Management, 4th Canadian Edition

Cover......Page 1
Title Page......Page 3
Copyright......Page 4
About the Authors......Page 5
Preface......Page 7
Acknowledgements......Page 10
Brief Contents......Page 11
Contents......Page 12
1 Management Today......Page 17
1.1 Working Today......Page 18
1.2 Organizations......Page 23
1.3 Managers......Page 25
1.4 The Management Process......Page 28
1.5 Learning How to Manage......Page 30
Summary......Page 32
Chapter Glossary......Page 33
Self-Test 1......Page 34
Reflect on the Self-Assessment......Page 36
Collaborate on the Team Activity......Page 37
Analyze the Case Study......Page 38
2 Management Learning Past to Present......Page 39
2.1 Classical Management Approaches......Page 40
2.2 Behavioural Management Approaches......Page 43
2.3 Modern Management Foundations......Page 47
Summary......Page 51
Self-Test 2......Page 52
Contribute to the Class Exercise......Page 54
Analyze the Case Study......Page 55
3 Ethics and Social Responsibility......Page 56
3.1 Ethics......Page 58
3.2 Ethics in the Workplace......Page 60
3.3 Maintaining High Ethical Standards......Page 64
3.4 Social Responsibility......Page 66
Summary......Page 71
Chapter Glossary......Page 72
Self-Test 3......Page 73
Evaluate Career Situations......Page 74
Contribute to the Class Exercise......Page 75
Analyze the Case Study......Page 76
4 Environment, Innovation, and Sustainability......Page 77
4.1 The External Environment......Page 79
4.2 Environment and Value Creation......Page 82
4.3 Environment and Innovation......Page 83
4.4 Environment and Sustainability......Page 87
Summary......Page 89
Self-Test 4......Page 90
Reflect on the Self-Assessment......Page 92
Analyze the Case Study......Page 93
5 Global Management and Cultural Diversity......Page 94
5.1 Management and Globalization......Page 96
5.2 Global Businesses......Page 103
5.3 Cultures and Global Diversity......Page 106
5.4 Global Management Learning......Page 109
Summary......Page 110
Chapter Glossary......Page 111
Self-Test 5......Page 112
Contribute to the Class Exercise......Page 114
Analyze the Case Study......Page 115
6 Entrepreneurship and New Ventures......Page 116
6.1 The Nature of Entrepreneurship......Page 118
6.2 Entrepreneurship and Small Business......Page 123
6.3 New Venture Creation......Page 125
Chapter Glossary......Page 130
Self-Test 6......Page 131
Evaluate Career Situations......Page 132
Reflect on the Self-Assessment......Page 133
Analyze the Case Study......Page 134
7 Information and Decision-Making......Page 135
7.1 Information, Technology, and Management......Page 137
7.2 Problem Solving and Managerial Decisions......Page 139
7.3 The Decision-Making Process......Page 143
7.4 Decision-Making Pitfalls and Creativity......Page 147
Summary......Page 151
Chapter Glossary......Page 152
Self-Test 7......Page 153
Reflect on the Self-Assessment......Page 154
Contribute to the Class Exercise......Page 155
Analyze the Case Study......Page 156
8 Planning Processes and Techniques......Page 157
8.1 Why and How Managers Plan......Page 159
8.2 Types of Plans Used by Managers......Page 162
8.3 Planning Tools and Techniques......Page 165
8.4 Implementing Plans to Achieve Results......Page 167
Summary......Page 170
Chapter Glossary......Page 171
Self-Test 8......Page 172
Reflect on the Self-Assessment......Page 173
Analyze the Case Study......Page 174
9 Control Processes and Systems......Page 175
9.1 Why and How Managers Control......Page 177
9.2 The Control Process......Page 181
9.3 Control Tools and Techniques......Page 184
Chapter Glossary......Page 187
Self-Test 9......Page 188
Evaluate Career Situations......Page 189
Contribute to the Class Exercise......Page 190
Analyze the Case Study......Page 191
10 Strategy and Strategic Management......Page 192
10.1 Strategic Management......Page 194
10.2 Essentials of Strategic Analysis......Page 197
