Management

Brief Contents
Contents
Preface
Acknowledgments
Ch 1: Managing and the Manager's Job
	Learning Outcomes
	Management in Action: How to Make Mistakes and Influence People
	An Introduction to Management
	The Management Process (What Do Managers Do?)
	Kinds of Managers
	Basic Managerial Roles and Skills
	The Nature of Managerial Work
	The New Workplace
	Summary of Learning Outcomes and Key Points
	Discussion Questions
	Building Effective Time-Management Skills
	Building Effective Conceptual Skills
	Skill-Building Personal Assessment
	Management at Work
	You Make the Call: How to Make Mistakes and Influence People
	Endnotes
Ch 2: Traditional and Contemporary Management Perspectives
	Learning Outcomes
	Management in Action: The Lighter Side of Sustainability
	The Role of Theory and History in Management
	The Classical Management Perspective
	The Behavioral Management Perspective
	The Quantitative Management Perspective
	Integrating Perspectives for Managers
	Contemporary Management Issues and Challenges
	Summary of Learning Outcomes and Key Points
	Discussion Questions
	Building Effective Decision-Making Skills
	Building Effective Interpersonal Skills
	Skill-Building Personal Assessment
	Management at Work
	You Make the Call: The Lighter Side of Sustainability
	Endnotes
Ch 3: Understanding the Organization's Environment
	Learning Outcomes
	Management in Action: Putting Miscommunication in Context
	The Organization's Environments
	The External Environment
	The Internal Environment
	The Organization's Culture
	The Multicultural Environment
	Organization-Environment Relationships
	Summary of Learning Outcomes and Key Points
	Discussion Questions
	Building Effective Time-Management Skills
	Building Effective Communication Skills
	Skill-Building Personal Assessment
	Management at Work
	You Make the Call: Putting Miscommunication in Context
	Endnotes
Ch 4: Responding to the Ethical and Social Environment
	Learning Outcomes
	Management in Action: Management by Objectionable Behavior
	Individual Ethics in Organizations
	Emerging Ethical Issues in Organizations
	Social Responsibility and Organizations
	The Government and Social Responsibility
	Managing Social Responsibility
	Summary of Learning Outcomes and Key Points
	Discussion Questions
	Building Effective Diagnostic and Decision-Making Skills
	Building Effective Interpersonal Skills
	Skill-Building Personal Assessment
	Management at Work
	You Make the Call: Management by Objectionable Behavior
	Endnotes
Ch 5: Navigating the Global Environment
	Learning Outcomes
	Management in Action: Into Africa
	The Nature of International Business
	The Structure of the Global Economy
	Environmental Challenges of International Management
	Competing in a Global Economy
	Summary of Learning Outcomes and Key Points
	Discussion Questions
	Building Effective Technical Skills
	Building Effective Communication Skills
	Skill-Building Personal Assessment
	Management at Work
	You Make the Call: Into Africa
	Endnotes
Ch 6: Basic Elements of Planning and Decision Making
	Learning Outcomes
	Management in Action: Cruise Control
	Decision Making and the Planning Process
	Organizational Goals
	Organizational Planning
	Tactical Planning
	Operational Planning
	Managing Goal-Setting and Planning Processes
	Summary of Learning Outcomes and Key Points
	Discussion Questions
	Building Effective Decision-Making Skills
	Building Effective Time-Management Skills
	Skill-Building Personal Assessment
	Management at Work
	You Make the Call: Cruise Control
	Endnotes
Ch 7: Managing Strategy and Strategic Planning
	Learning Outcomes
	Management in Action: Stay Hungry
	The Nature of Strategic Management
	Using SWOT Analysis to Formulate Strategy
	Formulating Business-Level Strategies
	Implementing Business-Level Strategies
	Formulating Corporate-Level Strategies
	Implementing Corporate-Level Strategies
