Learning ServiceNow : administration and development on the Now platform, for powerful IT automation

Cover
Title
Copyright and Credits
Packt Upshell
Contrubutors
Table of Contents
Preface
Chapter 1: The Interface
	Versions
	Frames
		Banner frame
			System settings
			Help
			Connect chat conversations
			Global text search
			Profile
		The application navigator
		Filter text box
		Favorites
		History
	Important application menus and modules
	Content frame
	UI settings and personalization
	Summary
Chapter 2: Lists and Forms
	List v2 versus List v3
	Lists and tables
		Creating a custom table
			Creating an update set
			Creating the table
			Adding a field
		List view
		Condition builder
			Building a filter
			Dot-walking
	Forms
		Form designer
		Form layout
		Related lists
	Summary
Chapter 3: UI Customization
	UI15 versus UI16
		Switching between UI15 and UI16
	Branding your instance
	Custom themes
	UI-impacting system properties
	Configuring service portal UI
	Creating a custom homepage
	Styling pages and widgets
	Setting up the War Room page
	Styling the CMS
	Summary
Chapter 4: Understanding Data and Relationships
	One-to-many relationships in ServiceNow
	Many-to-many relationships in ServiceNow
		Creating a M2M table
		Other M2M relationships
	Enforcing one-to-one relationships
	Defining custom relationships
	Database table inheritance
	Summary
Chapter 5: Tasks and Workflows
	Important task fields
		Active
		Additional comments and work notes
			Assigned to and Assignment group
			Created, Created by, Updated, and Updated by
			Description and short description
			Number
			State
	Journals and the activity formatter
	Extending the task table
	Workflows
		Important workflow activities
			User and group approval
			Approval coordinator
			If
			Switch
			Wait for Condition
			Create Task and Catalog Task
			Branch and Join
			Return value
			Run Script
			Set Values
		Pausing workflows
		Workflow Stages
			Demo
	SLAs
	Approvals
	Assignment
	Creating Task fields
	Summary
Chapter 6: UI and Data Policies
	UI policies
		Catalog UI policies
	Reverse if false
	Scripting in UI policies
	UI Policy Order
		Demo
	Data policies
		Demo
	Converting between data and UI policies
		Demo
	Data policies versus ACLs
	Summary
Chapter 7: User Administration 
and Security
	What is a user?
	Groups and roles
		Impersonating users for testing
	Emails and notifications
		Demo
		Notification devices
	User preferences
		Default preferences
		Preferences in update sets
		Scripting user preferences
	ACLs – security rules
		ACL process order
		High security plugin
	Summary
Chapter 8
: Introduction to Scripting
	To script, or not to script?
	Client-side versus server-side APIs
		Client-side APIs
		Server-side APIs
	Where scripting is supported
		Access controls
		Business rules
		Client scripts and catalog client scripts
		Condition builder (and the URL)
		Default value
		Script includes
		UI actions
		UI policies and catalog UI policies
		UI scripts
		Workflow activities
	Integrated development environment
		Script tree
		Script auto-completion
		Script editor macros
			Documentation macro
			For-loop macro
			GlideRecord macros
			Demo
	Summary
Chapter 9: The Server-Side Glide API
	The structure of an API class
	Server-side APIs
	GlideRecord
		Initialize
			Example usage
		addQuery()
			Available query operators
			Example usage
		addActiveQuery()
		addNullQuery() and addNotNullQuery()
			Example usage
		canRead(), canWrite(), canCreate(), and canDelete()
			Example usage
		deleteRecord() and deleteMultiple()
			Example usage
		get()
			Example usage
		getDisplayValue()
			Example usage
		getValue() and getUniqueValue()
			Example usage
		hasNext()
			Example usage
		initialize() and insert()
			Example usage
		next()
			Example usage
		orderBy() and orderByDesc()
			Example usage
		query()
			Example usage
		setAbortAction()
			Example usage
		setLimit()
			Example usage
		setValue()
			Example usage
		setWorkflow()
			Example usage
		update() and updateMultiple()
			Example usage
	GlideElement
		changes(), changesFrom() and changesTo()
			Example usage
		getDisplayValue()
			Example usage
		getED()
			Example usage
		getReferenceTable() and getRefRecord()
			Example usage
		nil()
			Example usage
		toString()
			Example usage
	GlideDateTime
		Adding or removing time
			Example usage
		getDayOfMonth() and getDayOfWeek()
			Example usage
	GlideSession
		getClientData() and putClientData()
			Example usage
	GlideSystem
		addErrorMessage() and addInfoMessage()
			Example usage
		debug()
			Example usage
		eventQueue()
			Example usage
		getProperty()
			Example usage
		getUser()
			Example usage
		getUserID()
			Example usage
		hasRole()
			Example usage
	GlideUser
		getPreference() and savePreference()
			Example usage
		hasRole()
			Example usage
		isMemberOf()
			Example usage
	Summary
Chapter 10: The Client-Side Glide API
	Client-side APIs
	GlideAjax
	GlideForm (g_form)
		Setting/clearing messages on the form and fields
		Dealing with drop-down list fields
		Getting and setting values on the form
		Controlling field visibility
		Setting fields mandatory and read-only
		Submitting a client-side form
		Disabling checking for mandatory fields
	GlideUser (g_user)
		Getting user details
		Checking user permissions
		Getting client data
	GlideRecord
		Querying for one or more records
		Deleting a record asynchronously
	Summary
Chapter 11: Server-Side Scripting
	Dot-walking and GlideElement
	Script includes
		Server-side GlideAjax
	Business rules
		After business rules
		Asynchronous business rules
			Display business rules and g_scratchpad
	Default versus calculated field values
		Default values
		Calculated values
	Summary
Chapter 12: Client-Side Scripting
	Client scripts
		Client script types
			onLoad
			onChange
			onSubmit
			onCellEdit
	Security
	Compatibility
	Build for performance
		Reference fields
		GlideAjax and asynchronous GlideRecord
		g_scratchpad
	UI scripts
		Running only necessary scripts
	Scripts from the server
	Summary
Chapter 13: Service Portal Scripting
	Setting up appointments
	URLs in the service portal
	Creating the meeting widget
	Aesthetic changes
	Option schema
	Troubleshooting widgets
	Summary
Chapter 14: Debugging
	Logging
	Client-side debugging
		Debugging field visibility
	Server-side debugging
		Reference versus value
		Debugging security
	JavaScript debugger
		Debugger interface
		Breakpoints
	General debugging
	Summary
Chapter 15: Pro Tips
	Admin pro tips
		List personalization
		Update set selector
		Reference field background color
		List v3 rendering
		List, form, and new window shortcuts
		Adding the ServiceNow frame by URL
		Impersonation simplification
		Derived field risks
		Finding derived fields and other field data
		Dictionary overrides
	Scripting pro tips
		Avoiding nested loops
		Limit logging
			Always use getters and setters
	What the pros wish they knew
		Field case
		Generating encoded query strings
		How to modify OOB scripts
		Other technical best practices
	Summary
Index