Management and Supervision in Law Enforcement

Cover......Page 1
Title Page......Page 3
Copyright......Page 4
BRIEF CONTENTS......Page 5
Contents......Page 7
Preface......Page 24
Acknowledgments......Page 33
About the Authors......Page 34
CHAPTER 1 Management, Supervision and Leadership Management,......Page 36
Introduction......Page 37
Managers and Management......Page 39
Personal Characteristics......Page 41
Management Styles......Page 42
Influences from the Business World......Page 44
Leading versus Managing......Page 46
Characteristics of Leaders......Page 48
Research on and Theories Related to Leadership......Page 49
Leadership Styles......Page 52
A Perspective on Leadership from the Business World......Page 55
Leadership Training and Development......Page 56
Common Leadership Errors......Page 58
Guidelines for Effective Management and Leadership......Page 59
Summary......Page 60
Discussion Questions......Page 61
References......Page 62
CHAPTER 2 The Organization and Structure of American Policing......Page 64
Introduction......Page 66
The Traditional Law Enforcement Organization......Page 67
The Formal Organization......Page 69
The Emerging Law Enforcement Organization......Page 75
Post–9/11 Policing......Page 77
Community Policing......Page 78
Problem-Solving Policing......Page 84
CompStat Policing......Page 85
Intelligence-Led Policing......Page 87
Evidence-Based Policing......Page 91
The Impact of Contemporary Policing Approaches on the New Supervisor or Manager......Page 92
Summary......Page 94
Challenge Two......Page 95
References......Page 96
CHAPTER 3 The Police Mission: Getting the Job Done......Page 98
Introduction......Page 99
The Law Enforcement Mission......Page 101
An Organization’s Guiding Philosophy and Values......Page 102
Goals, Objectives, Work Plans and Policies and Procedures......Page 103
Functions of Managers at Various Levels......Page 107
The Team Approach......Page 123
Being New to a Management Position......Page 126
Law Enforcement Management as a Career......Page 128
Summary......Page 129
Challenge Three......Page 130
References......Page 131
CHAPTER 4 Communication: A Critical Management Skill......Page 134
Introduction......Page 135
The Communication Process......Page 137
Barriers to Communication......Page 142
Communication Enhancers......Page 148
Internal Communication......Page 149
External Communication......Page 155
Communicating with the Community......Page 160
Information Sharing through N-DEx, OneDOJ and LEO......Page 162
Obstacles to Information Sharing......Page 163
Summary......Page 164
Discussion Questions......Page 165
References......Page 166
CHAPTER 5 Decision Making and Problem Solving as a Manager......Page 168
Introduction......Page 169
Kinds of Decisions......Page 171
Whole-Brain Research......Page 172
Basic Methods for Making Decisions or Problem Solving......Page 174
More Complex Decision-Making/Problem-Solving Processes......Page 182
Problem-Solving Policing......Page 190
The Problem Analysis Triangle......Page 196
Using Crime Analysis in Problem Solving......Page 197
Creativity and Innovation......Page 202
Common Mistakes......Page 205
Legal Decisions......Page 206
Evaluating Decisions......Page 207
Summary......Page 208
Challenge Five......Page 209
References......Page 210
CHAPTER 6 Time Management: Minute by Minute......Page 212
Introduction......Page 213
Time Management: Planning and Organizing Time......Page 215
Value of Time......Page 216
Goals and Time Management......Page 217
Organizing Time......Page 220
Controlling Time......Page 224
Scheduling......Page 225
Time Abusers: Combating Unproductive Time......Page 227
Controlling the Paper Flood and Information Load......Page 233
Retaining What You Need to Remember......Page 236
The Physiology of Productivity......Page 237
Summary......Page 238
Discussion Questions......Page 239
References......Page 240
CHAPTER 7 Training and Beyond Managers and the......Page 242
Introduction......Page 243
Training as a Management Function......Page 245
Variables Affecting Learning......Page 248
Principles of Learning......Page 252
Instructional Methods......Page 256
Instructional Materials......Page 261
Training Standards......Page 263
Academy Training for New Recruits......Page 265
On-the-Job Training......Page 267
Training at the Management Level......Page 271
External Training......Page 272
Ongoing Training—Lifelong Learning......Page 275
The Learning Organization......Page 279
Summary......Page 280
Challenge Seven......Page 281
References......Page 282
Additional Resources......Page 283
CHAPTER 8 Promoting Growth and Development......Page 284
Introduction......Page 285
The Workplace Culture......Page 287
Developing Positive Interpersonal Relationships......Page 290
Balanced Performer Managers and Empowerment......Page 294
Stages of Growth......Page 295
Developing a Positive Image......Page 296
Developing Cultural Awareness and Sensitivity......Page 298
Developing a Sense of Ethics and Integrity......Page 302
The Long-Range Importance of Developing Personnel......Page 311
Challenge Eight......Page 313
Discussion Questions......Page 314
Cited Cases......Page 315
CHAPTER 9 Motivation and Morale......Page 316
Introduction......Page 317
Officer Retention, Motivation and Morale......Page 319
Self-Motivation......Page 321
Motivational Theories......Page 322
External, Tangible Motivators......Page 331
Internal, Intangible Motivators......Page 332
The Law Enforcement Career as a Motivator......Page 337
Morale: An Overview......Page 341
