Modern Systems Analysis and Design

Cover
Contents
Preface
PART ONE: FOUNDATIONS FOR SYSTEMS DEVELOPMENT
	AN OVERVIEW OF PART ONE
	1 THE SYSTEMS DEVELOPMENT ENVIRONMENT
		Learning Objectives
		Introduction
		A Modern Approach to Systems Analysis and Design
		Developing Information Systems and the Systems Development Life Cycle
		The Heart of the Systems Development Process
		Different Approaches to Improving Development
		Agile Methodologies
		Object-Oriented Analysis and Design
		Our Approach to Systems Development
		Summary
		Key Terms
		Review Questions
		Problems and Exercises
		Field Exercises
		References
	2 THE ORIGINS OF SOFTWARE
		Learning Objectives
		Introduction
		Systems Acquisition
		Reuse
		Summary
		Key Terms
		Review Questions
		Problems and Exercises
		Field Exercises
		References
	3 MANAGING THE INFORMATION SYSTEMS PROJECT
		Learning Objectives
		Introduction
		Pine Valley Furniture Company Background
		Managing the Information Systems Project
		Representing and Scheduling Project Plans
		Using Project Management Software
		Summary
		Key Terms
		Review Questions
		Problems and Exercises
		Field Exercises
		References
		APPENDIX: OBJECT-ORIENTED ANALYSIS AND DESIGN: PROJECT MANAGEMENT
			Learning Objectives
			Unique Characteristics of an OOSAD Project
			Summary
			Review Questions
			Problems and Exercises
		BEC CASE: COMPANY BACKGROUND
			Case Introduction
			The Company
			Company History
			Company Organization
			Development of Information Systems
			Information Systems at BEC Today
			In-Store Systems
			Corporate Systems
			Status of Systems
			Case Summary
			Case Questions
PART TWO: PLANNING
	AN OVERVIEW OF PART TWO
	4 IDENTIFYING AND SELECTING SYSTEMS DEVELOPMENT PROJECTS
		Learning Objectives
		Introduction
		Identifying and Selecting Systems Development Projects
		Corporate and Information Systems Planning
		Electronic Commerce Applications: Identifying and Selecting Systems Development Projects
		Summary
		Key Terms
		Review Questions
		Problems and Exercises
		Field Exercises
		References
		BEC CASE: IDENTIFYING AND SELECTING THE CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM
			Case Introduction
			The Idea for a New System
			Formalizing a Project Proposal
			Case Summary
			Case Questions
	5 INITIATING AND PLANNING SYSTEMS DEVELOPMENT PROJECTS
		Learning Objectives
		Introduction
		Initiating and Planning Systems Development Projects
		The Process of Initiating and Planning IS Development Projects
		Assessing Project Feasibility
		Building and Reviewing the Baseline Project Plan
		Electronic Commerce Applications: Initiating and Planning Systems Development Projects
		Summary
		Key Terms
		Review Questions
		Problems and Exercises
		Field Exercises
		References
		BEC CASE: INITIATING AND PLANNING THE CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM
			Case Introduction
			Initiating and Planning the Project
			Developing the Baseline Project Plan
			Case Summary
			Case Questions
PART THREE: ANALYSIS
	AN OVERVIEW OF PART THREE
	6 DETERMINING SYSTEM REQUIREMENTS
		Learning Objectives
		Introduction
		Performing Requirements Determination
		Traditional Methods for Determining Requirements
		Contemporary Methods for Determining System Requirements
		Radical Methods for Determining System Requirements
		Requirements Management Tools
		Requirements Determination Using Agile Methodologies
		Electronic Commerce Applications: Determining System Requirements
		Summary
		Key Terms
		Review Questions
		Problems and Exercises
		Field Exercises
		References
		BEC CASE: DETERMINING REQUIREMENTS FOR THE WEB-BASED CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM
			Case Introduction
			Getting Started on Requirements Determination
			Conducting Requirements Determination
			Case Summary
			Case Questions
	7 STRUCTURING SYSTEM PROCESS REQUIREMENTS
		Learning Objectives
		Introduction
		Process Modeling
		Data Flow Diagramming Mechanics
		An Example DFD
		Using Data Flow Diagramming in the Analysis Process
		Modeling Logic with Decision Tables
		Electronic Commerce Application: Process Modeling Using Data Flow Diagrams
		Summary
		Key Terms
		Review Questions
		Problems and Exercises
		Field Exercises
		References
		APPENDIX 7A: OBJECT-ORIENTED ANALYSIS AND DESIGN: USE CASES
			Learning Objectives
			Introduction
			Use Cases
			Written Use Cases
			Electronic Commerce Application: Process Modeling Using Use Cases
			Summary
			Key Terms
			Review Questions
			Problems and Exercises
			Field Exercise
			References
		APPENDIX 7B: OBJECT-ORIENTED ANALYSIS AND DESIGN: ACTIVITY DIAGRAMS
			Learning Objectives
			Introduction
			When to Use an Activity Diagram
			Problems and Exercises
			Reference
		APPENDIX 7C: OBJECT-ORIENTED ANALYSIS AND DESIGN: SEQUENCE DIAGRAMS
			Learning Objectives
			Introduction
			Dynamic Modeling: Sequence Diagrams
			Designing a Use Case with a Sequence Diagram
			A Sequence Diagram for Hoosier Burger
			Summary
			Key Terms
			Review Questions
			Problems and Exercises
			Field Exercise
			References
		BEC CASE: STRUCTURING SYSTEM PROCESS REQUIREMENTS FOR THE WEB-BASED CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM
			Case Introduction
			Structuring the High-Level Process Findings from Requirements Determination
			Case Summary
			Case Questions
	8 STRUCTURING SYSTEM DATA REQUIREMENTS
