  Start ZENworks Install......Page 45
  Select ZENworks for Desktops Components to Be Installed......Page 46
  Select Servers for Installation......Page 48
  Select Path for Inventory Database Installation......Page 49
  Configure XML Proxy......Page 50
  Complete the Install......Page 51
  Start ZENworks Middle Tier Install......Page 53
  Complete the Install......Page 54
  Start Management Agents Install......Page 56
  Select Management Agent Features......Page 57
  Set the ZENworks for Desktop Middle Tier Server......Page 58
  Configure the NAL Windows Startup Options......Page 59
  Further Install Options......Page 60
  Objects in eDirectory and Their Impact on the Tree......Page 64
  Novell ZENworks Management Agents......Page 66
 ZENworks for Desktops Policy Package Wizard......Page 67
  Policy Package Wizard......Page 68
  Creating User Policy Packages......Page 69
 Setting Up Workstations in the Tree......Page 73
  Creating a Policy Package......Page 74
  Creating a Workstation Import Policy......Page 75
  Novell Workstation Registration and Object Creation......Page 76
  Remote Operators Page......Page 77
 Inventory, Event, and Logging Databases......Page 79
 Reporting......Page 80
 Setting Up TED Distributions......Page 82
 ZENworks for Desktops Clientless Workstation Management Components......Page 84
  Corporate Firewall......Page 85
  ZENworks for Desktops Server......Page 86
 How ZENworks for Desktop Clientless Workstation Management Works......Page 87
  Logging Using the Middle Tier Login Page......Page 88
  Viewing the Sessions on the Middle Tier Server......Page 89
  Viewing the NCPL Stats on the Middle Tier Server......Page 90
  Starting and Stopping the Middle Tier Server......Page 91
  Increasing the Session Timeout......Page 92
 What Is snAppShot?......Page 94
  Complex Installations or Upgrades......Page 95
  Verifying Changes Made During an Install or Upgrade......Page 96
  Files Created by snAppShot......Page 97
  Information Saved by snAppShot......Page 100
  Using snAppShot Preferences......Page 102
  Special Macros......Page 103
  Partial Install Detection......Page 105
  Capturing Install Logic......Page 106
  Guaranteeing Impact on All Workstations......Page 107
  Using Standard Mode......Page 108
  Using Custom Mode......Page 114
  Using Express Mode......Page 125
  Super Express (Command-Line) Mode......Page 127
 snAppShot Application Packages versus .MSI Files......Page 128
  How .MSI Files Are Created......Page 129
  How Do .MSI Files Work with ZENworks for Desktops?......Page 130
 Creating the Application Object......Page 132
  Creating an Application Object Using an .AOT/.AXT File......Page 133
  Creating an Application Object Using an .MSI File......Page 135
  Creating a Simple Application Object without an .AOT, .AXT or MSI File......Page 136
  Creating an Application Object Using an Existing Application Object......Page 137
  Creating a Web Application......Page 138
  Creating a Terminal Server Application......Page 139
  Setting Up the Application Object Identification......Page 140
  Setting Distribution Options for Application Objects......Page 147
  Setting Run Options for Application Objects......Page 159
  Setting Application Object Associations......Page 166
  Setting Application Availability......Page 167
  Setting Common Options for Application Objects......Page 183
  Setting Up Application Fault Tolerance......Page 197
  Setting Up MSI-Specific Options for Application Objects.......Page 200
  Setting Up Terminal Server-Specific Options for Application Objects......Page 202
  Setting Up Web-Specific Options for Application Objects......Page 203
 Setting Up Application Foldering......Page 204
  Create Application Folder Object and Associate with Application Objects......Page 205
 Customize Application Launcher Configurations per User or Container......Page 207
  Setting Up User Application Launcher Options......Page 208
  Setting Up Application Launcher Window Options......Page 213
  Setting Up Application Explorer Options......Page 215
  Setting Up Workstation Application Launcher Options......Page 216
 Setting Up Users to Receive Applications......Page 218
  Associate a User, Group, Workstation, or Container Object to Application Objects......Page 219
  Make Application Launcher/Explorer Available to Users......Page 221
  Manage Application Object Macros......Page 225
