Management in Health Care: A Theoretical and Experiential Approach

Front Matter....Pages i-xx
Front Matter....Pages 1-1
The Management Process and the Problem-Solving Method....Pages 3-15
Management and Leadership Theory....Pages 16-30
Front Matter....Pages 49-51
Diagnosing Self....Pages 53-59
Diagnosing the System....Pages 60-74
Leader Behaviour....Pages 75-95
Diagnosing the Task....Pages 96-105
Applying the Management Process and the Problem-Solving Method....Pages 106-117
Managerial Ethics....Pages 118-133
Front Matter....Pages 171-171
Communication....Pages 173-185
Change....Pages 186-198
Power....Pages 199-205
Teaching....Pages 206-217
Interviewing....Pages 218-227
Assertiveness....Pages 228-241
Group Dynamics....Pages 242-263
Conflict Resolution....Pages 264-279
Time Management....Pages 280-294
Performance Appraisal....Pages 295-305
Job Stress....Pages 306-322
Total Quality Management....Pages 323-337
Front Matter....Pages 443-443
Development of the National Health Service....Pages 445-460
The Environment....Pages 461-467
Formal Organization Design....Pages 468-487
Organizational Culture....Pages 488-503
Epilogue....Pages 504-504
Back Matter....Pages 505-524