Management Development through Cultural Diversity

BOOK COVER......Page 1
HALF-TITLE......Page 2
TITLE......Page 3
COPYRIGHT......Page 4
CONTENTS......Page 5
ILLUSTRATIONS......Page 7
Setting out on a journey......Page 9
Becoming a master manager......Page 10
Becoming a citizen of the globe......Page 11
I felt myself to be a fraud......Page 12
Knowledge bears fruit in works......Page 13
Management and mankind......Page 14
Conditions of metamorphosis......Page 15
CM3—continuity as metamophosis—crossing the north-south divide......Page 16
CM4—complementary metamorphosis—promoting creative tension......Page 17
Global management domains......Page 18
CW1—primal domain—economic/anthropological—competitive......Page 19
CW3—developmental domain—bio/dynamic—cooperation......Page 20
CW4—metaphysical domain—cultural/epistemological—co-creation......Page 21
Ordinary learning......Page 22
Masterly transformation......Page 23
Postscript—the book unfolds......Page 24
Part I WHY? TOWARDS MASTERY—SETTING THE CONTEXT......Page 25
Global business development......Page 26
Structure changing—towards interdependence......Page 27
Structure changing—fusing together......Page 28
Structure changing—the never-ending spiral......Page 29
THE PRINCIPLE OF COMPARATIVE ECONOMIC ADVANTAGE......Page 30
THE INNOVATIVE FORERUNNERS......Page 31
CARTELS AS TRANSITIONAL OBJECTS......Page 32
ORGANIZATIONAL DIFFERENTIATION AND INTEGRATION......Page 33
THE EMERGENCE OF PRODUCTION SHARING......Page 34
TECHNOLOGY AND TRANSNATIONAL INTERDEPENDENCE......Page 36
TECHNOLOGICAL, ECONOMIC AND SOCIAL INTEGRATION......Page 37
TRANSITION TO MATURITY......Page 38
FOSTERING GLOBAL UNITY......Page 39
STARTING UP A BUSINESS......Page 40
ATTRIBUTES OF ENTREPRENEURSHIP—SOFT AND HARD......Page 41
THE MANAGERIAL REVOLUTION......Page 42
STRATEGY AND STRUCTURE......Page 43
BUSINESS ADMINISTRATION......Page 44
FORM AND BEAUTY......Page 45
QUALITY OF LIFE......Page 46
THE KNOWLEDGE REVOLUTION......Page 47
ANCIENT MYTHOLOGY AND MODERN EPISTEMOLOGY......Page 48
FROM VISION TO ACTION......Page 49
ENTERING THE GLOBAL BUSINESSPHERE......Page 50
Ages and stages......Page 51
Value creation underlies wealth creation......Page 53
Cartesian dualism versus the Way of Complementarity......Page 54
Early versus late industrializers......Page 55
Winning versus improving the game......Page 56
Improving through the fittest surviving versus the game evolving......Page 57
Relative simplicity versus relative complexity......Page 58
Short-term contests versus long-term processes......Page 59
Knowledge relationships are infinite games......Page 60
The strategy of knowledge intensification......Page 61
Catalysts and clusters......Page 62
Creating clusters—unity in diversity......Page 63
Pure competition dis-engages the knowledge economy......Page 64
Western inner direction versus East Asian outer direction......Page 65
Aligning people with needs......Page 66
Natural versus learned advantages......Page 67
Seniority, legacy and renewal......Page 68
What is worth achieving?......Page 69
Contracts as finite, relationships as infinite......Page 70
Contracts are the floor—reciprocity is the ceiling......Page 71
Finite sequences, infinite circles......Page 72
Customization, flexible manufacturing and short runs......Page 73
Planning for hybridization and fusion......Page 74
The double helix and the cross......Page 75
Introduction......Page 78
Craft versus mass production......Page 79
Community and organization......Page 80
The role of impannatore......Page 81
Flexible specialization—economy and society......Page 82
Going north—through west and south......Page 83
Managing transition......Page 91
A day in the life of the branch......Page 92
Value sharing......Page 93
Authority, community and economy......Page 94
Global business development......Page 95
Information management—north/east......Page 96
Conclusion......Page 97
From yang competition to yin cooperation......Page 99
The yin and yang of organizations......Page 100
Chaos and order......Page 101
The feminine principle behind change......Page 102
Masculine and feminine principles......Page 103
The psychology of consciousness......Page 104
Creativity and destructiveness......Page 106
From domination to partnership......Page 107
From modernism to post-modernism......Page 108
Complementarity in management......Page 109
Part II WHAT? GLOBAL MANAGEMENT—ESTABLISHING THE CONTENT......Page 111
Primal roots......Page 112
The gatherer reappeared in Marxian guise......Page 113
Subsistence communities......Page 114
Self-interest in the market-place......Page 116
Attributes of entrepreneurship......Page 118
The need for character balance......Page 119
Enterprise and shared values......Page 120
The seven Ss......Page 121
Primal attributes......Page 122
The primal mainstem......Page 123
CHAMPIONING SYSTEMS......Page 124
STICK TO THE KNITTING......Page 125
EXPERIMENTING ORGANIZATIONS......Page 126
Primal structure—lean staff, simple form......Page 127
Productivity through people......Page 128
Close to the customer......Page 129
The passion for excellence—business as a show......Page 130
