Management information systems : text and cases : a global digital enterprise perspective

Title
Contents
PART I: STRATEGIC VIEW OF MIS
	1. Management Information System in a Digital Firm
		1.1 Management Information System (MIS): Concept
			1.2 MIS: Defi nition
			1.3 Role of the Management Information System
			1.4 Impact of the Management Information System
			1.5 MIS and the User
			1.6 Management as a Control System
			1.7 MIS: A Support to the Management
			1.8 Management Effectiveness and MIS
			1.9 Organisation as a System
			1.10 MIS: Organisation Effectiveness
			1.11 MIS for a Digital Firm
			Key Terms
			Review Questions
			Confi rm Your Understanding
			Case Study
	2 E-Business Enterprise: A Digital Firm
		2.1 Introduction to ‘E-Business Enterprise: A Digital Firm’
			2.2 Organisation of Business in Digital Firm
			2.3 E-business
			2.4 E-commerce
			2.5 E-communication
			2.6 E-collaboration
			2.7 Real Time Enterprise
			2.8 What are the Technology Options for Becoming a Real Time Enterprise?
				Key Terms
					Review Questions
					Confi rm Your Understanding
					Case Study
	3. Strategic Management of Business Performance: Creating a Model of Organisation Excellence
		3.1 Essentiality of Strategic Planning
		3.2 Tools of Planning
		3.3 Balance Score Card, Score Card and Dash Board
		3.4 Strategic Management of Business Performance
		3.5 What is Strategy?
		3.6 Three Approaches to Development of Strategy
		3.7 Class and Types of Strategy
		3.8 EFQM Model: A Prescription for Achieving Organisation Excellence
		Key Terms
		Review Questions
		Confi rm Your Understanding
		Case Study
	4. Information Security: Threats and Management
		4.1 Information Security: Threats and Vulnerability
		4.2 Controlling Security Threat and Vulnerability
		4.3 Managing Security Threat in E-business
		4.4 Disaster Management
		4.5 Application System’s Security Management
		4.6 Information Security Management
		4.7 Measures of Information Security
		4.8 Network Security
		4.9 Cyber Security
		Key Terms
		Review Questions
		Confi rm Your Understanding
		Case Study
	5. Information Technology: Impact on Society
		5.1 Introduction
		5.2 Impact of IT on Privacy
		5.3 Ethics
		5.4 Technical Solutions for Privacy Protection
		5.5 Intellectual Property, Copyright and Patents
		5.6 Impact of Information Technology on the Workplace
		5.7 Information System Quality and Impact
		5.8 Impact on Quality of Life
		Key Terms
		Review Questions
		Confi rm Your Understanding
		Case Study
PART II: BASICS OF MANAGEMENT INFORMATION SYSTEMS
	6 Decision Making
		6.1 Decision-Making Concepts
		6.2 Decision-Making Process
		6.3 Decision Analysis by Analytical Modelling
		6.4 Behavioural Concepts in Decision-Making
		6.5 Organisational Decision-Making
		6.6 MIS and Decision-Making
		Key Terms
		Review Questions
		Confi rm Your Understanding
		Case Study
	7. Information, Knowledge Business Intelligence
		7.1 Information Concepts
		7.2 Information: A Quality Product
		7.3 Classifi cation of the Information
		7.4 Methods of Data and Information Collection
		7.5 Value of the Information
		7.6 General Model of a Human as an Information Processor
		7.7 Summary of Information Concepts and their Implications
		7.8 Knowledge and Knowledge Management Systems
		7.9 Business Intelligence
		7.10 MIS, and the Information and Knowledge
		Key Terms
		Review Questions
		Confi rm Your Understanding
		Case Study
	8 Systems Engineering: Analysis and Design
		8.1 System Concepts
		8.2 Systems Control
		8.3 Types of System
		8.4 Handling System Complexity
			8.5 Classes of Systems
			8.6 General Model of MIS
			8.7 The Need for System Analysis
			8.8 System Analysis of the Existing System
			8.9 System Analysis of a New Requirement
			8.10 System Development Model
			8.11 Structured System Analysis and Design (SSAD)
			8.12 Object Oriented Analysis (OOA)
			8.13 System Development Through OOT: A Use Case Model
			8.14 OOSAD Development Life Cycle
			Key Terms
			Review Questions
			Confi rm Your Understanding
			Case Study
	9. Development Process of MIS
		9.1 Development of Long Range Plans of the MIS
		9.2 Ascertaining the Class of Information
		9.3 Determining the Information Requirement
		9.4 Development and Implementation of the MIS
		9.5 Management of Information Quality in the MIS
		9.6 Organisation for Development of MIS
		9.7 MIS: Development Process Model
		Key Terms
		Review Questions
		Confi rm Your Understanding
		Case Study
	10. Strategic Design of MIS
		10.1 Strategic Management of the Business
			10.2 Why Strategic Design of MIS?
			10.3 Balance Score Card, Score Card and Dash Board
			10.4 Strategic Design of MIS
			10.5 Development Process Steps for Strategic Design (SD) of MIS
			10.6 Illustrating SD of MIS for Big Bazzaar
