Managing change : enquiry and action

Contents
List of figures
List of tables
List of cases
Acknowledgements
Part A: Foundations
	1. Practising change management
	2. Change approach: concepts and framework
	3. Innovation
Part B: Diagnosing
	4. Understanding the change context: internal and external factors
	5. Clarity and ambiguity
	6. Engagement and vitality
	7. Stakeholder positioning and dynamics
	8. Culture, habits and unlearning
Part C: Enacting Change
	9. Choosing/adopting an approach to change
	10. Changing structure
	11. Identity and change
	12. Choosing customers and competitors
	13. Changing processes
	14. Aligning people and activities
	15. Learning and developing
	16. Conversations and stories
Part D: Explaining
	17. Developing and interpreting evidence
	18. The enquiry–action framework in practice
Part E: Extended Cases
	Two start-ups: Netflix and Lush
	Greenheck
	Isuzu: The solution to harmonious engagement between engineering and sales
	Kodak
	Smile Solutions
	Nokia
	Sanitarium
	ConsultBiz/ServiceCo
	Zappos
	ABB
	Australian Red Cross
	Power Provision Ltd
	Lezhang Technology: Leading disruptive change
	A lawyer’s story: Responding to change through innovation
	City of Mayfair
Index