Leadership when the heat's on

Copyright......Page 5
ACKNOWLEDGMENTS......Page 7
CONTENTS......Page 8
FOREWORD......Page 13
INTRODUCTION: ANDREWS AIR FORCE BASE,JULY 21,2001......Page 15
TICKY AND PETER......Page 21
TEMPERATURE RISING......Page 22
WHAT IS LEADERSHIP?......Page 24
LEADERSHIP:THE HONORARY TITLE......Page 25
THE ARTISTIC SIDE OF LEADERSHIP......Page 26
High Stakes Mistakes......Page 28
Selling It Like It Is......Page 30
Cloning Canceled......Page 31
Work on Number One......Page 32
LIFTING PERSONAL LIMITATIONS......Page 33
Good Isn’t Good Enough......Page 34
Straw vs.Chain......Page 35
Dear Old Dad......Page 36
WORKING HARD AT NOTHING......Page 37
THE PROBLEM WITH PROBLEMS......Page 39
Lunch When the Heat’s On......Page 40
DON’T IMPRESS …INSPIRE......Page 41
CHAPTER TWO THE EMERGING LEADER PROCESS......Page 43
Characteristic One:Uncompromising Integrity......Page 44
Characteristic Two:High Energy......Page 46
Characteristic Three:Good at Working Priorities......Page 48
Characteristic Four:Courageous......Page 49
Characteristic Five:A Committed and Dedicated Hard Worker......Page 50
Characteristic Six:Unorthodox and Creative......Page 51
Characteristic Seven:Goal Orientation......Page 53
Characteristic Eight:Inspired and Contagious Enthusiasm......Page 55
Characteristic Nine:Staying Levelheaded......Page 56
Characteristic Ten:A Desire to Help Others Grow and Succeed......Page 58
YOUR VALUES EQUAL THEIR VALUES......Page 61
Leadership Evaluation:Phase One......Page 62
Leadership Evaluation:Phase Two......Page 63
A FINAL QUESTION FOR YOU......Page 65
CHAPTER THREE THE FIRST STEP: TEAM BUILDING WHEN THE HEAT’S ON......Page 67
VIEW FROM THE SHOULDER......Page 68
RESPECT STARTS WITH YOU......Page 69
HOW TO REDUCE THE UP PRESSURE......Page 70
Ten Sleepless-Night Questions......Page 71
DIFFERENT DEFINITIONS OF LEADERSHIP......Page 72
HUMANAGEMENT......Page 73
ALL EYES ARE ON YOU......Page 74
THREE CHARACTERISTICS OF AN EFFECTIVE ORGANIZATION......Page 75
BUILDING BLOCKS OF AN EFFECTIVE ORGANIZATION......Page 76
Healthy Discontent About the Way Things Are......Page 77
A CHALLENGE FOR YOU......Page 78
Do What Successful People Do......Page 79
Develop Leadership Characteristics......Page 80
WHOM TO HIRE......Page 81
Recruiting Visual Aid......Page 82
LEAN ON ME......Page 85
THE FENCE TECHNIQUE......Page 86
TEAM BUILDING:RELYING ON STRENGTHS......Page 88
Communicate with Their Strengths......Page 91
A Case in Point:Dinner with Bugs Bunny......Page 92
Try This Exercise......Page 93
THREE LEVELS OF MOTIVATION......Page 94
MENTAL ACTIVITIES......Page 95
PLATE SPINNING......Page 96
AN EMPLOYEE’S EYE VIEW......Page 97
Evaluation......Page 98
MORE ON NOW FILTERS AND MEMORY MOVIES......Page 99
INPUT —EVALUATION —RESPONSE......Page 101
EYES ON THE PRIZE......Page 103
THE REAL REASON YOU WORK HARD......Page 104
NOW SPREAD THE WORD......Page 106
GO BOLDLY WHERE YOU’VE NEVER GONE BEFORE......Page 107
A QUICK QUESTION-AND-ANSWER SESSION......Page 108
Pull the Nail Out of Your Foot......Page 109
Who’s Working on Problem Number One?......Page 110
GOALS:THERE’S NO ESCAPE FROM NEGLECT......Page 112
ACCEPT THE RISK AND FACE UP TO IT......Page 113
Step Three:Act on Your Goals Every Day......Page 114
State of the Office......Page 115
Sell Them Their Own Chair......Page 116
SOME COMMON ROADBLOCKS TO GOAL ACHIEVEMENT......Page 117
YOU NEVER GO WRONG WITH PERSONAL GROWTH......Page 118
TAKE THE TIME FOR A PERSONAL MOMENT OF TRUTH......Page 120
GOALS AND VISION......Page 121
INVOLVED AND ENTHUSIASTIC......Page 123
PUTTING TIME INTO PERSPECTIVE:WORDS FROM THE FUNNY,THE FICTIONAL,AND THE PHILOSOPHICAL......Page 125
FOUR OF THE BIGGEST TIME WASTERS YOU’LL ENCOUNTER......Page 128
LIBERATED TIME......Page 129
ASK YOURSELF SOME SIMPLE QUESTIONS AND LISTEN TO YOUR ANSWERS......Page 130
ORGANIZE YOUR SPACE......Page 131
MAKE SETTING PRIORITIES A PRIORITY......Page 132
MAKE THE FIRST HOUR COUNT DOUBLE:DO THE WORST THINGS FIRST......Page 133
LEARN TO SAY NO......Page 134
A SELF-MADE MULTIMILLIONAIRE\'S DAILY EVALUATION......Page 135
CULTIVATE A SENSE OF PROFITABILITY......Page 136
DEALING DECISIVELY WITH INTERRUPTIONS......Page 137
THANK YOU,ALEXANDER GRAHAM BELL......Page 138