Indicators of Morale Problems......Page 342
Reasons for Morale Problems......Page 343
Building Morale......Page 344
Promotions and Morale......Page 347
Summary......Page 350
Challenge Nine......Page 351
References......Page 352
CHAPTER 10 Discipline and Problem Behaviors......Page 354
Introduction......Page 355
Discipline Defined......Page 357
Knowledge of Rules, Regulations and Expected Behaviors......Page 358
Policies and Procedures Revisited......Page 360
Dealing with Problem Employees......Page 361
Negative Discipline/Punishment......Page 373
Comprehensive Discipline......Page 385
A Fair Disciplinary System......Page 391
Summary......Page 392
Discussion Questions......Page 393
References......Page 394
Cited Cases......Page 395
CHAPTER 11 Complaints, Grievances and Conflict......Page 396
Introduction......Page 397
Complaints......Page 399
Complaint Policies......Page 405
Handling and Investigating Complaints......Page 406
Internal Affairs Investigations......Page 408
Officers’ Rights and Legal Procedures......Page 409
Civilian Review Boards......Page 410
Grievances......Page 412
Resolving Grievances......Page 413
Conflict......Page 415
Contrasting Views of Conflict......Page 416
Sources of Conflict......Page 417
Recognizing and Acknowledging Conflict......Page 419
Handling Personal Attacks......Page 420
Handling Disagreements between Others in the Department......Page 421
Dealing with External Conflicts......Page 422
Dealing with Internal and External Politics......Page 423
Maintaining Healthy Conflict......Page 424
Conflict Resolution Skills......Page 425
Summary......Page 427
Challenge Eleven......Page 428
Cited Case......Page 429
CHAPTER 12 Stress and Related Hazards of the Job......Page 430
Introduction......Page 432
Stress Defined......Page 433
Sources of Stress......Page 435
Law Enforcement Personnel with Additional Stressors......Page 448
Effects of Stress—An Overview......Page 450
Other Possible Major Effects of Stress......Page 453
Individually Coping with Stress......Page 455
How the Organization Can Reduce Stress......Page 457
Programs to Prevent/Reduce Stress......Page 459
The Critical Role of the Manager/Supervisor......Page 462
Summary......Page 463
Challenge Twelve......Page 464
References......Page 465
CHAPTER 13 Deploying Law Enforcement Resources and Improving Productivity......Page 468
Introduction......Page 469
Deploying Personnel......Page 471
The Response......Page 474
Kinds of Patrol......Page 475
Methods of Patrol......Page 477
Involving Citizens While Expanding the Law Enforcement Personnel Pool......Page 479
Deploying Resources to Fight Crime......Page 485
Deploying Resources in Emergencies......Page 487
Deploying Resources for Homeland Security......Page 492
Law Enforcement Productivity......Page 497
Leadership, Discipline, Motivation and Morale Revisited......Page 500
Summary......Page 501
Discussion Questions......Page 502
References......Page 503
CHAPTER 14 Budgeting and Managing Costs Creatively......Page 506
Introduction......Page 508
Budget Defined......Page 509
Responsibility for Preparing the Budget......Page 510
The Budgeting Process......Page 512
Budgeting Systems......Page 514
Budget Categories......Page 515
Communication and Budget Support......Page 516
Monitoring......Page 517
Cutback Budgeting......Page 518
Managing Costs Creatively......Page 522
Creative Ways to Reduce Costs......Page 523
Increasing Revenue......Page 526
Summary......Page 534
Discussion Questions......Page 535
References......Page 536
CHAPTER 15 Hiring Personnel and Dealing with Unions......Page 538
Introduction......Page 540
Recruiting......Page 541
The Selection Process......Page 548
Educational Requirements......Page 553
Laws Affecting Employment......Page 554
Affirmative Action......Page 559
Labor Laws and Unions......Page 562
Summary......Page 572
Challenge Fifteen......Page 573
References......Page 574
Cited Cases......Page 575
CHAPTER 16 Measuring Performance: Assessment and Evaluation......Page 576
Introduction......Page 577
Purposes of Evaluation......Page 579
Inspections......Page 580
Performance Appraisals......Page 581
Evaluating the Team......Page 596
Evaluating the Entire Department......Page 597
Recognizing Value in Policing......Page 601
Evaluating Citizen Satisfaction with Services......Page 604
Evaluation and Research......Page 606
Challenging the Status Quo......Page 607
Summary......Page 608
Challenge Sixteen......Page 609
References......Page 610
CHAPTER 17 Learning from the Past; Looking to the Future......Page 612
Introduction......Page 613
Law Enforcement for the Future......Page 615
Trends Shaping the Future of Policing......Page 617
The Impact of Technology, Now and in the Future......Page 626
Critical Issues in Policing......Page 627
Other Major Challenges Facing 21st-Century Law Enforcement......Page 632
Futuristics......Page 636
Change Revisited......Page 640
Summary......Page 643
Challenge Seventeen......Page 644
References......Page 645
Appendix A: Offenses and Their Penalties—Progressive Discipline......Page 647
Appendix B: Sample Application Form......Page 650
Appendix C: Sample Interview Rating Sheet......Page 654
Appendix D: Accessibility Checklist for Complying with the ADA Regulations......Page 656
Appendix E: Sample Affirmative Action Questionnaire......Page 658
Appendix F: Redondo Beach Sworn Personnel Evaluation Form......Page 659
Appendix G: Redondo Beach Pre-Evaluation Form......Page 661
Glossary......Page 662
Author Index......Page 672
Subject Index......Page 676