Managing performance in turbulent times : analytics and insight

Content: Managing Performance in Turbulent Times: Analytics and Insight
 Contents
 Foreword
 Preface
 Acknowledgments
 Part One: Turbulence and Performance Management Today
 Chapter 1: Understanding Turbulence
 The World Is More Turbulent Today
 Understanding Turbulence
 Effects of Turbulence on Organizations
 What We're Seeing in Practice Today
 Summary
 Case Study: The Decline of the Handleman Company
 Notes
 Chapter 2: Performance Management Today
 Performance Management-Still an Emerging Discipline
 Shortcomings of Today's Performance Management Systems. Principles of Managing Performance in Turbulent TimesPerformance Management for Turbulent Environments: The PM4TE Process
 Summary
 Notes
 Part Two: The Performance Management Core Process for Turbulent Environments
 Chapter 3: Model Performance
 Why Model Performance during Turbulent Times?
 Benefits of Modeling Performance in the PM4TE Process
 Steps to Modeling an Organization's Performance
 Critical Success Factors
 Summary
 Case Study: Ricoh Corporation
 Notes
 Chapter 4: Manage Projects
 Why Manage Projects during Turbulent Times?
 State of the Art. Benefits of Managing Projects in the PM4TE ProcessSteps to Managing an Organization's Vital Projects
 Critical Success Factors
 Summary
 Case Study: Hubbell Lighting, Inc.
 Notes
 Chapter 5: Measure Progress
 Why Measure Progress during Turbulent Times?
 State of the Art
 Understanding Measurement Today
 Performance Measurement Frameworks
 Benefits of Measuring Progress in the PM4TE Process
 Steps to Measuring Progress
 Critical Success Factors
 Summary
 Case Study: British Airways
 Notes
 Chapter 6: Make Decisions
 Why Make Decisions during Turbulent Times?
 State of the Art. Benefits of Making Decisions in the PM4TE ProcessSteps to Making Decisions
 Critical Success Factors
 Summary
 Case Study: 1st Marine Logistics Group, United States Marine Corps
 Notes
 Part Three: Performance Management for Turbulent Environments Model Enablers
 Chapter 7: Strategic Intelligence
 Why Strategic Intelligence Is a Model Enabler
 Understanding Strategic Intelligence
 Critical Success Factors
 Summary
 Case Study: Federal Bureau of Investigation
 Notes
 Chapter 8: Continuous Conversation
 Why Continuous Conversation Is a Model Enabler
 Understanding Continuous Conversation. Critical Success FactorsSummary
 Case Study: Google
 Notes
 Chapter 9: Accelerated Learning
 Why Accelerated Learning Is a Model Enabler
 Understanding Accelerated Learning
 Critical Success Factors
 Summary
 Case Study: Progress Software
 Notes
 Chapter 10: Organizational Alignment
 Why Organizational Alignment Is a Model Enabler
 Understanding Organizational Alignment
 Critical Success Factors
 Summary
 Case Study: Altra Industrial Motion
 Notes
 Chapter 11: Engaged Leadership
 Why Engaged Leadership Is a Model Enabler
 Understanding Leadership Engagement
 Critical Success Factors
 Summary.