		Learning Objectives
		Introduction
		Conceptual Data Modeling
		Gathering Information for Conceptual Data Modeling
		Introduction to E-R Modeling
		Conceptual Data Modeling and the E-R Model
		Representing Supertypes and Subtypes
		Business Rules
		Role of Packaged Conceptual Data Models—Database Patterns
		Electronic Commerce Application: Conceptual Data Modeling
		Summary
		Key Terms
		Review Questions
		Problems and Exercises
		Field Exercises
		References
		APPENDIX: OBJECT-ORIENTED ANALYSIS AND DESIGN: OBJECT MODELING–CLASS DIAGRAMS
			Learning Objectives
			Introduction
			Representing Objects and Classes
			Types of Operations
			Representing Associations
			Representing Associative Classes
			Representing Stereotypes for Attributes
			Representing Generalization
			Representing Aggregation
			An Example of Conceptual Data Modeling at Hoosier Burger
			Summary
			Key Terms
			Review Questions
			Problems and Exercises
			References
		BEC CASE: STRUCTURING SYSTEM REQUIREMENTS: CONCEPTUAL DATA MODELING FOR THE WEB-BASED CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM
			Case Introduction
			Structuring the High-Level Data Modeling Findings from Requirements Determination
			Case Summary
			Case Questions
PART FOUR: DESIGN
	AN OVERVIEW OF PART FOUR
	9 DESIGNING DATABASES
		Learning Objectives
		Introduction
		Database Design
		Relational Database Model
		Normalization
		Transforming E-R Diagrams Into Relations
		Merging Relations
		Logical Database Design for Hoosier Burger
		Physical File and Database Design
		Designing Fields
		Designing Physical Tables
		Physical Database Design for Hoosier Burger
		Electronic Commerce Application: Designing Databases
		Summary
		Key Terms
		Review Questions
		Problems and Exercises
		Field Exercises
		References
		BEC CASE: DESIGNING THE RELATIONAL DATABASE FOR THE CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM
			Case Introduction
			Identifying Relations
			Designing the Physical Database
			Case Summary
			Case Questions
	10 DESIGNING FORMS AND REPORTS
		Learning Objectives
		Introduction
		Designing Forms and Reports
		Formatting Forms and Reports
		Assessing Usability
		Electronic Commerce Applications: Designing Forms and Reports for Pine Valley Furniture’s WebStore
		Summary
		Key Terms
		Review Questions
		Problems and Exercises
		Field Exercises
		References
		BEC CASE: DESIGNING FORMS AND REPORTS FOR THE CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM
			Case Introduction
			Identifying the Forms and Reports
			Designing Forms and Reports for MyBroadway
			Case Summary
			Case Questions
	11 DESIGNING INTERFACES AND DIALOGUES
		Learning Objectives
		Introduction
		Designing Interfaces and Dialogues
		Interaction Methods and Devices
		Designing Interfaces
		Designing Dialogues
		Designing Interfaces and Dialogues in Graphical Environments
		Electronic Commerce Application: Designing Interfaces and Dialogues for Pine Valley Furniture’s WebStore
		Summary
		Key Terms
		Review Questions
		Problems and Exercises
		Field Exercises
		References
		BEC CASE: DESIGNING THE HUMAN INTERFACE FOR THE CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM
			Case Introduction
			Designing the Dialogue Interface Between MyBroadway and Users
			Case Summary
			Case Questions
	12 DESIGNING DISTRIBUTED AND INTERNET SYSTEMS
		Learning Objectives
		Introduction
		Designing Distributed and Internet Systems
		Designing Distributed Systems
		Designing Internet Systems
		Electronic Commerce Application: Designing a Distributed Advertisement Server for Pine Valley Furniture’s WebStore
		Summary
		Key Terms
		Review Questions
		Problems and Exercises
		Field Exercises
		References
		BEC CASE: DESIGNING INTERNET FEATURES INTO THE CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM
			Case Introduction
			Establishing Web Site Design Principles for MyBroadway
			Case Summary
			Case Questions
PART FIVE: IMPLEMENTATION AND MAINTENANCE
	AN OVERVIEW OF PART FIVE
	13 SYSTEM IMPLEMENTATION
		Learning Objectives
		Introduction
		System Implementation
		Software Application Testing
		Installation
		Documenting the System
		Training and Supporting Users
		Organizational Issues in Systems Implementation
		Electronic Commerce Application: System Implementation and Operation for Pine Valley Furniture’s WebStore
		Project Closedown
		Summary
		Key Terms
		Review Questions
		Problems and Exercises
		Field Exercises
		References
		BEC CASE: DESIGNING A TESTING PLAN FOR THE CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM
			Case Introduction
			Preparing the Testing Plan
			Preparing a Test Case
			Case Summary
			Case Questions
	14 MAINTAINING INFORMATION SYSTEMS
		Learning Objectives
		Introduction
		Maintaining Information Systems
		Conducting Systems Maintenance
		Web Site Maintenance
		Electronic Commerce Application: Maintaining an Information System for Pine Valley Furniture’s WebStore
		Summary
		Key Terms
		Review Questions
		Problems and Exercises
		Field Exercises
		References
		BEC CASE: DESIGNING A MAINTANENCE PLAN FOR THE CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM
			Case Introduction
			Preparing the Maintanence Plan
			Case Summary
			Case Questions
Glossary of Terms
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Glossary of Acronyms
Index
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