macOS Support Essentials 10.12

Lesson 1: Install macOS Sierra Reference 1.1About macOS Sierra Reference 1.2Select an Installation Method Reference 1.3Prepare to Upgrade a Previous System Reference 1.4Prepare the System Disk Reference 1.5Upgrade and Install macOS Reference 1.6Troubleshoot Installation Issues  Exercise 1.1Prepare a Mac for Upgrade Exercise 1.2Upgrade to macOS Sierra Exercise 1.3Erase a Mac System and Install macOS Sierra Exercise 1.4Verify System Installation Lesson 2 Set Up and Configure macOS Reference 2.1Configure a New System Reference 2.2Manage System Settings  Reference 2.3Inspect System Information  Exercise 2.1Configure a New macOS System for Exercises Exercise 2.2Configure an Existing macOS System for Exercises Exercise 2.3Examine System Preferences Exercise 2.4Download the Student Materials in a Classroom Exercise 2.5Download the Student Materials Independently Exercise 2.6Install a Configuration Profile Exercise 2.7Examine System Information Lesson 3 Use macOS Recovery Reference 3.1Start Up From macOS Recovery Reference 3.2About macOS Recovery Utilities Reference 3.3Create a macOS Recovery Disk Exercise 3.1Use macOS Recovery Exercise 3.2Create a macOS Install Disk Lesson 4 Update macOS  Exercise 4.1Manually Install Software Updates in a Classroom Exercise 4.2Manually Install Software Updates Independently Exercise 4.3Use Automatic Software Update Reference 4.1About Automatic Software Updates Reference 4.2Manually Install Updates Reference 4.3Examine Installation History Lesson 5 Manage User Accounts Reference 5.1About User Accounts Reference 5.2Configure User Accounts Reference 5.3Restrict Local User Access Reference 5.4Configure Login and Fast User Switching Exercise 5.1Create a Standard User Account Exercise 5.2Create a Managed User Account Lesson 6 Manage User Home Folders Reference 6.1About User Home Folders Reference 6.2Delete User Accounts Reference 6.3Migrate and Restore Home Folders Exercise 6.1Restore a Deleted User Account Lesson 7 Manage Security and Privacy Reference 7.1About Password Security Reference 7.2Manage Secrets in Keychain Reference 7.3Use iCloud Keychain Reference 7.4Manage System Security Reference 7.5Manage User Privacy Exercise 7.1Manage Keychains Lesson 8 Manage Password Changes Reference 8.1Change Known Passwords Reference 8.2Reset Lost Passwords Reference 8.3Reset User Keychains Reference 8.4Secure System Startup Exercise 8.1Reset Account Passwords in macOS Recovery Exercise 8.2Reset Account Passwords Exercise 8.3Create a New Keychain Exercise 8.4Use a Firmware Password File Systems and Storage (Section) Lesson 9 Manage File Systems and Storage  Reference 9.1About File Systems  Reference 9.2Mount, Unmount, and Eject Disks Reference 9.3Inspect File-System Components Reference 9.4Manage File Systems Reference 9.5Troubleshoot File Systems Exercise 9.1Repartition a Disk Dynamically Exercise 9.2Erase a Disk Exercise 9.3Repair Partitions and Volumes in Target Disk Mode Exercise 9.4Repair Partitions and Volumes in Recovery Mode Lesson 10 Manage FileVault Reference 10.1About FileVault Reference 10.2Enable FileVault Reference 10.3Use FileVault Recovery Exercise 10.1Turn On FileVault Exercise 10.2Restart a FileVault-Protected System Exercise 10.3Use a FileVault Recovery Key Exercise 10.4Turn Off FileVault Lesson 11 Manage Permissions and Sharing Reference 11.1About File-System Permissions Reference 11.2Examine Permissions for Sharing Reference 11.3Manage Permissions Exercise 11.1Create Items with Default Permissions Exercise 11.2Test Permissions Changes Lesson 12 Use Hidden Items, Shortcuts, and File Archives Reference 12.1Examine Hidden Items Reference 12.2Examine Bundles and Packages Reference 12.3Use File-System Shortcuts Reference 12.4Use File Archives Exercise 12.1Navigate Hidden Items Lesson 13 Manage System Resources Reference 13.1About macOS File Resources