Mall management

Title
Foreword
Preface
Acknowledgements
1. INTRODUCTION TO RETAILING AND SHOPPING MALLS
	Introduction
	Emergence of Organized Retail in India
	Organized vs Unorganized Retail
	Evolution of Shopping Malls
	Malls Move Out of Indian Metros
	Mall Management
	Factors Stimulating Growth of Shopping Malls in India
	Challenges of Mall Development in India
	High Rental Charges
	Summary
	Review Ques tions
	Practice Exercises
	Suggested Readings
	Case: India's first modern mall
2. CONCEPT OF SHOPPING MALL
	Introduction
	Definition of Shopping Mall-Different Perspectives
	Shopping Centre Vs Mall: The Paradox
	Comparison of Indian and Western Shopping Malls
	Significance of Shopping Malls
	Types of Shopping Malls
	Emerging Trends
	Summary
	Review Questions
	Practice Exercises
	Suggested Readings
	Case: The mall and the community
3. MALL DEVELOPMENT PROCESS
	Introduction
	Planning and Design Decisions
	Site for the Shopping Mall
	Mall Design Process
	Summary 57· Review Questions
	Practice Exercises
	Suggested Readings
	Case 1: What makes a mall successful?
	Case 2: Square peg in a round hole
4. FINANCING AND REVENUE MODEL FOR SHOPPING MALLS
	Introduction
	Capital Sources for Malls
	Sources of Revenue
	Strategic Decisions in Mall Financing
	Summary
	Review Questions
	Practice Exercises
	Suggested Readings
	Case: Multiple owner can't manage malls
5. TENANT MIX
	Introduction
	Zoning
	Concept of Tenant Mix
	Important Terms Related to the Tenant-mix
	Five Attributes of the Tenant-mix
	Benfits of Tenant-mix
	Types of Retail Tenants
	Tenant Categorization on the Basis of Lease Contract
	Tenant-mix Decisions
	Tenant Mix Modification to Flow with Times
	Modes of Tenant-mix Improvement
	Anchor Tenants
	Temporary Tenants
	Ancillary Uses of Mall Space
	Future Direction of Tenant Mix Management
	Summary
	Review Questions
	Practice Exercises
	Suggested Readings
	Case: Retailer developer partnership: A way forward
6. LEASING ADMINISTRATION
	Introduction
	Important Terms Related to Leasing
	Types of Lease
	Major Provisions of A Lease Agreement
	Significant Clauses and Exigencies Concerning Lease Agreement
	Rent Changes in Leasing Agreement
	Leasing Process
	Documentation Used for Interaction with Prospective Tenants
	Best Leasing Practices
	Lease Preparation
	Leasing Administration
	Expiry and Termination of Lease
	Summary
	Review Questions
	Practice Exercises
	Suggested Readings
	Case: Retailer's down shutters
7. MARKETING AND PROMOTION ACTIVITIES FOR SHOPPING MALLS
	Introduction
	Classification of Marketing Activities in Shopping Malls
	Marketing and Promotion during Planning and Construction Phase
	Targeting Retail Tenants
	Targeting Customers
	Marketing and Promotion during Launch and Operations Phase
	Mall Promotion Calendar
	From Marketing to Relationship
	Summary
	Review Questions
	Practice Exercises
	Suggested Readings
	Case: Summer carnival at Oberoi mall, Mumbai
8. FACILITIES MANAGEMENT IN MALL OPERATIONS
	Introduction
	Facilities Offered in a Mall
	Summary
	Review Questions
	Practice Exercises
	Suggested Readings
	Case: Accidental deaths in shopping malls
9. REGULATORY FRAMEWORK FOR SHOPPING MALLS
	Introduction
	Shops and Establishments Act
	Environmental Regulations for Shopping Malls
	Insurance for Shopping Malls
	Labour Laws Concerning Shopping Malls
	Summary
	Review Qtlestions
	Practice Exercises
	Suggested Readings
	Case 1: Disputes over right to inspect the mall
	Case 2: Demolition of mall built on enchroaclzed land
10. HANDLING ANCHOR TENANTS
	Introduction
	Definition of Anchor Store
	Popular Anchor Tenants in the Indian Malls
	Summary
	Review Questions 221. Practice Exercises
	Suggested Readings
	Case: Food court emerging as anchors
11. FUTURE OF SHOPPING MALLS
	Introduction
	Comparison of Mall Development in the US and India
	Challenges before Indian Shopping Malls
	Life Cycle Stages of Shopping Malls
	Summary
	Review Questions
	Practice Exercises
	Suggested Readings
	Case: Has the decline set in for the Indian malls?
GLOSSARY
INDEX