Managing Diversity: Toward a Globally Inclusive Workplace

List of Boxes, Figures, and Tables
Preface
Acknowledgments
About the Author
Chapter 1 • Introduction and Conceptual Framework
	The Challenge of Managing Diversity in a Global Context
	Tensions Posed by Global Workforce Trends
	Diversity and Exclusion: A Critical Workforce Problem
	The Inclusive Workplace Model
	Conceptual Framework and Organization of the Book
	Summary and Conclusion
	Note
Part I • The Global Context for Diversity Management
	Chapter 2 • Diversity Legislation in a Global Perspective: Equality and Fairness in Employment
		The International Bill of Human Rights and Employment Rights
		Importance and Influence of the Declaration of Human Rights
		Implementation
		Diversity-Related Employment Legislation
		Broad-Based Anti-discrimination Legislation
			Race—South Africa
			Gender—Japan
			Equal Remuneration—United States
			Sexual Orientation—International
			Gender Identity–United States and International
			Antisexual Harassment Legislation—International
		Practical Implications
		Summary and Conclusion
		Supplement 2.1. Universal Declaration of Human Rights
			Universal Declaration of Human Rights
		Supplement 2.2. Global Antidiscrimination and Equal Rights Legislation Checklist of Protections Offered by a Select Number of Countries
		Notes
	Chapter 3 • Discrimination, Equality and Fairness in Employment: Social Policies and Affirmative/Positive Action Programs
		Discrimination and Equality in Employment
		Theoretical Perspectives of Discrimination and Affirmative Action
		Social Policies and Affirmative/Positive Action Programs
			Legal Arrangements for Affirmative and Positive Action Policies
		Principles of Affirmative Action and Positive Action Programs
			Specific Goals and Target Population
			Policies and Activities
			Enforcement, Incentives, and Sanctions
		The Public Debate Over Affirmative and Positive Action Policies
		Summary and Conclusion
		Notes
		Websites
	Chapter 4 • Global Demographic Trends: Impact on Workforce Diversity
		International Population Trends
			Trends in the Working Age Population
			Migration Trends
		National Trends
			Gender Diversity
			Age Diversity
			Racial and Ethnic Diversity
			Ability and Disability Diversity
			Sexual Orientation Diversity
		Gender Identity Diversity
		Summary and Conclusion
		Notes
	Chapter 5 • Socioeconomic Transitions: The New Realities of the Global Workforce
		Worker Migration
		Occupational Diversity
		Migration of Employers
		Implications for Diversity of Gender, Disability, and Sexual Orientation
		Educational Trends and Workforce Diversity
		Summary and Conclusion
		Notes
Part II • Social Psychological Perspectives of Workplace Diversity
	Chapter 6 • Defining Diversity in a Global Context: Prejudice and Discrimination
		Workforce Diversity Defined
			Narrow Category–Based Diversity Definitions
			Broad Category–Based Diversity Definitions
			Diversity Definitions Based on a Conceptual Rule
		Moving Toward a Global Definition of Diversity
		Stereotypes and Prejudice
		Dehumanization and Oppression
		Employment-Related Discrimination
		Summary and Conclusion
		Notes
	Chapter 7 • Vive la Différence?: Theoretical Perspectives on Diversity and Exclusion in the Workplace
		Diversity and Exclusion: A Critical Workforce Problem
		Overview of Social Psychological Theories of Diversity and Exclusion
		Theoretical Underpinnings of the Inclusion-Exclusion Construct
		Orienting Theories of Diversity and Exclusion
		Explanatory Theories of Diversity and Exclusion
			Explanatory Theories Addressing Question 1: Why Do Employees Feel Excluded in Their Workplace?
			Limitation of Social Identity Theory in Understanding Diversity and Exclusion
			Implications of Social Identity Theory to Diversity and Exclusion
			Social Comparison Theory and Symbolic Interaction Theory
			Explanatory Theories Addressing Question 2: How Can Experiences of Exclusion Influence Employee Attitudes, Behaviors and Performance?
			Explanatory Theories Addressing Question 3: Why Are There Conflicts Between Groups in the Workplace?