10.3 Corporate-Level Strategy Formulation......Page 200
10.4 Business-Level Strategy Formulation......Page 204
10.5 Strategy Implementation......Page 207
Summary......Page 209
Self-Test 10......Page 210
Reflect on the Self-Assessment......Page 212
Manage a Critical Incident......Page 213
Analyze the Case Study......Page 214
11 Organization Structures and Design......Page 215
11.1 Organizing as a Management Function......Page 217
11.2 Traditional Organization Structures......Page 219
11.3 Horizontal Organization Structures......Page 223
11.4 Organizational Designs......Page 227
Chapter Glossary......Page 231
Self-Test 11......Page 232
Contribute to the Class Exercise......Page 234
Analyze the Case Study......Page 235
12 Organization Culture and Change......Page 236
12.1 Organizational Cultures......Page 238
12.2 Multicultural Organizations and Diversity......Page 242
12.3 Organizational Change......Page 246
Chapter Glossary......Page 252
Self-Test 12......Page 253
Evaluate Career Situations......Page 254
Contribute to the Class Exercise......Page 255
Analyze the Case Study......Page 256
13 Strategic Human Resource Management......Page 257
13.1 Human Resource Management......Page 259
13.2 Attracting a Quality Workforce......Page 262
13.3 Developing a Quality Workforce......Page 267
13.4 Maintaining a Quality Workforce......Page 269
Chapter Glossary......Page 273
Self-Test 13......Page 275
Evaluate Career Situations......Page 276
Manage a Critical Incident......Page 277
Analyze the Case Study......Page 278
14 Leading and Leadership Development......Page 279
14.1 The Nature of Leadership......Page 281
14.2 Leadership Traits and Behaviours......Page 284
14.3 Contingency Approaches to Leadership......Page 286
14.4 Personal Leadership Development......Page 290
Summary......Page 293
Chapter Glossary......Page 294
Self-Test 14......Page 295
Evaluate Career Situations......Page 296
Contribute to the Class Exercise......Page 297
Analyze the Case Study......Page 298
15 Individual Behaviour......Page 299
15.1 Perception......Page 301
15.2 Personality......Page 304
15.3 Attitudes......Page 307
15.4 Emotions, Moods, and Stress......Page 311
Chapter Glossary......Page 314
Self-Test 15......Page 315
Reflect on the Self-Assessment......Page 317
Manage a Critical Incident......Page 318
Analyze the Case Study......Page 319
16 Motivation Theory and Practice......Page 320
16.1 Individual Needs and Motivation......Page 322
16.2 Process Theories of Motivation......Page 325
16.3 Reinforcement Theory......Page 330
16.4 Motivation and Job Design......Page 332
Summary......Page 335
Chapter Glossary......Page 336
Self-Test 16......Page 337
Evaluate Career Situations......Page 338
Manage a Critical Incident......Page 339
Analyze the Case Study......Page 340
17 Teams and Teamwork......Page 341
17.1 Teams in Organizations......Page 343
17.2 Trends in the Use of Teams......Page 345
17.3 How Teams Work......Page 348
17.4 Decision-Making in Teams......Page 355
Summary......Page 357
Self-Test 17......Page 358
Reflect on the Self-Assessment......Page 360
Manage a Critical Incident......Page 361
Analyze the Case Study......Page 362
18 Communication and Collaboration......Page 363
18.1 The Communication Process......Page 365
18.2 Improving Collaboration through Communication......Page 369
18.3 Managing Conflict......Page 372
18.4 Managing Negotiation......Page 375
Summary......Page 378
Chapter Glossary......Page 379
Self-Test 18......Page 380
Evaluate Career Situations......Page 381
Contribute to the Class Exercise......Page 382
Analyze the Case Study......Page 383
APPENDIX A Operations and Services Management......Page 385
CASE STUDIES Management Cases for Critical Thinking......Page 399
SELF-TEST ANSWERS......Page 423
ENDNOTES......Page 431
ORGANIZATION INDEX......Page 463
NAME INDEX......Page 467
SUBJECT INDEX......Page 470
EULA......Page 481