Management Information System

Cover
Title Page
Copyright Page
About the Authors
Complete Contents
Part One: Organizations, Management, and the Networked Enterprise
	Chapter 1 Information Systems in Global Business Today
		Opening Case: Rugby Football Union Tries Big Data
		1.1 How are information systems transforming business, and why are they so essential for running and managing a business today?
		Interactive Session: Management Meet the New Mobile Workers
		1.2 What is an information system? How does it work? What are its management, organization, and technology components and why are complementary assets essential for ensuring that information systems provide genuine value for an organization?
		Interactive Session: Technology UPS Competes Globally with Information Technology
		1.3 What academic disciplines are used to study information systems and how does each contribute to an understanding of information systems?
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork:
		Case Study: Mashaweer: Online Personal Services in the Gulf
		References
	Chapter 2 Global E-Business and Collaboration
		Opening Case: Social Business at BASF
		2.1 What are business processes? How are they related to information systems?
		2.2 How do systems serve the different management groups in a business and how do systems that link the enterprise improve organizational performance?
		Interactive Session: Technology Schiphol International Hub to Become Faultless: Truth or Dare?
		2.3 Why are systems for collaboration and social business so important and what technologies do they use?
		Interactive Session: Management Is Social Business Working Out?
		2.4 What is the role of the information systems function in a business?
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork:
		Case Study: Modernization of NTUC Income
		References
	Chapter 3 Information Systems, Organizations, and Strategy
		Opening Case: Grupo Modelo: Competing On Processes
		3.1 Which features of organizations do managers need to know about to build and use information systems successfully?
		3.2 What is the impact of information systems on organizations?
		3.3 How do Porter’s competitive forces model, the value chain model, synergies, core competencies, and network economics help companies develop competitive strategies using information systems?
		Interactive Session: Technology Automakers Become Software Companies
		Interactive Session: Organizations Identifying Market Niches in the Age of Big Data
		3.4 What are the challenges posed by strategic information systems and how should they be addressed?
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork:
		Case Study: Can This Bookstore Be Saved?
		References
	Chapter 4 Ethical and Social Issues in Information Systems
		Opening Case: Content Pirates Sail the Web
		4.1 What ethical, social, and political issues are raised by information systems?
		4.2 What specific principles for conduct can be used to guide ethical decisions?
		Interactive Session: Management Monitoring in the Workplace
		4.3 Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property?
		Interactive Session: Technology Big Data Gets Personal: Behavioral Targeting
		4.4 How have information systems affected laws for establishing accountability, liability, and the quality of everyday life?
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork:
		Case Study: Facebook Privacy: There Is No Privacy
		References
Part Two: Information Technology Infrastructure
	Chapter 5 IT Infrastructure and Emerging Technologies
		Opening Case: Toyota Motor Europe Manages with the Cloud
		5.1 What is IT infrastructure and what are the stages and drivers of IT infrastructure evolution?
		5.2 What are the components of IT infrastructure?
		5.3 What are the current trends in computer hardware platforms?
		Interactive Session: Technology The Greening of the Data Center
		Interactive Session: Organizations Is It Time for Cloud Computing?
		5.4 What are the current trends in computer software platforms?
		5.5 What are the challenges of managing IT infrastructure and management solutions?
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork:
		Case Study: The Pleasures and Pitfalls of BYOD
		References
	Chapter 6 Foundations of Business Intelligence: Databases and Information Management
		Opening Case: BAE Systems
		6.1 What are the problems of managing data resources in a traditional file environment?
		6.2 What are the major capabilities of database management systems (DBMS) and why is a relational DBMS so powerful?
		6.3 What are the principal tools and technologies for accessing information from databases to improve business performance and decision making?
		Interactive Session: Technology Driving ARI Fleet Management with Real-Time Analytics
		6.4 Why are information policy, data administration, and data quality assurance essential for managing the firm’s data resources?
		Interactive Session: Management American Water Keeps Data Flowing
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork:
		Case Study: Lego: Embracing Change by Combining BI with a Flexible Information System
		References
	Chapter 7 Telecommunications, the Internet, and Wireless Technology
		Opening Case: RFID and Wireless Technology Speed Up Production at Continental Tires
		7.1 What are the principal components of telecommunications networks and key networking technologies?
		7.2 What are the different types of networks?
		7.3 How do the Internet and Internet technology work and how do they support communication and e-business?
		Interactive Session: Organizations The Battle over Net Neutrality
		Interactive Session: Management Monitoring Employees on Networks: Unethical or Good Business?
		7.4 What are the principal technologies and standards for wireless networking, communication, and Internet access?
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork:
		Case Study: RFID Propels the Angkasa Library Management System
		References
	Chapter 8 Securing Information Systems
		Opening Case: “MiniDuke” Exposes EU Cybersecurity Gaps
		8.1 Why are information systems vulnerable to destruction, error, and abuse?
		Interactive Session: Management Stuxnet and the Changing Face of Cyberwarfare
		8.2 What is the business value of security and control?
		8.3 What are the components of an organizational framework for security and control?
		8.4 What are the most important tools and technologies for safeguarding information resources?
		Interactive Session: Technology MWEB Business: Hacked
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork:
		Case Study: Information Security Threats and Policies in Europe
		References
Part Three: Key System Applications for the Digital Age
	Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
		Opening Case: Statoil Fuel and Retail Competes Using Enterprise Systems
		9.1 How do enterprise systems help businesses achieve operational excellence?
		9.2 How do supply chain management systems coordinate planning, production, and logistics with suppliers?
		Interactive Session: Management DP World Takes Port Management to the Next Level with RFID
		9.3 How do customer relationship management systems help firms achieve customer intimacy?
		9.4 What are the challenges posed by enterprise applications and how are enterprise applications taking advantage of new technologies?
