Lean Higher Education-Increasing the Value and Performance of University Processes, Second Edition

The Case for Lean Higher Education
The Need for Change in Higher Education
Implementing Improvements and Change in Higher Education
Lean Principles and Practices: An Approach to Organization-wide Change and Improvement
Lean Higher Education: The Application of Lean Principles and Practices in Higher Education
The Potential of LHE
Lean Higher Education in Practice: An Overview and Case Study
Higher Education – Falling Short of the Mark
Lean Higher Education (LHE)
An Example of the Application of LHE: The Freshman Move-in Process
\"Proof of Concept:\" Examples of the Successful Application of LHE
University of Central Oklahoma
University of Iowa
University of New Orleans
Bowling Green State University
University of Scranton
Rensselaer Polytechnic Institute
Getting Started: The Successful Launch of LHE
LHE: University-wide versus Local Implementation
Institutional Readiness for LHE: The Importance of Workplace Climate and Leadership Practices
Creating Structure to Support LHE
Selecting an LHE Initiative
Organizing LHE Project Teams
What Do They Really Want? Identifying What the Beneficiaries of Higher Education Value and Expect
The Beneficiary Defines Value; The University Delivers Value
Listening to the Beneficiaries of Higher Education: What Do They Value and Expect?
Establish Metrics for Assessing What Beneficiaries Value and Expect
Final Thoughts: Higher Education as a Monastery or Market
Preparing Visual Maps for a Comprehensive Understanding of University Processes
Preparing a Current State Visual Map
Creating a Visual Map: The Approval Process for New Courses
Eliminating Waste and Improving Flow
Identifying Waste in University Processes
Eliminating Waste from University Processes
Improving Flow in University Processes
Implementing LHE Solutions and Sustaining Improvements
Identifying and Implementing LHE Solutions
Sustaining the Gain: Institutionalizing the New Process
The Approval Process for New Courses: Identifying, Gaining, and Sustaining Support for LHE Initiatives
Realizing the Promise of LHE: Current Challenges, Future Directions, and Next Steps
Challenges to the Broader Adoption of LHE
Opportunities for the Broader Adoption of LHE
Next Steps