Mapping the Enterprise: Modeling the Enterprise as Services with Enterprise Canvas

Table of Contents
About the Author
About the Technical Reviewer
Acknowledgments
Introduction
Chapter 1: What Is the Enterprise Canvas?
	On the Back of a Napkin
	Going Formal
	Into Practice
	Summary
Chapter 2: The Nature of Service
	A Matter of Metaphor
	Into Practice
		On Services
		On Metaphor
	Summary
Chapter 3: Service Context and Market
	Service and Market
	Vision, Values, and the Enterprise
	Into Action
		Organization and Enterprise
		Service and Market
		Vision, Values, and the Enterprise
	Summary
Chapter 4: Service Vision and Values
	Identifying the Vision
	Values, Principles, and Success Criteria
	Into Action
		Identifying the Vision
		Vision, Role, Mission, Goal, Outcome
		Values, Principles, and Success Criteria
	Summary
Chapter 5: Service Layers
	Layers of Abstraction and Realization
	Into Action
	Summary
Chapter 6: Service Actors and Other Entities
	Into Action
	Summary
Chapter 7: Service Roles and Relationships
	Into Action
	Summary
Chapter 8: Service Structure
	Into Action
	Summary
Chapter 9: Service Flows
	Main Transaction Flows
	Information Flows for Service Management
	Into Action
		Main Transaction Flows
		Information Flow for Service Management
	Summary
Chapter 10: Service Guidance
	Direction Services
	Coordination Services
	Validation Services
	Into Action
		Direction Services
		Coordination Services
		Validation Services
	Summary
Chapter 11: Service Investors and Beneficiaries
	Investor Flows and Beneficiary Flows
	A Question of Balance
	Into Action
		Investment and Dividend
		Balancing Investors, Beneficiaries, and the Enterprise
	Summary
Chapter 12: Service Decomposition
	Into Action
	Summary
Chapter 13: Service Content
	Service and Product
	Service Layers and Service Content
	The Service-Content Model
	Asset Content Elements
	Function Content Elements
	Location Content Elements
	Capability Content Elements
	Event Content Elements
	Decision Content Elements
	Cross-checks for Service Content
	Into Action
		Service and Product
		Asset Content Elements
		Function Content Elements
		Location Content Elements
		Capability Content Elements
		Event Content Elements
		Decision Content Elements
		Dependencies Between Content Elements
	Summary
Chapter 14: Services As Systems
	Enterprises As Systems
	Impact of Time Compression
	Systems and Cycles
	Strategy and Lifecycle Completion
	Into Action
		Enterprises As Systems
		Impact of Time Compression
		Systems and Cycles
		Strategy and Lifecycle Completion
	Summary
Chapter 15: Example Patterns
	Example 1: Publicly Owned For-Profit Business
	Example 2: Not-for-Profit Charity
	Example 3: ITIL IT Service Management
	Example 4: BPMN Process Model
	Example 5: Military Squad
	Into Action
	Summary
Chapter 16: Integration with Architectures
	Architectural Frameworks and Model Types
	Strategic Frameworks and Model Types
	Structural and Operational Frameworks and Model Types
	Into Action
	Summary
Chapter 17: Rethinking Vision Bottom-Up
	Example 1: Swatch
	Example 2: Mars MyM&Ms
	Example 3: Play-Doh
	Example 4: Oceaneering Animatronics
	Example 5: Nokia
	Into Action
	Summary
Appendix A: Enterprise Canvas:
A Visual Summary
	Organization, Market, and Enterprise
	Enterprise Canvas
	Enterprise Canvas: Support Services
	Enterprise and Service
	Service Cycle
	Service Layers
	Service Content
	Service-Content Detail
	Asset Types and Decision Types
Appendix B: Working with Business-Model Canvas
	From Business Model Canvas to Enterprise Canvas
	From Enterprise Canvas to Business Model Canvas
Appendix C: Enterprise Canvas Notation
	Entity Types
		“Vision” and “Value” Entity Types
		“Element” Entity Type
		“Service” Entity Type
		“Product” Entity Type
	Relation Types
		“Flow” Relation Type
		“Composition” Relation Type
		“Realization” Relation Type
	General Notes on Modeling
	Alternate Modeling for Product Entities Within Flows
	Modeling Implicit Layer Transitions in “Containment” Views
	Problems with Content-Based Layering
	Keeping Things Simple
	Comparing Notations for Enterprise Canvas
Appendix D: Enterprise Canvas and Service Viability
	Preparation
	Notes on Process, Layering, and Story
	Start with the Service Itself
	The Core Activities of the Service
	Service Provision
	Consuming Other Services
	Guidance Service Relationships
	Guidance: Direction
	Guidance: Coordination
	Guidance: Validation
	Investors and Beneficiaries
	Iteration and Recursion
Appendix E: Sources and Resources
	Collaborators
	Sources
	Other Resources
		Rethinking Vision Bottom-Up: Example Organizations
Index
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