Meaningful Healthcare Experience Design Improving Care for All Generations

Cover......Page 1
Half Title......Page 2
Title Page......Page 4
Copyright Page......Page 5
Dedication......Page 6
Table of Contents......Page 8
Preface......Page 12
Author......Page 14
Introduction......Page 16
Section 1 Meaningful Healthcare Experiences......Page 20
 1 Meaning in Life as Meaning in Healthcare......Page 22
  Meaning in Life......Page 26
  Meaning in Work......Page 37
  Meaning in Healthcare......Page 39
  Summary......Page 43
 2 Meaningful Healthcare Experiences for People Receiving Care......Page 44
 3 Meaningful Healthcare Experiences for People Delivering Care......Page 50
 4 Proxemics, Emotions, Power, and Generations in Meaningful Healthcare Experiences......Page 56
  Proxemics and Meaningful Experience Design......Page 57
  Emotions and Meaningful Experience Design......Page 60
  Power and Meaningful Experience Design......Page 64
  Generations and Meaningful Experience Design......Page 67
  Summary......Page 73
Section 2 Designing Meaningful Healthcare Experiences......Page 74
 5 A Healthcare Experience......Page 76
 6 Healthcare Service Processes from a Sociotechnical Perspective......Page 84
 7 The Three Value Streams of American Healthcare Experiences......Page 90
 8 Organizational Process Value Stream......Page 100
 9 The Value Stream of People Receiving Care......Page 106
 10 The Value Stream of People Delivering Care......Page 112
 11 Meaningful Healthcare Experience Design Map......Page 120
Section 3 Implementing Meaningful Healthcare Experience Design in Organizations......Page 126
 12 Meaningful Experience Design as the Foundation of Healthcare Quality......Page 128
 13 Aligning Organizational Structures for Meaningful Experience Design......Page 134
  Structure for People Receiving Care......Page 135
  Structure for People Delivering Care......Page 137
  Organizational Structure......Page 139
 14 Introducing Meaningful Healthcare Experience Design into Healthcare Organizations......Page 144
  Step 1 – Senior Leadership Appoints a Small Taskforce to Explore Meaningful Experience Design and to Develop a Proposal for Leadership to Review and Approve......Page 145
  Step 2 – Integrate Organizational Structures to Support Meaningful Experience Design......Page 146
   Description of the Overview of Meaningful Experience Design......Page 147
   People Delivering Care......Page 148
   Mapping Meaningful Experience Value Streams for Design and Improvement......Page 149
   Implementing Improvements......Page 151
   Reporting on Improvements......Page 153
  Step 5 – Initiate the First Meaningful Experience Design Project......Page 154
  Step 7 – Report on the Initial Project and Lessons Learned......Page 155
  Step 9 – Train More Groups and Initiate New Design and Improvement Projects......Page 156
  Step 10 – Conduct Quarterly and Annual Reviews of the Program......Page 157
 15 Orienting People Who Deliver Care to Meaningful Experience Design......Page 158
 16 Inviting People Who Receive Care into Meaningful Experience Design......Page 164
 17 Improving the Meaningfulness of Healthcare Experiences......Page 168
 18 Meaningful Healthcare Experiences And The Ethics Committee......Page 174
Section 4 Insights Into American Healthcare History......Page 182
 19 The Historical Epochs Of American Healthcare......Page 184
  Healthcare Free Trade Epoch: Prior To 1890S......Page 185
  Healthcare Scientific Epoch 1890S–1920S......Page 192
  Healthcare Scarcity Epoch 1930S–1940S......Page 199
  Healthcare Prosperity Epoch 1950S–1970S......Page 205
  Healthcare Globalization Epoch 1980S–2000S......Page 209
  Healthcare Sociotechnical Epoch 2010S–Present......Page 218
  Summary Of American Healthcare Epochs......Page 237
 20 Ten Transitions From Twentieth-Century To Twenty-First-Century American Healthcare......Page 240
  Organizational Transitions: Twentieth-Century Bureaucratic Hierarchy To Twenty-First-Century Complex System......Page 249
  Organizational Relationship Transition: Twentieth-Century Transactional To Twenty-First-Century Emergent......Page 252
  Organizational Leadership Transition: Twentieth-Century Control To Twenty-First-Century Trust......Page 255
  Organizational Innovation Transition: Twentieth-Century Centralized To Twenty-First-Century Adaptive......Page 259
  Process Transition: Production Method – Twentieth-Century Craftsman To Twenty-First-Century Multidisciplinary Team......Page 262
  Process Transition: Delivery System – Twentieth-Century Hospital To Twenty-First-Century Continuum Of Care......Page 267
  Process Transition: Information System – Twentieth-Century Isolation To Twenty-First-Century Network......Page 270
  Process Transition: Financial – Twentieth-Century Fee-For-Service To Twenty-First-Century Consumer Health Financing......Page 273
  Cultural Transition: Professional – Twentieth-Century Autonomy To Twenty-First-Century Integration......Page 276
  Cultural Transition: Metaphor – Twentieth-Century Scientific Machine To Twenty-First-Century Complex Adaptive System......Page 281
  Summary......Page 288
Section 5 Reflections on American Healthcare......Page 290
 21 The World’s Greatest Creation – An Allegory......Page 292
 22 Reflecting on the Beautiful Death and Implications for Healthcare......Page 304
References......Page 308
Index......Page 318