Managing Change Effectively. Approaches, Methods, and Case Examples

Content: 
Copyright, Page iv
Foreword, Pages ix-x
Preface, Pages xi-xiv
Pretest: A Self-Assessment of Change Management Knowledge, Pages xv-xviii
Part One - Approaches to Managing Change, Pages 1-2
Chapter One - The Changes Managers Face, Pages 3-10
Chapter Two - The Manager\'s Role, Pages 11-19
Chapter Three - Why People Resist or Welcome Change, Pages 20-30
Part Two - Methods for Managing Change, Pages 31-32
Chapter Four - A Step-by-Step Change Model, Pages 33-41
Chapter Five - Empathy: The First Key to Successful Change, Pages 42-46
Chapter Six - Communication: The Second Key to Successful Change, Pages 47-59
Chapter Seven - Participation: The Third Key to Successful Change, Pages 60-76
Chapter Eight - Applying the Three Keys, Pages 77-92
Part Three - Case Examples of Successful Change, Pages 93-95
Chapter Nine - Moving into a New Managerial Job, Pages 96-107
Chapter Ten - Establishing Variable Work Hours, Pages 108-116
Chapter Eleven - Improving Productivity Through Work Design, Pages 117-128
Chapter Twelve - Successfully Implementing Quality Circles, Pages 129-136
Chapter Thirteen - Getting More Productivity from the Last Hour of Work, Pages 137-142
Chapter Fourteen - Gaining Acceptance for a New Incentive System, Pages 143-150
Chapter Fifteen - Converting from a “Batch” to a “Just-in-Time” Production Process, Pages 151-158
Chapter Sixteen - Reorganizing the Sales Force, Pages 159-164
Chapter Seventeen - Instituting New Training Programs, Pages 165-169
Chapter Eighteen - Reviewing How to Be an Effective Change Manager, Pages 170-172
Posttest: A Self-Assessment of Change Management Knowledge, Pages 173-176
Answers to Pretest and Posttest, Pages 177-183
Bibliography, Pages 184-185
Index, Pages 187-192