Reference 13.2About System Integrity Protection Reference 13.3Manage Font Resources Exercise 13.1Manage Font Resources Lesson 14 Use Metadata, Spotlight, and Siri Exercise Reference 14.1About File System Metadata Reference 14.2Search With Spotlight and Siri Exercise 14.1Examine File Metadata Lesson 15 Manage Time Machine Reference 15.1About Time Machine Reference 15.2Configure Time Machine Reference 15.3Restore from Time Machine Exercise 15.1Configure Time Machine Exercise 15.2Restore Using Time Machine Applications and Processes    Lesson 16 Install Applications Reference 16.1Use the Mac App Store Reference 16.2About Process Environments Reference 16.3About Application Security Reference 16.4Use Traditional Installation Methods Reference 16.5Remove Installed Software Exercise 16.1Use the Mac App Store Exercise 16.2Use an Installer Package Exercise 16.3Use a Drag-and-Drop Install Exercise 16.4Remove Applications Lesson 17  Manage DocumentsExercise 17.1Use Alternate Applications Exercise 17.2Use Auto Save and Versions Exercise 17.3Manage Document Locking Exercise 17.4Store Documents in iCloud Lesson 18 Manage and Troubleshoot Applications Reference 18.1About Applications and Processes Reference 18.2Manage Application Extensions Reference 18.3Monitor Applications and Processes Reference 18.4Troubleshoot Applications Exercise 18.1Force Applications to Quit Exercise 18.3Examine Application Diagnostics  Lesson 19 Manage Basic Network SettingsReference 19.1About Network Terminology Reference 19.2About Network Activity Reference 19.3Configure Basic Network Settings Exercise 19.1Connect to a Wi-Fi Network Exercise 19.2Monitor Network Connectivity  Lesson 20 Manage Advanced Network Settings Reference 20.1Manage Network Locations Reference 20.2About Network Interfaces and Protocols Reference 20.3Manage Network Services Reference 20.4Configure VPN Settings Reference 20.5Configure Advanced Network Settings Exercise 20.1Configure Network Locations Exercise 20.2Configure Network Service Order Exercise 20.3Configure VPN Settings Exercise 20.4Advanced Wi-Fi Configuration  Lesson 21 Troubleshoot Network Issues Reference 21.1Troubleshoot General Network Issues Reference 21.2Troubleshoot Using Network Utility Exercise 21.1Troubleshoot Network Connectivity Exercise 22.1Configure a Network Service Account  Lesson 22 Manage Network Services Reference 22.1About Network Services Reference 22.2Configure Network Service Applications Reference 22.3Connect to File-Sharing Services Reference 22.5Troubleshoot Network Services Exercise 22.2Use File-Sharing Services Exercise 22.3Troubleshoot Network Services  Lesson 23 Manage Host Sharing and Personal Firewall Reference 23.1Enable Host-Sharing Services Reference 23.2Control Remote Computers Reference 23.3Share Files via AirDrop Reference 23.4Manage the Personal Firewall Reference 23.5Troubleshoot Shared Services Exercise 23.1Use Host-Sharing Services Exercise 23.2Configure the Personal Firewall  Lesson 24 Troubleshoot Peripherals Reference 24.1About Peripheral Technologies Reference 24.2Manage Bluetooth Devices Reference 24.3Troubleshoot Peripheral Issues Exercise 24.1Examine Peripherals via System Information   Lesson 25 Manage Printers and ScannersReference 25.1About Printing in macOS Reference 25.2Configure Printers and Scanners Reference 25.3Manage Print Jobs Reference 25.4Troubleshoot Printing Issues Exercise 25.1Configure Printing Exercise 25.2Manage Printing  Exercise 25.3Troubleshoot the Printing System Lesson 26 Troubleshoot Startup and System Issues Reference 26.1Understand System Initialization Reference 26.2About User Sessions Reference 26.3About Sleep Modes, Logout, and Shutdown Reference 26.4Use Startup Shortcuts Reference 26.5Troubleshoot System Initialization Reference 26.6Troubleshoot User Sessions Exercise 26.1Examine System Startup Exercise 26.2Use Single-User Mode