The world turned upside-down......Page 131
MASTER PARADOX......Page 132
From thriving on chaos to liberation management......Page 133
A passion for excellence......Page 134
Adding and sharing value......Page 135
Enterprise and environment—defend and attack......Page 137
The forces driving competition......Page 138
Generic competitive strategies......Page 139
The competitive advantage of nations......Page 140
Measurement and management in the information age......Page 141
THE OVERALL PERSPECTIVE......Page 142
MEASURING BUSINESS STRATEGY......Page 143
OVERALL MEASURES......Page 144
Internal-business-process perspective......Page 145
EMPLOYEE CAPABILITIES......Page 146
SITUATION-SPECIFIC DRIVERS......Page 147
From male to female......Page 148
From competitive performance to customer care......Page 149
From making things well to doing things better......Page 150
From adding value to sharing value......Page 151
PRE-INDUSTRIAL TO INDUSTRIAL......Page 152
FROM TRANSACTIONAL TO RELATIONAL......Page 153
From organizational functions to service activities......Page 154
The employee as partner......Page 155
Making ‘hard’ tin soldiers into ‘soft’ Russian dolls......Page 156
From competitive strategy to national advantage......Page 157
Factors impinging on the individual manager......Page 159
Structure building and structure changing......Page 160
Individuation phase—metaphysically based maturity......Page 161
A HERO AND HEROINE IN EACH DOMAIN......Page 162
Are you an entrepreneur/‘intrapreneur’?......Page 163
How are entrepreneurs rewarded?......Page 165
The developing entrepreneur—Bill Gates—Microsoft......Page 166
Business developer......Page 169
Are you an animateur?......Page 170
Do organizations recruit animateurs?......Page 171
Natural business......Page 172
Corporate animateur......Page 176
Developing yourself as a primal manager......Page 177
Primal and rational management......Page 178
The classical management heritage......Page 179
Hierarchy and network......Page 180
The visible hand......Page 181
The new captains of industry......Page 182
The evolution of management science in the north......Page 183
Principles of scientific management......Page 184
From administrative to behavioural sciences......Page 185
Psychological depression—the Great Crash......Page 186
The advent of the social sciences......Page 187
Democracy and management......Page 188
Follett’s group process......Page 190
Friendship and sympathy......Page 191
The two-way stretch......Page 192
The rational way forward......Page 193
Requisite bureaucracy......Page 194
Role and social structure......Page 195
The rights of the individual......Page 196
Vertical and horizontal relationships......Page 197
Layers of complexity......Page 198
Powers of cognition......Page 200
Values—knowledge—wisdom—temperament......Page 201
Career progress and level of aspiration......Page 202
Evolving strata of organization......Page 203
From scientific management to total quality......Page 205
From total quality to business process re-engineering......Page 207
Dealing with muda......Page 208
MAKING VALUE FLOW......Page 210
A channel for the stream—a valley for the channel......Page 211
From re-engineering to strategic intent......Page 212
Strategic intent......Page 213
HIERARCHY OF COMPETENCE......Page 214
From social science to quality circles......Page 215
From craftwork to scientific management......Page 217
Developing intellective skills......Page 218
From drivers of people to drivers of learning......Page 219
The concentric organization......Page 220
Social-system development......Page 222
From value chain to value star......Page 223
Change and integration......Page 224
The company as a knowledge system......Page 225
Conclusion......Page 227
The executive and the change agent......Page 229
Do companies recruit executives?......Page 230
How do you develop as an executive?......Page 231
Adultlike functional manager......Page 233
Are you a change agent?......Page 234
How should companies reward change agents?......Page 235
Adultlike management of change......Page 238
Developing your rational individuality......Page 239
Natural selection—survival of the fittest......Page 241
Paley, Malthus and Darwin—religion, economics and biology......Page 242
From natural selection to morphogenesis......Page 243
Focusing upon the generative field......Page 244
A theory of emergent order......Page 245
Evolution comes first......Page 246
Expansionary consolidation......Page 247
Established authority......Page 248
Renewal or death......Page 249
Self-organizing dynamics......Page 250
Self-reference and self-organization......Page 251
Energy and information......Page 252
Welcoming back ourselves......Page 253
Life as work and play......Page 254
Organization as organizing......Page 255
Dances not wars......Page 256
Selves organizing......Page 257
Emerging organization......Page 258
The spiral of life......Page 259
Strategic management and organizational dynamics......Page 260
From economics to psychology via complexity......Page 261
Strategic management......Page 262