	International and Global Strategies
	Summary of Learning Outcomes and Key Points
	Discussion Questions
	Building Effective Decision-Making Skills
	Building Effective Conceptual Skills
	Skill-Building Personal Assessment
	Management at Work
	You Make the Call: Stay Hungry
	Endnotes
Ch 8: Managing Decision Making and Problem Solving
	Learning Outcomes
	Management in Action: Moneyball on Steroids
	The Nature of Decision Making
	Rational Perspectives on Decision Making
	Behavioral Elements in Decision Making
	Group and Team Decision Making in Organizations
	Summary of Learning Outcomes and Key Points
	Discussion Questions
	Building Effective Conceptual Skills
	Building Effective Decision-Making Skills
	Skill-Building Personal Assessment
	Management at Work
	You Make the Call: Moneyball on Steroids
	Endnotes
Ch 9: Managing Start-Ups and New Ventures
	Learning Outcomes
	Management in Action: Leaping to Constructions
	The Meaning of Entrepreneurship
	The Role of Entrepreneurs, Start-Ups and New Ventures in Society
	Strategy for Start-Ups and New Ventures
	Structure of Start-Ups and New Ventures
	The Performance of Start-Ups and New Ventures
	Summary of Learning Outcomes and Key Points
	Discussion Questions
	Building Effective Interpersonal Skills
	Building Effective Conceptual Skills
	Skill-Building Personal Assessment
	Management at Work
	You Make the Call: Leaping to Constructions
	Endnotes
Ch 10: Basic Elements of Organizing
	Learning Outcomes
	Management in Action: Who's the Boss?
	The Elements of Organizing
	Designing Jobs
	Grouping Jobs: Departmentalization
	Establishing Reporting Relationships
	Distributing Authority
	Coordinating Activities
	Differentiating between Positions
	Summary of Learning Outcomes and Key Points
	Discussion Questions
	Building Effective Conceptual Skills
	Building Effective Diagnostic Skills
	Skill-Building Personal Assessment
	Management at Work
	You Make the Call: Who's the Boss?
	Endnotes
Ch 11: Managing Organization Design
	Learning Outcomes
	Management in Action: The First Axiom of New Law
	The Nature of Organization Design
	Universal Perspectives on Organization Design
	Situational Influences on Organization Design
	Strategy and Organization Design
	Basic Forms of Organization Design
	Emerging Issues in Organization Design
	Summary of Learning Outcomes and Key Points
	Discussion Questions
	Building Effective Conceptual Skills
	Building Effective Technical Skills
	Skill-Building Personal Assessment
	Management at Work
	You Make the Call: The First Axiom of New Law
	Endnotes
Ch 12: Managing Organization Change and Innovation
	Learning Outcomes
	Management in Action: Accenturate the Positive
	The Nature of Organization Change
	Managing Change in Organizations
	Areas of Organization Change
	Organization Development
	Organizational Innovation
	Summary of Learning Outcomes and Key Points
	Discussion Questions
	Building Effective Decision-Making Skills
	Building Effective Diagnostic Skills
	Skill-Building Personal Assessment
	Management at Work
	You Make the Call: Accenturate the Positive
	Endnotes
Ch 13: Managing Human Resources in Organizations
	Learning Outcomes
	Management in Action: Elementary, Watson
	The Environmental Context of Human Resource Management
	Attracting Human Resources
	Developing Human Resources
	Maintaining Human Resources
	Managing Labor Relations
	New Challenges in the Changing Workplace
	Summary of Learning Outcomes and Key Points
	Discussion Questions
	Building Effective Decision-Making Skills
	Building Effective Technical Skills
	Skill-Building Personal Assessment
	Management at Work
	You Make the Call: Elementary, Watson
	Endnotes
Ch 14: Basic Elements of Individual Behavior in Organizations
	Learning Outcomes
	Management in Action: Engaging with the Company Garbage
	Understanding Individuals in Organizations
	Personality and Individual Behavior
