Logistics and Supply Chain Management

Front Cover
Half Title
Title Page
Copyright Page
Contents
About the author
Preface
Publisher's acknowledgements
1 Logistics, the supply chain and competitive strategy
	Supply chain management is a wider concept than logistics
	Competitive advantage
	The supply chain becomes the value chain
	The mission of logistics management
	The supply chain and competitive performance
	The changing competitive environment
2 Delivering customer value
	The marketing and logistics interface
	Delivering customer value
	What is customer service?
	The impact of out-of-stock
	Customer service and customer retention
	Market-driven supply chains
	Defining customer service objectives
	Setting customer service priorities
	Setting service standards
3 Going to market
	Distribution channels are value delivery systems
	One size doesn't fit all
	Innovation in the distribution channel
	The omni-channel revolution
	The personalised supply chain
4 The financial impact of logistics
	Logistics and the bottom line
	Logistics and the balance sheet
	Logistics and shareholder value
	Logistics cost analysis
	The concept of total cost analysis
	Understanding the cost-to-serve
	Customer profitability analysis
	Direct product profitability
	Cost drivers and activity-based costing
5 Matching supply and demand
	The lead-time gap
	Improving visibility of demand
	The decoupling point
	The supply chain fulcrum
	Forecast for capacity, execute against demand
	Demand management and planning
	Collaborative planning, forecasting and replenishment
6 Creating the responsive supply chain
	Using the volume/variability matrix
	Product 'push' versus demand 'pull'
	The Japanese philosophy
	The agile supply chain
	The foundations of agility
	A routemap to responsiveness
7 Strategic lead-time management
	Time-based competition
	The concept of lead-time
	Logistics pipeline management
	Reducing logistics lead-time
8 The synchronous supply chain
	The extended enterprise and the virtual supply chain
	The role of information in the virtual supply chain
	Laying the foundations for synchronisation
	'Quick response' logistics
	Production strategies for QR
	Logistics systems dynamics
9 Developing and managing the supply network
	The transition from purchasing to strategic sourcing
	Segmenting the supply base
	Category management
	Agile procurement in an uncertain world
10 Complexity and the supply chain
	The sources of supply chain complexity
	The cost of complexity
	Product design and supply chain complexity
	Mastering complexity
11 Managing the global pipeline
	The globalisation of supply chains
	Gaining visibility in the global pipeline
	Financing global supply chains
	Organising for global logistics
	Thinking global, acting local
	Globalisation: the next phase
12 The digital supply chain
	Supply chain 4.0
	Big data and analytics
	Artificial intelligence and machine learning
	The Internet of Things
	Robotics and automation
	Blockchains and smart contracts
	Control towers and digital twins
	The road to digital transformation
13 Service logistics
	What is a service?
	Buying performance
	The service dominant logic
	The trend to 'servitisation'
	Implications of servitisation for logistics
	The critical role of capacity
	Service supply chain processes
	Managing the service supply chain
14 Managing risk in the supply chain
	Why are supply chains more vulnerable?
	Understanding the supply chain risk profile
	Managing supply chain risk
	Achieving supply chain resilience
15 The era of network competition
	The new organisational paradigm
	Collaboration and trust in the supply chain
	Reducing costs through collaborative working
	'Co-opetition' - co-operating with competitors
	Managing the supply chain as a network
	Supply chain orchestration
	From 3PL to 4PL
	The last word
16 Overcoming the barriers to supply chain integration
	Creating the logistics vision
	The problems with conventional organisations
	Developing the logistics organisation
	Logistics as a vehicle for change
	Benchmarking
17 Creating a sustainable supply chain
	The triple bottom line
	Greenhouse gases and the supply chain
	Reducing the transport-intensity of supply chains
	Beyond the carbon footprint
	Reduce, re-use, re-cycle
	The impact of congestion
18 The supply chain of the future
	Emerging mega-trends
	Shifting centres of gravity
	Supply chain governance and compliance
	The need for adaptability
	Seeking structural flexibility
	The road ahead
	Waste in the supply chain
	The New Industrial Revolution
	Seven major business transformations
	The implications for tomorrow's logistics managers
Index
Back cover