Managing psychological factors in information systems work: an orientation to emotional intelligence

Team DDU......Page 1
Table of Contents......Page 5
Preface......Page 8
Part I: Influential Psychological Factors......Page 14
Overview......Page 16
Historical Background......Page 19
MBTI at Work......Page 20
MBTI in IT......Page 22
Order of Preference......Page 30
Four Temperaments......Page 37
Personality Dimensions and System Development......Page 42
Managing IS Personalities and Temperaments......Page 49
Research and Application of MBTI in IT......Page 56
For the Beginner......Page 70
Conclusion......Page 72
Nine Basic Types......Page 75
Nine Types Described......Page 79
Drawbacks of the Enneagram......Page 108
Enneagram and Myers-Briggs Personalities......Page 109
Applications in IT......Page 110
Further Research and Development......Page 112
For the Beginner......Page 114
Conclusion - Personality Type......Page 116
Cognitive Style......Page 118
Research Findings......Page 122
For the Beginner......Page 130
Creativity Styles in IT......Page 133
For the Beginner......Page 138
Learning Styles......Page 141
Relevant Research......Page 147
For the Beginner......Page 151
Conclusion......Page 152
Introduction......Page 156
A Focus on the Deep Inner Self......Page 157
PRH Personal Growth Program......Page 162
The Hoffman Institute......Page 169
The Deepest Self - From Other Contemporary Authors......Page 172
An Understanding of Spirituality......Page 176
Inner Growth - Developing Inner Access......Page 181
Functioning of an Integrated Person......Page 195
An Explanation of \"Emotional Intelligence\"......Page 204
IT Work from the Deep Inner Self......Page 206
For the Beginner......Page 221
Final Clarifications......Page 225
Conclusion......Page 228
Conclusion: Part I......Page 231
Part II: Making IT Work......Page 233
IS Teamwork......Page 235
End-User Relationships......Page 240
Conflict Management......Page 242
Other IT Management Issues......Page 243
Stress Management......Page 251
Human Resource Issues......Page 258
IT Education......Page 260
Conclusion......Page 261
A Growth Stage Model......Page 264
Integration with People - CMM......Page 269
Conclusion......Page 270
Individual Workers......Page 272
Employing IT Organizations......Page 273
University Academics......Page 274
Particular Initiatives......Page 275
Conclusion: Part II......Page 277
Final Comments......Page 278
Introduction......Page 280
A Systems Overview of Personality-Related Systems......Page 281
About the Author......Page 286
Index......Page 287