	Attitudes and Individual Behavior
	Perception and Individual Behavior
	Stress and Individual Behavior
	Creativity in Organizations
	Types of Workplace Behavior
	Summary of Learning Outcomes and Key Points
	Discussion Questions
	Building Effective Interpersonal Skills
	Building Effective Time-Management Skills
	Skill-Building Personal Assessment
	Management at Work
	You Make the Call: Engaging with the Company Garbage
	Endnotes
Ch 15: Managing Employee Motivation and Performance
	Learning Outcomes
	Management in Action: Let the Games Begin
	The Nature of Motivation
	Content Perspectives on Motivation
	Process Perspectives on Motivation
	Reinforcement Perspectives on Motivation
	Popular Motivational Strategies
	Using Reward Systems to Motivate Performance
	Summary of Learning Outcomes and Key Points
	Discussion Questions
	Building Effective Interpersonal Skills
	Building Effective Decision-Making Skills
	Skill-Building Personal Assessment
	Management at Work
	You Make the Call: Let the Games Begin
	Endnotes
Ch 16: Managing Leadership and Influence Processes
	Learning Outcomes
	Management in Action: Leaders of Oil Repute
	The Nature of Leadership
	Generic Approaches to Leadership
	Situational Approaches to Leadership
	Related Approaches to Leadership
	Emerging Approaches to Leadership
	Political Behavior in Organizations
	Summary of Learning Outcomes and Key Points
	Discussion Questions
	Building Effective Interpersonal Skills
	Building Effective Conceptual Skills
	Skill-Building Personal Assessment
	Management at Work
	You Make the Call: Leaders of Oil Repute
	Endnotes
Ch 17: Managing Interpersonal Relations and Communication
	Learning Outcomes
	Management in Action: Buzz Words
	The Interpersonal Nature of Organizations
	Communication and the Manager's Job
	Forms of Communication in Organizations
	Informal Communication in Organizations
	Managing Organizational Communication
	Summary of Learning Outcomes and Key Points
	Discussion Questions
	Building Effective Technical Skills
	Building Effective Interpersonal Skills
	Skill-Building Personal Assessment
	Management at Work
	You Make the Call: Buzz Words
	Endnotes
Ch 18: Managing Work Groups and Teams
	Learning Outcomes
	Management in Action: Promoting the Cause of Diversity
	Groups and Teams in Organizations
	Characteristics of Groups and Teams
	Interpersonal and Intergroup Conflict
	Managing Conflict in Organizations
	Summary of Learning Outcomes and Key Points
	Discussion Questions
	Building Effective Conceptual Skills
	Building Effective Communication Skills
	Skill-Building Personal Assessment
	Management at Work
	You Make the Call: Promoting the Cause of Diversity
	Endnotes
Ch 19: Basic Elements of Control
	Learning Outcomes
	Management in Action: Metric Tons and Nonfinancial Metrics
	The Nature of Control
	Operations Control
	Financial Control
	Structural Control
	Strategic Control
	Managing Control in Organizations
	Summary of Learning Outcomes and Key Points
	Discussion Questions
	Building Effective Time-Management Skills
	Building Effective Technical Skills
	Skill-Building Personal Assessment
	Management at Work
	You Make the Call: Metric Tons and Nonfinancial Metrics
	Endnotes
Ch 20: Managing Operations, Quality, and Productivity
	Learning Outcomes
	Management in Action: What to Do When Workers Wonder What Happens Next
	The Nature of Operations Management
	Designing Operations Systems
	Organizational Technologies
	Implementing Operations Systems through Supply Chain Management
	Managing Total Quality
	Managing Productivity
	Summary of Learning Outcomes and Key Points
	Discussion Questions
	Building Effective Communication Skills
	Building Effective Diagnostic Skills
	Skill-Building Personal Assessment
	Management at Work
	You Make the Call: What to Do When Workers Wonder What Happens Next
	Endnotes
Name Index
Organization and Product Index
Subject Index