  Prompted Macros......Page 226
  Special Windows Macros......Page 227
  Login Script Variables......Page 228
  eDirectory Attribute Macros......Page 230
  Schedule Application Availability......Page 231
  Create Application Scripts......Page 232
 Distribute the Applications......Page 233
 Relationship of User Policies to Users......Page 234
 General and Platform-Specific Policy Advantages......Page 235
  Policies Property Page......Page 236
  Associations Property Page......Page 243
  NDS Rights Property Pages......Page 244
  Other Property Page......Page 246
  Rights to Files and Folders Property Page......Page 247
 Using Remote Control Policy......Page 248
  Remote Management Page......Page 250
 Desktop Preferences Policy......Page 253
  Roaming Profile Page......Page 254
  The Settings Page......Page 255
 User Extensible Policies......Page 257
  User Extensible Policies Page......Page 258
  The Policy Schedule Page......Page 260
 Dynamic Local User Policy......Page 264
 Windows Group Policy......Page 267
 Windows Terminal Server Policy......Page 268
  Login Page......Page 270
 Relationship of Workstation Policies to Workstations......Page 272
 Setting Up a Workstation Policy Package......Page 273
  Policies Property Page......Page 274
  Associations Property Page......Page 278
  NDS Rights Property Pages......Page 279
  Other Property Page......Page 281
  Rights to Files and Folders Property Page......Page 282
  Computer Extensible Policies Page......Page 283
  Policy Schedule Page......Page 285
 Novell iPrint Policy......Page 290
 Remote Control Policy......Page 291
  Remote Management Page......Page 292
 Windows Group Policy......Page 296
 Workstation Imaging Policy......Page 297
  Rules Page......Page 298
 Workstation Inventory Policy......Page 302
 ZENworks for Desktops Agent Policy......Page 304
 Scheduled Action Policy......Page 306
 What Is a Container Policy Package?......Page 310
 Setting Up a Container Policy Package......Page 311
  The Associations Tab......Page 312
  Trustees of This Object Panel......Page 313
  Inherited Rights Filters Panel......Page 314
  The Other Tab......Page 315
  The Rights to Files and Folders Tab......Page 316
 Understanding the Search Policy......Page 317
  The Search Level Tab......Page 318
  The Search Order Tab......Page 320
  The Refresh Interval Tab......Page 321
 What Is a Service Location Policy Package?......Page 322
 Setting Up a Service Location Policy Package......Page 323
  Associations Tab......Page 324
  NDS Rights Tab......Page 325
  Other Tab......Page 327
  Rights to Files and Folders Tab......Page 328
 SMTP Host Policy......Page 329
 SNMP Trap Target Policy......Page 330
 The XML Targets Policy Tab......Page 331
 ZENworks Database Policy......Page 332
  ZENworks Database Page......Page 333
  Application Management Tab......Page 334
 What Is a Server Policy Package?......Page 336
  The Policies Property Page......Page 337
  NDS Rights Property Pages......Page 342
  Other Property Page......Page 345
  Rights to Files and Folders Property Page......Page 346
 Imaging Server Policy......Page 347
  Rules Page......Page 348
  Image-Safe Data Page......Page 353
  Security Page......Page 355
 Workstation Import Policy......Page 356
  Containers Page......Page 357
  Platforms Page......Page 358
 Workstation Removal Policy......Page 363
  Limits Page......Page 364
  Schedule Page......Page 365
 Using the Roll-Up Policy......Page 366
 Using the Wake-on-LAN Policy......Page 367
Chapter 13 Using ZENworks Workstation Inventory......Page 370
  Understanding the Inventory Process......Page 371
  Understanding Inventory Database Server Types......Page 374
  Understanding Inventory Server Roles......Page 375
  Workstation Inventory Design......Page 376
  Configuring the Settings for the Inventory Service Object......Page 383
  Optimizing Database Performance......Page 395
  Backing Up the Inventory Database......Page 396
  Customizing Software Scanning......Page 397
  Exporting the Inventory Data to CSV Format......Page 399
  Viewing Inventory Data......Page 404
  Creating Inventory Reports......Page 406
  View the Workstation Inventory Status Logs......Page 409
 Workstation Imaging System......Page 412
  Linux Imaging Software......Page 413
  Imaging Server Agents......Page 414
  eDirectory Objects......Page 415
  Setting Up Workstations for Imaging......Page 417