			10.7 Strategic Management of Business and SD of MIS
			10.8 Business Strategy Determination
			10.9 Business Strategy Implementation
			Key Terms
			Review Questions
			Confi rm Your Understanding
			Case Study
11. Business Intelligence for MIS
	11.1 Business Intelligence and MIS
		11.2 What is Business Intelligence (BI)?
		11.3 Tools and Techniques of BI
		11.4 Why is BI Developed?
		11.5 How is BI Used?
		11.6 Process of Generation of BI
		11.7 MAIA’s 1KEY Agile BI Suite
		11.8 Case Illustrations of BI
		11.9 MIS and Business Intelligence
		Key Terms
		Review Questions
		Case Study
PART III: APPLICATIONS OF MANAGEMENT INFORMATION SYSTEMS TO E-BUSINESS
	12. Applications in Manufacturing Sector
		12.1 Introduction
			12.2 Personnel Management (PM)
			12.3 Financial Management (FM)
			12.4 Production Management (PM)
			12.5 Raw Materials Management (RMM)
			12.6 Marketing Management
			12.7 Corporate Overview
			Key Terms
			Review Questions
			Case Study
	13. Applications in Service Sector
		13.1 Introduction to Service Sector
			13.2 Creating a Distinctive Service
			13.3 Service Concept
			13.4 Service Process Cycle and Analysis
			13.5 Customer Service Design
			13.6 Service Management System
			13.7 MIS Applications in Service Industry
			13.8 MIS: Service Industry
				Key Terms
					Review Questions
					Case Study
	14. Decision Support Systems and Knowledge Management
		14.1 Decision Support Systems (DSS): Concept and Philosophy
		14.2 DSS Models: Behavioural, Management Science and Operations Research Models
		14.3 Group Decision Support System (GDSS)
		14.4 Artifi cial Intelligence (AI) System
		14.5 Knowledge based Expert System (KBES)
		14.6 DSS Application in E-enterprise
		14.7 MIS and the Benefi ts of DSS
		Key Terms
		Review Questions
		Case Study
	15. Management of Global Enterprise
		15.1 Enterprise Management System (EMS)
		15.2 Enterprise Resource Planning (ERP) System
		15.3 ERP Model and Modules
		15.4 Benefi ts of the ERP
		15.5 ERP Product Evaluation
		15.6 ERP Implementation
		15.7 Supply Chain Management (SCM)
		15.8 Information Management in SCM
		15.9 Customer Relationship Management (CRM)
		15.10 Management of Global Enterprise
		15.11 EMS and MIS
		Key Terms
		Review Questions
		Case Study
PART IV: INFOTECH INFRASTRUCTURE
	16. Technology of Information Systems
		16.1 Introduction
			16.2 Data Processing
			16.3 Transaction Processing
			16.4 Application Processing
			16.5 Information System Processing
			16.6 OLAP for Analytical Information
			16.7 TQM of Information System
			16.8 Human Factors and User Interface
			16.9 Real Time Systems and Good Design
			16.10 Case Tools and I-Case
			16.11 Strategic Nature of IT Decision
			16.12 Evaluation and Feasibility of IT Solutions
			16.13 MIS: Choice of the ‘Information Technology’
			Key Terms
			Review Questions
	17. Unifi ed Communications and Networks
		17.1 Introduction to Network
			17.2 Network Topology
			17.3 Features of Network
			17.4 Data Communication
			17.5 Examples of Network Applications
			17.6 Components of Unifi ed Communications (UC)
			17.7 Communications Enabled Business Processes (CEBP)
			17.8 WiMAX Technology
			Key Terms
			Review Questions
	18. DBMS, Client Server and Service Oriented Architecture
		18.1 Database Concepts
			18.2 Database Models
			18.3 Data Models
			18.4 Database Design
			18.5 Conceptual Model and Physical Model
			18.6 RDBMS
			18.7 Client-Server Architecture
			18.8 Client-Server Implementation Strategies
			18.9 Service Oriented Architecture (SOA)
			18.10 MIS and RDBMS
			Key Terms
			Review Questions
	19. Data Warehouse: Architecture to Implementation
		19.1 Introduction
			19.2 Data in Data Warehouse
			19.3 Architecture of Data Warehouse
			19.4 Data Warehouse Design
				19.5 Justifying the Data Warehouse
					19.6 Organisation and Management of Data Warehouse
					19.7 Implementation of Data Warehouse
					19.8 Business Intelligence
					19.9 Data Warehouse and MIS
					Key Terms
					Review Questions
	20 E-Business Technology
		20.1 Introduction to E-business
		20.2 Models of E-business
		20.3 Internet and World Wide Web (WWW)
		20.4 Intranet/Extranet
		20.5 Security in E-business
		20.6 Electronic Payment Systems
		20.7 Impact of Web on Strategic Management
		20.8 Web Enabled Business Management
		20.9 Enterprise: Content Management System (CMS)
		20.10 Enterprise Portal
		20.11 WEB 2.0
		20.12 MIS in Web Environment
		Key Terms
		Review Questions
Part V Comprehensive Case on Management Information Systems
1 Management Infromation Systems in a Digital Firm
2 Techno-Cases in E-Enterprise Management
3 Case Digest of SCM
4 FS Square Infotech Ltd. (FSIT)
5 Home Land Groceries and Stores (HLGS)
Glossary
Bibliography
Index