SPRINTING......Page 139
SPEED-READING IS ALIVE AND WELL: DO IT......Page 141
Improvements......Page 142
THE LEADER AS A TIME PLANNER......Page 143
TIME FOR YOURSELF......Page 144
EFFECTIVE TIME MANAGEMENT =VACATION......Page 145
CLOSING THOUGHTS......Page 146
MORALE AND PERFORMANCE: CHICKEN OR EGG?......Page 147
THE TEN WARNING SIGNS OF LOW MORALE......Page 148
Case in Point:A Certain Airline’s Version of Customer Service......Page 151
BECOME FAMILIAR WITH THE CAUSES OF LOW MORALE......Page 153
When People Don’t Understand Their Jobs......Page 154
Poor Communication......Page 155
When Management Isn’t People Oriented......Page 157
PUTTING THE TEN FUNDAMENTALS OF A HIGH-MORALE ENVIRONMENT IN PLACE......Page 158
Keeping Jobs Interesting......Page 159
Recognizing Effort......Page 160
Assigning Responsibility......Page 161
Promoting a Sense of Belonging......Page 162
THE FIVE LEVELS OF LEARNING......Page 163
PUTTING THE LEVELS OF LEARNING TO WORK......Page 164
KEEPING YOUR TOP ACHIEVERS HAPPY......Page 165
NINE EASY WAYS TO GET YOUR MORALE CAMPAIGN OFF THE GROUND......Page 166
Economic Conditions: Help Them Cope Successfully......Page 167
Relationships with Clients and Customers......Page 168
Friendly Competition: Use It to Build Esprit de Corps......Page 169
Meetings: Use Them to Boost Morale......Page 171
Counseling Sessions: Use Them to Teach and Motivate......Page 173
The “Drown Them in Affirmation” Approach to Employee Retention......Page 176
CALL YOUR EMPLOYEES AT HOME ON THANKSGIVING......Page 180
ENCOURAGE PEOPLE TO PERSONALIZE THEIR OFFICES......Page 181
PROMOTE COMMUNITY PROJECTS......Page 182
TRINKETS, TICKETS, AND OTHER GIVEAWAYS......Page 183
CONCLUSION: DON’T FORGET NUMBER ONE......Page 184
CHAPTER SEVEN THE FIFTH STEP: CREATIVITY WHEN THE HEAT’S ON......Page 187
CHARACTERISTICS OF THE CREATIVE MIND......Page 188
FIVE FUNDAMENTALS OF CULTIVATING CREATIVITY......Page 190
FOUR-PART PROCESS FOR CREATIVITY ENHANCEMENT......Page 192
THREE STEPS TO VERIFYING A NEW IDEA 1.Suitability:Will it solve the problem or simply be a stopgap ?......Page 194
DISMANTLE THE FOUR GREATEST BARRIERS TO CREATIVITY......Page 195
A Case in Point: The Rain Parade......Page 196
How to Storyboard in a Business Setting......Page 197
“IMAGINARS” FOR SYSTEMATIZING TEAM CREATIVITY......Page 199
BE UNIQUE......Page 202
Creativity Calls for Experimentation......Page 203
Creativity Calls for Spontaneity......Page 204
A FINAL CALL TO CREATIVITY......Page 205
A SHORT,TRUE-LIFE PROBLEM-SOLVING ADVENTURE TO SET THE TONE......Page 207
LESSON 1: ALLOWING SOMETHING TO WORK AS DESIGNED USUALLY GETS BETTER RESULTS THAN PRESSURE......Page 208
LESSON 2: KEEPING A HUMOROUS PERSPECTIVE CAN LITERALLY BE A LIFESAVER......Page 209
PROBLEMS HAVE THEIR UP SIDE......Page 210
SOME INSPIRATIONAL WORDS ON RISING TO THE OCCASION......Page 211
MENTAL PREPARATION FOR PROBLEM SOLVING......Page 212
THE PROBLEM-SOLVING PROCESS......Page 213
A PROBLEM-SOLVING JOURNAL FOR FUTURE REFERENCE......Page 215
SEARCHING FOR THE UNDERTOW......Page 216
SIX-STEP APPROACH TO A TWO-PERSON CONFLICT......Page 217
THE PERSONAL PROBLEM......Page 218
HOW TO HANDLE A PRIMA DONNA......Page 219
YOU’RE FIRED!......Page 220
Termination Guidelines......Page 221
THE MASS WALKOUT......Page 222
KILL THE FATTED CALF......Page 223
THE FIVE WHYS......Page 224
ACTORS THAT KEEP PROBLEMS TO A MINIMUM......Page 225
Learning from Each Other......Page 226
Surprise Instructor Series......Page 228
NEVER STOP SELLING YOUR COMPANY TO YOUR COMPANY......Page 229
CONCLUSION: RUMINATIONS ON THE ART OF PROBLEM SOLVING......Page 230
CHANGE: THE ONLY CONSTANT......Page 235
Confidence Inspires Change......Page 237
THE FOUNDATION FOR SUCCESSFUL CHANGE......Page 238
Think It Through Thoroughly......Page 239
SEEING CHANGE LEADERSHIP AS A SEQUENCE OF EVENTS......Page 240
THE LAUNCH......Page 241
CONCLUSION: EMBRACING CHANGE AS A WELCOME FORCE......Page 243
AN ISLAND OF EXCELLENCE......Page 245
WALLS......Page 246
A Special Birthday Lesson about Walls......Page 247
Dream......Page 249
PROFILE OF TOMORROW’S LEADER......Page 250
THE ULTIMATE CHALLENGE......Page 251
INDEX......Page 253
About the Authors......Page 258