Organizational dynamics......Page 263
Linear and non-linear systems......Page 264
Conventional and unconventional strategic management......Page 265
Self-organization......Page 266
Passion, reason and emergence......Page 267
Politics and learning......Page 268
Dissipative structures......Page 269
Anticipation and participation......Page 270
Patterns of learning and innovation......Page 271
Steps towards managing an unknowable future......Page 272
Play—space for creativity in the mind......Page 273
Accommodating anxiety—space for creativity in the group......Page 274
Self-reflection—dialogue with others......Page 275
Emergent strategy and organizational learning......Page 277
Emergent strategies......Page 278
Elements of strategic crafting......Page 279
Hunting and gathering......Page 281
Hunters of the spirit......Page 282
EMERGENT ACTION......Page 283
PHASE 4—FROM CREATIVE DESTRUCTION TO RENEWAL......Page 284
Bridging self and other: linking artisan and scribe......Page 285
Learning—rate of change......Page 286
The project-based route to organizational learning......Page 287
IN THE ABSENCE OF A SYSTEMIC WORLD VIEW......Page 289
SYSTEMS THINKING AS THE CORNERSTONE OF THE LEARNING ORGANIZATION......Page 290
Mental models......Page 291
Shared vision......Page 292
DIMENSIONS OF TEAM LEARNING......Page 293
Leader as designer......Page 295
Mastering creative tension......Page 296
Our blindness to developmental management......Page 298
The role of enabler......Page 299
Do companies recruit adopters?......Page 300
Becoming an adopter......Page 301
Adultlike journeyman or women......Page 304
Are you an enabler?......Page 305
How are enablers rewarded?......Page 306
Evolving as a developmental manager......Page 312
Two-way stretch......Page 313
Analysis and integration......Page 314
The geometry of meaning......Page 315
Levels of being......Page 316
The medicine wheel......Page 317
From Greek atomists to quantum physicists......Page 319
Self-renewal and self-transcendence......Page 320
The matter—mind continuum......Page 321
Conclusion......Page 322
Knowledge creation in the global businessphere......Page 324
Knowledge creation as a dynamic human process......Page 325
Creating a knowledge vision......Page 326
 THE EPISTEMOLOGICAL DIMENSION: TACIT AND EXPLICIT......Page 328
Knowledge creation—enabling conditions......Page 329
FLUCTUATION AND CREATIVE CHAOS......Page 330
REQUISITE VARIETY......Page 331
Knowledge practitioners at the periphery......Page 332
Knowledge officers at the centre......Page 333
Top-down management—the dominant centre......Page 334
Middle-up-down management—balancing core and periphery......Page 335
A high-density field of interaction......Page 337
The knowledge spiral......Page 338
SOUTHERN—SOCIALIZATION—ANIMATEUR......Page 339
WESTERN—INTERNALIZATION—ENTREPRENEUR......Page 340
Unleashing the knowledge dynamics......Page 341
The hypertext organization......Page 342
Conclusion......Page 344
From managerial spectrum to global businessphere......Page 345
The local polarities......Page 346
Unity-in-variety......Page 347
Variety-in-unity......Page 349
Global factors of production......Page 350
Hero with seven faces......Page 352
From matter to spirit......Page 353
Transforming the spirit—language, journey, storytelling......Page 354
THE FUNCTION OF MYTHOS......Page 355
ROLE OF MYTHOS......Page 356
SPIRIT AND BRAND IMAGE......Page 357
COVENANT AND FORM......Page 358
UNDERSTANDING......Page 359
RESPONSIVE......Page 360
FACILITATING THE JOURNEY......Page 361
STEP 3—UNRAVELLING THE ORGANIZATION’S CULTURE......Page 362
COLLECTIVE STORY-TELLING......Page 363
Mobilizing the spectrum......Page 364
Enabling—harmonizing—enhancing......Page 365
Enterprising—energizing—empowering......Page 366
Animating—responding—enthusing......Page 367
Adopting—imitating—contemplating......Page 368
Innovator and adventurer......Page 370
Who recruits innovators?......Page 371
Becoming an innovator......Page 372
Midlife visionary......Page 376
Are you an adventurer?......Page 377
Becoming an adventurer?......Page 378
Second to Mother Teresa and the Pope......Page 383
Vision and energy......Page 384
Becoming your managerial self......Page 385
Part III HOW? MANAGERIAL METAMORPHOSIS—TRANSFORMING YOUR CAPABILITIES......Page 387
Autopoietic process—POEM......Page 388
Competitive performance......Page 389
Core competence......Page 390
Managing across cultures......Page 391
Individual learning in a group context......Page 392
The ‘learning set’......Page 393
‘Ordinary’ criteria for evaluation......Page 394
The dynamic process......Page 395
The ‘extraordinary’ role of the facilitator......Page 396
‘Extraordinary’ criteria for evaluation......Page 397
Review—internalizing experience......Page 398
The knowledge-creating company......Page 399
The poetics of learning......Page 400
UNFOLDING PLOT......Page 402
Poetry in motion......Page 403
The novelty of your life......Page 404
The masterly transformational process......Page 405
COMBINATION......Page 406
Criteria for evaluating ‘mastery’......Page 407
Conclusion......Page 409
NOTES......Page 410
INDEX......Page 419