 Creating Boot Disks......Page 418
 Creating a Boot CD......Page 421
 Creating a Workstation Image......Page 422
 Placing a Linux Partition on a Workstation......Page 424
 Modifying an Image......Page 427
 Assigning an Image to a Workstation......Page 430
 Applying Application Objects to an Image......Page 431
 Advanced Imaging......Page 433
  Automation Commands......Page 434
  Partition Commands......Page 435
  Creating Image Commands......Page 436
  Restoring Image Commands......Page 438
  Multicast Commands......Page 440
  Script Commands......Page 442
 Reviewing Workstation Inventory......Page 444
 Remote Controlling a Workstation......Page 445
 Using Remote View......Page 447
 Remote Execute......Page 448
 Workstation Diagnostics......Page 449
 Remote Management Audit......Page 450
 Generating a Remote Management Report......Page 451
 Registering and Un-Registering a Workstation......Page 452
Chapter 16 Using Software Metering with ZENworks for Desktops 4......Page 454
  Installing a License Certificate Using NWAdmin......Page 455
  Creating a Metered Certificate Using NWAdmin......Page 456
  Assigning Licenses to Users Through NWAdmin......Page 457
  Assigning a New Owner to a License Certificate Using NWAdmin......Page 458
  Working with Reports in NWAdmin......Page 459
  Verifying Setup Requirements......Page 461
  Assigning Users to a License Certificate Object......Page 462
  Creating a License Container and Metered Certificate Object......Page 463
  Adding Licenses (Metered Certificates)......Page 464
 How to Use TED with ZENworks for Desktops......Page 466
 About the Desktop Application Agent......Page 467
  Create a Distribution Object......Page 468
  Configure the Distribution Type Using the Desktop Application Distribution Wizard......Page 469
  Configure the Desktop Application Distribution Object......Page 475
Chapter 18 Deploying Novell ZENworks for Desktops 4 in a Pure Microsoft Windows Environment......Page 480
 ZENworks for Desktops 4 Configuration Options......Page 482
  Full Agent Mode......Page 483
 Installing ZENworks for Desktops 4 in a Pure Windows Environment......Page 484
  Installing ZENworks for Desktops 4......Page 485
 Conclusion......Page 508
 Troubleshooting Desktop Management......Page 510
  Troubleshooting Workstation Import Issues......Page 511
  Troubleshoot Application Launcher and Explorer......Page 514
  View and Edit User or Container’s Application Launcher Configurations......Page 515
  Review User Object’s Inheritance Applications......Page 516
  Change Workstation Files in Use......Page 517
  Clean Up Network Resources......Page 518
  Review Roll-Back Application Distribution......Page 519
  Use Search Specific Application Object Property Page......Page 520
  Review Application Termination......Page 521
  Review eDirectory Workstation Object......Page 522
  Review Trusted Trees......Page 523
  NetWare Server File System Errors......Page 524
  eDirectory Errors......Page 525
 New Objects for ZENworks for Desktops 4......Page 530
 Modified Objects for ZENworks for Desktops 4......Page 537
  Launch snAppShot......Page 538
  Choose Custom Mode from Main Menu......Page 539
  Network Location of the Application Template (.AOT and .AXT) Files......Page 540
  Including or Excluding Parts of the Workstation......Page 541
  Read the Pre-Discovery Summary......Page 542
  Run the Application’s Installation or Upgrade......Page 543
  Specify How to Handle the Creation of Files, Folders, .INI File Entries, and Registry Settings......Page 544
  Enter the Path to the Application’s Executable File......Page 545
  Run the Second snAppShot Discovery......Page 546
  Read the Completion Summary......Page 547
  FILEDEF.TXT File......Page 548
  Application Object Template File (Text Version .AXT)......Page 549
 ZENworks Cool Solutions......Page 552
 Novell Technical Support Services......Page 553
Appendix D: ZENworks Inventory Database Schema......Page 556
 Database Class Associations and Attributes......Page 557
 Sample Inventory Database Queries......Page 567
 A......Page 570
 B - C......Page 574
 D......Page 578
 E......Page 580
 F......Page 582
 I - J - K......Page 583
 L......Page 586
 M......Page 587
 N......Page 588
 P......Page 589
 Q - R......Page 592
 S......Page 593
 T......Page 597
 U - V......Page 598
 W......Page 600
 X - Y - Z......Page 604