Mobile Virtual Work: A New Paradigm?

Contents......Page 7
Preface......Page 5
Part 1 Concepts and Prevalence......Page 15
1.1 Fundamental changes and driving forces......Page 16
1.2 What is Mobile Virtual Work?......Page 19
1.3 Objectives and general design of a research program......Page 21
1.4 The contributions to this book......Page 22
References......Page 25
2.1 Emergence of new concepts......Page 26
2.2 What is mobile?......Page 27
2.3 What is virtual?......Page 33
2.4 What is Telework?......Page 34
2.5 Forms of physical and virtual mobility......Page 35
2.6 Mobile work systems in distributed organisations......Page 39
2.7 Outcomes and challenges......Page 51
References......Page 55
3.1 eWork and physical mobility......Page 58
3.2 Drivers......Page 60
3.3 Conceptualising mobile eWork......Page 64
3.4 Mobile work and mobile eWork today......Page 67
3.5 Conclusions and outlook......Page 76
Statistical annex......Page 78
References......Page 80
4.1 New forms of work as legal challenges......Page 83
4.2 Mobile and virtual work in labour legislation......Page 85
4.3 The European framework agreement on telework......Page 87
4.4 Employment relationship and entrepreneurship......Page 90
4.5 Employment conditions in mobile and virtual work......Page 92
4.6 Contractual issues......Page 98
4.7 Conclusions......Page 103
References......Page 105
Part 2 Mobility in Work......Page 106
5.1 Chapter outline......Page 107
5.2 Designing mobile technology to \'fit\' the work......Page 108
5.3 On being mobile......Page 109
5.4 Examining mobility......Page 114
5.5 Analysis......Page 116
5.6 Technology probes: design and functionality......Page 122
5.7 Probe evaluation and implications for design......Page 128
5.8 Discussion and conclusion......Page 134
References......Page 136
6.1 Starting position......Page 138
6.2 Future work, mobility and virtuality......Page 139
6.3 Collaboration......Page 142
6.4 Examining mobility......Page 144
6.5 Methodological considerations in studying collaborative work......Page 150
6.6 Cases of collaborative working......Page 151
6.7 Concluding discussion......Page 156
References......Page 158
7.1 Introduction......Page 161
7.2 Trends of mobile work in Europe......Page 162
7.3 Mobile work in the context of industrial engineering......Page 164
7.4 Design space model for mobile work systems......Page 167
7.5 Case study on augmented reality work......Page 171
7.6 Application of the model based design process......Page 173
7.7 Conclusion......Page 181
References......Page 182
8.1 Usability in mobile IT systems......Page 185
8.2 Usability aspects and criteria......Page 187
8.3 Assessment of usability in mobile systems......Page 194
8.4 Design for usability in mobile systems for home care......Page 201
8.5 Conclusions......Page 208
References......Page 209
9.1 Home health care as mobile work......Page 211
9.2 ICT, mobile workers and the chronically ill......Page 212
9.3 User involvement in design......Page 213
9.4 Application of the ESE design approach......Page 219
9.5 Discussion and conclusions......Page 234
References......Page 236
10.1 Challenge of well-being in mobile virtual work......Page 238
10.2 A framework to mental workload and mental strain......Page 239
10.3 Task-related and organisational factors of mental workload......Page 243
10.4 Conclusions......Page 255
References......Page 256
11.1 Challenge of global working......Page 260
11.2 Drivers, motivation and context of change......Page 261
11.3 Globally distributed mobile work environment......Page 262
11.4 Drivers and benefits of flexible working solutions......Page 268
11.5 Scenario challenges......Page 269
11.6 Conclusion......Page 271
References......Page 272
12.1 Setting the scene......Page 273
12.2 MVW in practice: customs control in the Netherlands......Page 274
12.3 MVW in practice: providing facility services in Italy......Page 278
12.4 MVW in practice: mobile servicemen in Finland......Page 282
12.5 MVW in practice: IT-support for home care in Sweden......Page 288
12.6 Overall conclusion......Page 293
References......Page 294
Part 3 Organisational Strategies......Page 295
13.1 The KMS challenge in mobile context......Page 296
13.2 Research framework and methodology......Page 300
13.3 Field research results......Page 303
13.4 Conclusions and implications......Page 320
References......Page 322
14.1 Mobile work and mobile services......Page 324
14.2 Development and diffusion of innovations......Page 325
14.3 Vehicle telematics in West Sweden......Page 331
14.4 Methods used......Page 333
14.5 Empirical observations......Page 334
14.6 Discussion......Page 342
References......Page 346
15.1 The challenge of mobile workplaces......Page 348
15.2 Mobility and collaborative working......Page 349
15.3 Current perspectives in mobile collaborative work......Page 352
15.4 Mobile work and new business practice......Page 357
15.5 Introducing mobile collaborative work......Page 362
15.6 Towards a roadmap and innovation agenda......Page 366
15.7 Final remarks......Page 371
References......Page 372
16.1 Introduction......Page 374
16.2 MVW is among us......Page 375
16.3 Specific conclusions and implications......Page 380
16.4 Scenarios for the future......Page 388
16.5 Conclusion......Page 390
P......Page 392
W......Page 393
List of Contributors......Page 394