Managing Employee Burnout: How to Develop A Happy, Healthy and Engaged Workforce

Cover
Contents
About the author
PART ONE The Self
	1 Introduction to burnout: my story
		A second burnout
		Knowledge is power
		Lessons about burnout
	2 What is burnout?
		Identifying burnout
		Remote work is unique
		The stress cycle
		Listening to our nervous systems
		The psychological component of burnout
		How do you know if you are experiencing burnout?
		The stages of burnout
		Burnout recovery
		Identifying burnout within your team
		The importance of leading by example
		The importance of leadership
		Not everyone wants to see the problem
		There is always hope
		References
	3 Self-awareness and remote working burnout
		EQ and remote working
		Strategies for action to build self-awareness
		Understanding when you work at your best
		Supporting our wellbeing as remote workers
		Creating healthy boundaries
		Wind-up routine
		Wind-down routine
		Workday habits
		Task and calendar management
		References
	4 Deep and shallow work
		Remote work statuses
		Overworking
		A note on overworking
		Procrastination
		References
	The Self: summary
PART TWO The Organization
	5 An organization’s impact on burnout
		The cost of burnout on organizations
		Creating a case for addressing burnout
		The emotional cost of burnout for organizations
		The real reasons for burnout
		Taking responsibility as an organization
		References
	6 Employee retention
		What are employees really looking for?
		The importance of hiring for remote
		The emotional intelligence of hiring
		The hustle culture
		How organizations can support and promote healthy boundaries
		The impact of purpose-driven work
		Wellness is not the answer
		References
	7 Remote-first processes
		What is a remote-first process?
		Why remote-first matters in reducing burnout
		Communication
		Synchronous communication
		Asynchronous communication
		References
	The Organization: summary
PART THREE The Leader
	8 The differences between leading remote and office-based teams
		Lack of water cooler moments
		Issues can go unnoticed
		Social cues can be missed
		The remote rabbit hole
		Building trust and psychological safety
		Growth and fixed mindset
		Open communication
		Structured and unstructured one-on-one meetings
		The emotional labour workload for leaders
		How leaders can support stressed-out team members
		First-time leaders of remote teams
		References
	9 Coaching and burnout
		From knowing to doing
		Coaching through burnout
		Coaching for greater levels of responsibility
		Developing your emotional intelligence as a leader
		How to coach remote team members
		Leadership coaching strategies to promote wellbeing
		References
	10 Relationships and recognition
		Pre-existing relationships
		Collaboration questions for leaders
		Change management
		The importance of recognition
		References
	11 Leading by example
		Communication
		Healthy boundaries
		Leadership influence
		What to do when you’re struggling as a leader
		Why leaders need a vacation
		Creating healthy boundaries to fully embrace downtime
		References
	The Leader: summary
	Conclusion
	Index