Logistics & Supply Chain Management: creating value-adding networks

Cover......Page 1
Logistics and Supply Chain Management......Page 2
Contents......Page 8
Preface......Page 10
Logistics, the supply chain and competitive strategy......Page 12
Supply chain management is a wider concept than logistics......Page 15
Competitive advantage......Page 17
The supply chain becomes the value chain......Page 24
The mission of logistics management......Page 26
The supply chain and competitive performance......Page 28
The changing competitive environment......Page 39
Logistics and customer value......Page 54
The marketing and logistics interface......Page 56
Delivering customer value......Page 57
What is customer service?......Page 59
The impact of out-of-stock......Page 61
Customer service and customer retention......Page 64
Market-driven supply chains......Page 67
Defining customer service objectives......Page 76
Setting customer service priorities......Page 80
Setting service standards......Page 85
Measuring logistics costs and performance......Page 92
Logistics and the bottom line......Page 94
Logistics and shareholder value......Page 99
Logistics cost analysis......Page 106
The concept of total cost analysis......Page 107
Principles of logistics costing......Page 110
Customer profitability analysis......Page 114
Direct product profitability......Page 120
Cost drivers and activity-based costing......Page 122
Creating the responsive supply chain......Page 126
Product ‘push’ versus demand ‘pull’......Page 134
The Japanese philosophy......Page 140
The foundations of agility......Page 141
A routemap to responsiveness......Page 148
Strategic lead-time management......Page 154
Time-based competition......Page 156
The concept of lead time......Page 161
Logistics pipeline management......Page 165
The lead-time gap......Page 171
The synchronous supply chain......Page 186
The extended enterprise and the virtual supply chain......Page 189
The role of information in the virtual supply chain......Page 191
Implications for logistics......Page 194
‘Quick response’ logistics......Page 201
Production strategies for quick response......Page 204
Logistics systems dynamics......Page 206
Collaboration in the supply chain......Page 210
Vendor Managed Inventory......Page 214
Managing the global pipeline......Page 216
The trend towards globalization in the supply chain......Page 220
Gaining visibility in the global pipeline......Page 228
Organizing for global logistics......Page 233
Thinking global, acting local......Page 236
Managing risk in the supply chain......Page 242
Why are supply chains more vulnerable?......Page 245
Understanding the supply chain risk profile......Page 248
Managing supply chain risk......Page 253
Achieving supply chain resilience......Page 265
Overcoming the barriers to supply chain integration......Page 270
Creating the logistics vision......Page 272
The problems with conventional organizations......Page 273
Developing the logistics organization......Page 278
Logistics as the vehicle for change......Page 285
Benchmarking......Page 286
Entering the era of network competition......Page 292
The new organizational paradigm......Page 294
Managing the supply chain as a network......Page 297
The supply chain of the future......Page 298
Seven major business transformations......Page 299
The implications for tomorrow’s logistics managers......Page 302
Supply chain orchestration......Page 303
From 3PL to 4PL™......Page 306
The last word......Page 308
Index......Page 310