Learn Human-Computer Interaction: Solve human problems and focus on rapid prototyping and validating solutions through user testing

Cover
Title Page
Copyright and Credits
Dedication
Contributors
About Packt
Table of Contents
Preface
Section 1 - Learn Human-Computer Interaction
Chapter 1: Introducing HCI and UX Design
	Prologue
		HCI challenges
	Introducing HCI and UX design
		Challenge 1 – Capturing conceptual relationships – binary and beyond
		Following the leader – HCI pioneers
		Operating in the HCI sandbox
	Why HCI?
		Documenting HCI jargon
		Challenge 2 – Highlighting and collecting all HCI jargon
	Exploring HCI jargon and their acronyms
	Exploring the history of computers
		Very early history – the 17th century
		Early history – the 17th to 19th centuries
		Recent history – the 20th century
		The 21st century – the internet, smartphones, cloud computing, and IoT
	Evolving from T-person into a π person
		Hermeneutic loops
	The author\'s perspective
		HCI is a vocation 
		Challenge 3 – What do you know about a lawnmower?
	The HCI professions
		Challenge 4 – Self-guided questions
	Summary
Chapter 2: Human-Centered Design Principles
	Understanding the HCI ethos
		Challenge 5 – Questions refresher
		The heart of HCI technology
			Usability factor
			Accessibility factor
			Time-on-task factor 
		The holy trinity (mirepoix) of HCI
		Some HCI professions
		Challenge 6 – Profession of interest
		Challenge 7 – Software naming and shaming
		Challenge 8 – Human needs identification table
		Case 1 – the crosswalk
		Challenge 9 – Observing humans and technology
		How software shapes its users 
	How HCI is standing on the shoulders of giants
		HCI principles are rooted in humans, technology, culture, and data
		User research – gathering data on humans
	Iterative solutions and agile development
	Summary
Chapter 3: Interface Design Values
	Solving a problem with computer software 
		Positive software example – the alarm
		Negative software example – text messaging
	Using computer software to build software
		Text editors
		Challenge 10 – Technology coding challenge
	Human-centered software origins
	Design and development tools
		HCI design roles
		Code, roles, and tools
	Coding – markup syntax and object-oriented syntax
		Hypertext markup language
		Cascading style sheets
		Object-oriented programming
	Continually better software
	Summary
Section 2 - How to Build Human-Centered Software
Chapter 4: Human-Centered Thinking
	Understanding the HCI designer\'s role
		Challenge 11 – User research – a design mindmap
		Challenge 12 – Product and software inspiration
		Challenge 13 – First computer experience
		The long tail of software design
		The short tail of software design
	Considering the developer\'s role in software design
		Challenge 14 – A 2x2 matrix – your code experience
	Using agile development cycles
		The waterfall design and development process
		Design thinking, agile design, and the development process
		Agile design cycle
		Design thinking and the agile development process
	Executing prototypes first as a design ethos
		Paper prototypes
		Challenge 15 – Sketching and prototyping challenge
		Interactive and clickable prototypes
		Challenge 16 – Clickable paper prototype with the InVision app
		Native and coded prototypes
	Validating with users
		Stage 1 – idea validation
		Stage 2 – usability validation
		Stage 3 – market validation
		Challenge 17 – Prototype validation
	Summary 
Chapter 5: Human-Centered Methods for User Research
	Gathering research data on our users
	The human side of data collection
	Exploring qualitative user research methods
		Qualitative method 1 – observation – fly-on-the-wall method
		Challenge 18 – Observation – fly on the wall 
		Qualitative method 1.1 – micro-observations 
		Qualitative method 2 – moderated observation  
		Challenge 19 – Moderated observation script
		Qualitative method 3 – user interviews 
			Open question types
			Probing questions types
		Challenge 20 – Interview candidate script
			One-to-one interview sessions
		Challenge 21 – One-on-one interview
			One-to-many interview sessions
		Qualitative method 4 – user recording, tracking analysis, and interview
		Challenge 22 – Observation recording
	The numbers side of data collection
	Examining four quantitative research methods
		Quantitative survey method
		Challenge 23 – Quick-and-dirty survey
		A/B testing (split testing) 
		Challenge 24 – A/B survey results
		Usability analytics
		Challenge 25 – Analytics data gathering
		Quantitative method 4 – accessibility compliance
