Manager's Guide to Operations Management (Briefcase Books)

Contents......Page 6
Preface......Page 10
1. Operations Management: Combining Art, Science, and Good Shoes......Page 16
We Are All Operations Managers......Page 17
Planning......Page 19
Implementing the Plans......Page 22
Monitoring the Processes......Page 24
Operations Strategy......Page 25
Operations Manager’s Checklist for Chapter 1......Page 30
2. Product Design and Process Development: Build It Right and They Will Come......Page 31
Operations Management and the Team......Page 32
Goods vs. Services......Page 33
Product Design......Page 35
Process Selection......Page 40
Process Analysis......Page 41
Process Performance Metrics......Page 50
Operations Manager’s Checklist for Chapter 2......Page 53
3. Improving Production Processes: The Best Keeps Getting Better......Page 55
Process for Improving Processes......Page 56
Theory of Constraints......Page 74
Operations Manager’s Checklist for Chapter 3......Page 78
What Is Quality?......Page 80
How Do You Ensure Quality?......Page 82
Six Sigma for Quality Improvement......Page 85
Six Sigma Methodology......Page 87
Operations Manager’s Checklist for Chapter 4......Page 100
Lean Production, Lean Thinking, Lean Principles......Page 102
Principle 2—Value Stream......Page 103
Principle 3—Flow......Page 104
Beyond the Five Principles......Page 105
Operations Manager’s Checklist for Chapter 5......Page 108
Supply Chain......Page 109
Supply Chain Strategy......Page 111
Supply Chain Management Basics......Page 114
Managing Relationships......Page 118
Power of Information......Page 126
Metrics......Page 127
Operations Manager’s Checklist for Chapter 6......Page 129
Creating “Unique Products or Services”......Page 131
Using a Systematic Approach......Page 132
Project Phase 1—Initiating......Page 133
Project Phase 2—Planning......Page 135
Project Phases 3 and 4—Executing and Controlling......Page 154
Project Phase 5—Closing......Page 157
Operations Manager’s Checklist for Chapter 7......Page 160
Demand......Page 161
Forecasting......Page 162
Aggregate Planning......Page 168
Scheduling......Page 174
Operations Manager’s Checklist for Chapter 8......Page 179
Sourcing and Procurement......Page 181
Outsourcing......Page 193
Logistics and Distribution......Page 195
Operations Manager’s Checklist for Chapter 9......Page 199
10. Inventory Management: The Good, the Bad, and the Ugly......Page 200
What Does “Inventory” Really Mean?......Page 201
Inventory Management......Page 202
Calculating Inventory Value and Costs......Page 203
Reducing Inventory......Page 206
Monitoring and Maintaining Inventory......Page 209
Keeping Track of Inventory......Page 211
Keeping Score on the Use of Inventory......Page 215
Operations Manager’s Checklist for Chapter 10......Page 217
Technology Overview......Page 218
Operations Technology Review......Page 224
Information Technology (IT) Strategy......Page 227
Operations Manager’s Checklist for Chapter 11......Page 236
The Basics......Page 238
Green Operations......Page 242
Going Green......Page 244
Global Green Developments......Page 250
Operations Manager’s Checklist for Chapter 12......Page 253
The Challenges Ahead......Page 254
Conclusion......Page 258
Operations Manager’s Checklist for Chapter 13......Page 259
C......Page 262
D......Page 263
F......Page 264
I......Page 265
M......Page 266
P......Page 267
Q......Page 268
S......Page 269
X......Page 271