		Interactive Session: Organizations Customer Relationship Management Heads to the Cloud
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork:
		Case Study: WIM Industries: From MRP to ERP
		References
	Chapter 10 E-Commerce: Digital Markets, Digital Goods
		Opening Case: Otto Group: Profits From Prediction
		10.1 What are the unique features of e-commerce, digital markets, and digital goods?
		10.2 What are the principal e-commerce business and revenue models?
		10.3 How has e-commerce transformed marketing?
		Interactive Session: Organizations Can Pandora Succeed with Freemium?
		10.4 How has e-commerce affected business-to-business transactions?
		10.5 What is the role of m-commerce in business and what are the most important m-commerce applications?
		Interactive Session: Technology Will Mobile Technology Put Orbitz in the Lead?
		10.6 What issues must be addressed when building an e-commerce presence?
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork:
		Case Study: To Pay or Not to Pay: Zagat’s Dilemma
		References
	Chapter 11 Managing Knowledge
		Opening Case: Fiat: Real Time Management with Business Intelligence
		11.1 What is the role of knowledge management systems in business?
		11.2 What types of systems are used for enterprise-wide knowledge management and how do they provide value for businesses?
		11.3 What are the major types of knowledge work systems and how do they provide value for firms?
		Interactive Session: Technology Firewire Surfboards Light Up with CAD
		11.4 What are the business benefits of using intelligent techniques for knowledge management?
		Interactive Session: Organizations Big Data Makes Cities Smarter
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork:
		Case Study: Knowledge Management and Collaboration at Tata Consulting Services
		References
	Chapter 12 Enhancing Decision Making
		Opening Case: Germany Wins the World Cup with Big Data at Its Side
		12.1 What are the different types of decisions and how does the decision-making process work? How do information systems support the activities of managers and management decision making?
		12.2 How do business intelligence and business analytics support decision making?
		Interactive Session: Technology Analytics Help the Cincinnati Zoo Know Its
Customers
		Interactive Session: Management America’s Cup: The Tension between Technology and Human Decision Makers
		12.3 How do different decision-making constituencies in an organization use business intelligence? What is the role of information systems in helping people working in a group make decisions more efficiently?
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork:
		Case Study: How Much Does Data-Driven Planting Help Farmers?
		References
Part Four: Building and Managing Systems
	Chapter 13 Building Information Systems
		Opening Case: New Systems Help Work Flow More Smoothly at Moen
		13.1 How does building new systems produce organizational change?
		13.2 What are the core activities in the systems development process?
		Interactive Session: Organizations Burton Snowboards Speeds Ahead with Nimble Business Processes
		13.3 What are the principal methodologies for modeling and designing systems?
		13.4 What are alternative methods for building information systems?
		13.5 What are new approaches for system building in the digital firm era?
		Interactive Session: Technology What Does It Take to Go Mobile?
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork:
		Case Study: SourceGas Goes for Better Workforce Scheduling Systems
		References
	Chapter 14 Managing Projects
		Opening Case: Nu Skin’s New Human Resources System Project Puts People First
		14.1 What are the objectives of project management and why is it so essential in developing information systems?
		Interactive Session: Management Westinghouse Electric Takes on the Risks of a “Big Bang” Project
		Interactive Session: Organizations Britain’s National Health Service Jettisons Choose and Book System
		14.2 What methods can be used for selecting and evaluating information systems projects and aligning them with the firm’s business goals?
		14.3 How can firms assess the business value of information systems?
		14.4 What are the principal risk factors in information systems projects, and how can they be managed?
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork:
		Case Study: A Shaky Start for Healthcare.gov
		References
	Chapter 15 Managing Global Systems
		Opening Case: L’Oréal’s Global Makeover
		15.1 What major factors are driving the internationalization of business?
		15.2 What are the alternative strategies for developing global businesses?
		15.3 What are the challenges posed by global information systems and management solutions for these challenges?
		15.4 What are the issues and technical alternatives to be considered when developing international information systems?
		Interactive Session: Organizations E-Commerce Russian-Style
		Interactive Session: Management South Korea’s Restricted Internet
		Review Summary
		Key Terms
		Review Questions
		Discussion Questions
		Hands-On MIS Projects
		Collaboration and Teamwork:
		Case Study: Unilever’s Push Toward Unified Global Systems
		References
Glossary
	A
	B
	C
	D
	E
	F
	G
	H
	I
	J
	K
	L
	M
	N
	O
	P
	Q
	R
	S
	T
	U
	V
	W
Indexes
	Name Index
		A
		B
		C
		D
		E
		F
		G
		H
		J
		K
		L
		M
		N
		O
		P
		R
		S
		T
		U
		W
		Y
		Z
	Organizations Index
		A
		B
		C
		D
		E
		F
		G
		H
		I
		J
		K
		L
		M
		N
		O
		P
		Q
		R
		S
		T
		U
		V
		W
		X
		Y
		Z
	Subject Index
		A
		B
		C
		D
		E
		F
		G
		H
		I
		J
		K
		L
		M
		N
		O
		P
		Q
		R
		S
		T
		U
		V
		W
		X
		Y
		Z