		Challenge 26 – Accessibility for all via ANDI testing using WCAG 2.0
	Using qualitative and quantitative data
	Summary
Chapter 6: User Insights for Software Solutions
	Synthesizing data into action
		Part 1 – analysis of user research data 
			Collection and organization of user research data
			Mining the user research data
			Sorting, clustering, and categorizing the user research data
		Part 2 – user insights
			Identifying user insights
	Rooting action to deeper user purpose
		Challenge 27 – The deep purpose of people challenge
		Identifying and writing user insights
		Challenge 28 – IDEO\'s POV mad lib
		Challenge 29 – IDEO\'s POV mad lib iteration
	Aligning a solution to users
	Summary
Chapter 7: Storytelling and Rapid Prototyping
	Prototyping first
		Challenge 30 – Idea/concept generation
		Laseau\'s funnel
		Dot voting
		2x2 opportunity matrix
		Paper prototyping (low fidelity) 
		Challenge 31 – Paper prototype sketching
		Clickable prototyping (mid-fidelity)
		Challenge 32 – Clickable paper prototype
		Challenge 33 – Clickable wireframe prototype
		Motion prototyping (high fidelity) 
		Frontend prototyping (low to high fidelity) 
		Challenge 34 – Frontend clickable prototype
		The prototyper (developer)
	System diagramming
		Challenge 35 – System diagram
	HCI interface best practices
		Challenge 36 – Researching HCI user interface best practices
		Challenge 37 – Researching software tips and tricks
		Interface design guidelines
		Challenge 38 – Researching popular user interface guidelines
	Software prototyping tools
	Summary
Chapter 8: Validating Software Solutions
	Establishing a software hypothesis
		Challenge 39 – Software hypothesis
		Informal user feedback
		Challenge 40 – Informal feedback guerilla user testing 
		Formal user feedback
			Formative assessment and user feedback
			Expert feedback
			Self-feedback and reflection
			Critique feedback
			Summary of user feedback
		Challenge 41 – Formal user feedback
	Validating prototyping solutions
		Challenge 42 – Prototype validation
	Executing usability tests
		Challenge 42 – Prototype usability testing challenge
	Iterating software solutions
		Challenge 43 – Iterate your prototype challenge
	Summary
	HCI resources
Section 3 - When to Improve Software Systems
Chapter 9: Improving Software Systems with Data
	Designing software for all users with universal design principles 
		Challenge 44 – Research universal design principles
	Applying usability for all users
		Learnability 
		Efficiency
		Memorability
		Low error rate 
		User satisfaction 
		Utility
	Valuing accessibility
		Disability impairments
			Cognitive impairment
		Challenge 45 – Research Miller\'s law
			Mobility impairment
			Hearing/auditory impairment
			Visual impairments
		Challenge 46 – Screen reader tool
	Designing useful interfaces
	Summary
Chapter 10: Human-Centered Solutions
	Exploring open source software culture
		Open source projects
			Bootstrap (Twitter)
			Angular
			Node.JS 
			NPM (Node Package Manager)
			React Native (Facebook)
			VS Code (Microsoft)
		Challenge 47 – Research an open source project and contribute 
	MVC, not MVP
	Iterative loops for improving software, which improves culture
	Summary 
Chapter 11: Extending HCI
	Contributing to software development as a collective community
		UX, UI, frontend dev, backend dev, PM, business, and ops
		Team handoff and responsibility
		Communication tools – Zeplin, Figma/XD/Sketch, InVision
		Challenge 48 – Add a Zeplin.io project 
	Exploring how great solutions should be shared and scaled 
		Challenge 49 – Software scale research
	Evangelizing to your team and sharing common goals
		Challenge 50 – Educate yourself 
		Diversify your team\'s skills
	Demonstrating how you care
	Summary 
Chapter 12: The Future of HCI
	Designing software is an awesome responsibility
		Challenge 51 – SWOT analysis of a software feature
	Creating solutions that are net positive for culture
	Evaluating what is off-limits
		Challenge 52 – Zones of interest and worthwhile pursuits
	Empowering computers
	Designing software for the future 
		Education software (embedded systems)
		Collaboration software systems for work and creativity (ubicomp and seamless interactions)
		Communication/media software systems (digital affordance and seamless interactions)
		 Automation software systems (ubicomp and embedded systems)
		Logistics/analytics software systems (knowledge data)
		Democratic power software systems (ubicomp and security)
		Challenge 53 – Which software future?
	Summary 
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Index