		Research on Organizational Demography Documenting Exclusion
		Summary and Conclusion
		Notes
	Chapter 8 • Culture and Communication in the Global Workplace
		The Cultural Context for the Global Workplace
			Cultural Value Dimensions
			Power Distance
			Individualism Versus Collectivism
			Masculinity Versus Femininity
			Avoidance of Uncertainty
			Long- Versus Short-Term Orientation
			Indulgence Versus Restraint
			Summary and Critique of Hofstede’s Framework
			The GLOBE Study
		Cross-Cultural Communication
		Effective Cross-Cultural Communication
			Verbal Communication
			Language Fluency and Cultural Fluency
			Nonverbal Communication
			Cross-Cultural Communication Styles
		Summary and Conclusion
		Notes
	Chapter 9 • Interpersonal Relationships in a Global Work Context
		Cultural Styles and Relational Mental Models
		Diversity in Interpersonal Relationships
			Emotional Detachment Versus Emotional Involvement
			Conflict and Harmony
		Interpersonal Relationships and Cross-Cultural Communication
		Theoretical Perspectives on Interpersonal Cross-Cultural Communication
			Face and Harmony Orientation
			Relationship Versus Task Orientation
			Direct Versus Indirect Communication
		Summary and Conclusion
		Note
Part III • Managing A Diverse Workforce in the Global Context: The Inclusive Workplace
	Chapter 10 • Diversity Management: Paradigms, Rationale, and Key Elements
		Defining Diversity Management
		From Equal Rights Laws to Affirmative/Positive Action, to Diversity Management
		Diversity Management Paradigms
			The Human Resource Paradigm in Diversity Management
			The Multicultural Organization Paradigm in Diversity Management
		Models of Global Diversity Management
		The Impetus for Implementing Diversity Management
		Characteristics and Limitations of Diversity Management
		Summary and Conclusion
		Notes
	Chapter 11 • Inclusive Leadership: Unlocking the Diversity Potential
		Leadership Dilemmas and the Diversity Paradox
		Transformational Leadership, Inclusive Leadership, and the Organization’s Competitive Advantage
		Organizational Leadership and Inclusion
			Inclusive Leadership
		Leadership and Policy-Practice Decoupling
		Policy-Practice Decoupling Within Levels and Between Levels
		Inclusive Leadership from the Ground Up—Leadership Emergence
		Inclusive Leadership from the Top: The Central Role of CEOs
		Inclusive Leadership in the Middle: Leader-Member Exchange (LMX)
		Summary and Conclusion
	Chapter 12 • Overview of the Inclusive Workplace Model
	Level I – Inclusion Through Diversity Within the Work Organization
		Overview of the Inclusive Workplace Model
		The Inclusive Workplace: Level I
		Inclusive Policies and Practices
		Barriers and Benefits of Implementing the Inclusive Approach at Level I
			Barriers
			Benefits
		Summary and Conclusion
	Chapter 13 • The Inclusive Workplace Model
	Level II—Inclusion Through Corporate-Community Collaborations
	Level III—Inclusion Through State/National Collaborations
		Level II—Inclusion Through Corporate-Community Collaborations
		Inclusive Policies and Practices
		Barriers and Benefits of Implementing the Inclusive Approach at Level II
			Barriers
			Benefits
		Level II Summary and Conclusion
		Level III—Inclusion Through State/National Collaborations
		Barriers and Benefits of Implementing the Inclusive Approach at Level III
			Barriers
			Benefits
		Level III Summary and Conclusion
	Chapter 14 • The Inclusive Workplace Model
	Level IV—Inclusion Through International Collaborations
	Level V—Inclusion Through Environmental Sustainability and Justice
		The Inclusive Workplace: Level IV
		Barriers and Benefits to Implementing the Inclusive Approach at Level IV
			Barriers
			Benefits
		Summary and Conclusion Level IV
		The Inclusive Workplace: Level V
		Barriers and Benefits to Implementing the Inclusive Approach at Level V
			Barriers
			Benefits
		Summary and Conclusion Level V
		Notes
	Chapter 15 • Toward a Globally Inclusive Workplace: Putting the Pieces Together
		The Value Base for the Inclusive Workplace
		Implementation of the Inclusive Workplace
		Practical Steps for Creating an Inclusive Workplace: Climate for Diversity, Climate for Inclusion, and Survey Scales
			Climate for Diversity and Climate for Inclusion
		Assessment of Climate for Diversity and Climate for Inclusion—Survey Scales
			The Climate for Inclusion-Exclusion Scale (MBIE)
			Psychometric Properties and Previous Research Using the Measure
		The Mor Barak et al. Diversity Climate Scale
			Overview
			Psychometric Properties and Previous Research Using the Measure
		Conclusion
		Note
Appendix 1: Case Illustration: Level I—Inclusion Through Diversity Within Work Organizations—Denny’s, Inc.
	Homogenous History
	The “New Face” of Denny’s
	Diversity Changes
	Awards and Impact
	Continued Legal Trouble
	Questions for Discussion and Further Analysis
	Summary and Conclusion
Appendix 2: Case Illustration: Level II—Inclusion Through Corporate-Community Collaboration—Unilever
	Unilever and Palm Oil
	Importance of Palm Oil
	The Oil Palm Tree Industry
	Current Trends
	Impact of Palm Plantations
		Environmental
		Social
		Economic
	Unilever’s Sustainability Development
	Sustainable Agriculture Initiative
	Implementation of the Sustainable Development Plan
	Unilever’s Commitments Related to Palm Oil
	Questions for Discussion and Further Analysis
Appendix 3: Case Illustration: Level III—Inclusion of Disadvantaged Groups at the National/State Level—Eurest
	History of the Aboriginals
	Australia’s Plan to Mend the Injustices
		New Laws and Policies
		Indigenous Employment Policy
	Eurest/Compass
		Indigenous Training and Employment Program
		Awards
	Continuing Controversy
		Closing the Gap
	Questions for Discussion and Further Analysis
Appendix 4: Case Illustration: Level IV—Inclusion Through Global Collaborations—Fair Trade Company
	Fair Trade History
		Principles of Fair Trade
		Market Expansion
		Example of the Costs of Fair-Trade Goods
	Global Village and Fair-Trade Company
		Need for Options in Japan
		Fair Trade and Gender Inequality in Less-Developed Countries
		Formula for Success
	Fair Trade Future
		Fair Trade Product Certifications
		Fair Trade Impact on Producing Countries
		Fair Trade Towns, Colleges, Schools, and Congregations
	Questions for Discussion and Further Analysis
Appendix 5: Case Illustration: Level V—Inclusion Through Sustainability and Environmental Justice—Uranium Mines Deadly Legacy at the Navajo Nation
	History of Uranium Mines on Navajo Land
	Health Impacts
	Legal Action
	Cleanup Efforts and Lingering Mistrust
	Questions for Discussion and Further Analysis
References
Index