Management Ideas. … in brief

Content: 
Dedication, Page ii
Copyright, Page iv
Acknowledgements, Pages vii-viii
Introduction, Pages ix-xii
Prologue: Memo from the chief executive officers to all employees, Pages xiii-xv
Chapter 1 - Snapshots of the competitive environment, Pages 1-21
Chapter 2 - Total quality management, Pages 22-47
Chapter 3 - Benchmarking, Pages 48-70
Chapter 4 - Delivering service excellence, Pages 71-92
Chapter 5 - Business process re-engineering, Pages 93-116
Chapter 6 - Performance measurement, Pages 117-137
Chapter 7 - Empowerment, Pages 138-162
Chapter 8 - The horizontal organization, Pages 163-174
Chapter 9 - The learning organization, Pages 175-190
Chapter 10 - Teaming for business success, Pages 191-212
Chapter 11 - The knowledge era: computers and communication systems, Pages 213-223
Epilogue: Memo from all employees to the chief executive officers, Pages 224-227
Index, Pages 229-238