Knowledge Solutions: Tools, Methods, and Approaches to Drive Organizational Performance

Front Matter....Pages i-xvi
Front Matter....Pages 1-1
Linking Research to Practice....Pages 3-6
Creating and Running Partnerships....Pages 7-10
Reading the Future....Pages 11-14
Auditing Knowledge....Pages 15-20
The Sustainable Livelihoods Approach....Pages 21-26
Outcome Mapping....Pages 27-30
Culture Theory....Pages 31-34
The Most Significant Change Technique....Pages 35-38
Social Network Analysis....Pages 39-43
Overcoming Roadblocks to Learning....Pages 45-56
Building a Learning Organization....Pages 57-67
Building Institutional Capacity for Development....Pages 69-71
Learning Lessons with Knowledge Audits....Pages 73-89
Enhancing Knowledge Management Strategies....Pages 91-106
From Strategy to Practice....Pages 107-110
Marketing in the Public Sector....Pages 111-118
The Future of Social Marketing....Pages 119-128
Design Thinking....Pages 129-134
Seeking Feedback on Learning for Change....Pages 135-196
A Primer on Intellectual Capital....Pages 197-205
Front Matter....Pages 1-1
Political Economy Analysis for Development Effectiveness....Pages 207-222
The Premortem Technique....Pages 223-228
Future Search Conferencing....Pages 229-236
Theories of Change....Pages 237-243
On Resilient Organizations....Pages 245-250
Past Visions of Rural Asia’s Future....Pages 251-278
Front Matter....Pages 279-279
Output Accomplishment and the Design and Monitoring Framework....Pages 281-283
Managing Knowledge Workers....Pages 285-287
Focusing on Project Metrics....Pages 289-290
Notions of Knowledge Management....Pages 291-304
The Reframing Matrix....Pages 305-306
The Five Whys Technique....Pages 307-310
The SCAMPER Technique....Pages 311-314
Conducting Effective Meetings....Pages 315-319
Managing by Walking Around....Pages 321-324
Growing Managers, not Bosses....Pages 325-328
Understanding and Developing Emotional Intelligence....Pages 329-339
The Roots of an Emerging Discipline....Pages 341-344
Understanding Complexity....Pages 345-353
A Primer on Organizational Culture....Pages 355-358
Front Matter....Pages 279-279
A Primer on Organizational Learning....Pages 359-365
Fast and Effective Change Management....Pages 367-374
New-Age Branding and the Public Sector....Pages 375-383
A Primer on Talent Management....Pages 385-393
Sparking Innovations in Management....Pages 395-405
Crafting a Knowledge Management Results Framework....Pages 407-418
Seeding Knowledge Solutions Before, During, and After....Pages 419-427
The Perils of Performance Measurement....Pages 429-436
Engaging Staff in the Workplace....Pages 437-445
Leading Top Talent in the Workplace....Pages 447-453
Forestalling Change Fatigue....Pages 455-461
A Primer on Corporate Governance....Pages 463-472
The Travails of Micromanagement....Pages 473-479
Managing Corporate Reputation....Pages 481-487
Moral Courage in Organizations....Pages 489-497
Business Model Innovation....Pages 499-507
Managing Knowledge in Project Environments....Pages 509-522
Knowledge as Culture....Pages 523-557
Innovation in the Public Sector....Pages 559-568
On Decision-Making....Pages 569-578
Front Matter....Pages 579-579
Building Communities of Practice....Pages 581-588
Action Learning....Pages 589-594
Appreciative Inquiry....Pages 595-598
Working in Teams....Pages 599-604
Drawing Mind Maps....Pages 605-607
Collaborating with Wikis....Pages 609-613
Wearing Six Thinking Hats....Pages 615-618
Managing Virtual Teams....Pages 619-625
Building Trust in the Workplace....Pages 627-632
Leading in the Workplace....Pages 633-638
Learning in Strategic Alliances....Pages 639-647
Exercising Servant Leadership....Pages 649-655
Distributing Leadership....Pages 657-666
Improving Sector and Thematic Reporting....Pages 667-690
Sparking Social Innovations....Pages 691-699
A Primer on Corporate Values....Pages 701-709
Bridging Organizational Silos....Pages 711-716
A Primer on Social Neuroscience....Pages 717-723
Informal Authority in the Workplace....Pages 725-730
Enriching Knowledge Management Coordination....Pages 731-736
Front Matter....Pages 579-579
Delegating in the Workplace....Pages 737-744
Surveying Communities of Practice....Pages 745-763
Conflict in Organizations....Pages 765-773
On Organizational Configurations....Pages 775-780
On Networked Organizations....Pages 781-796
Fighting Corruption with ICT: Strengthening Civil Society’s Role....Pages 797-811
Front Matter....Pages 813-813
Conducting Peer Assists....Pages 815-821
Conducting After-Action Reviews and Retrospects....Pages 823-825
Using Plain English....Pages 827-831
Posting Research Online....Pages 833-837
Storytelling....Pages 839-842
Identifying and Sharing Good Practices....Pages 843-846
Conducting Successful Retreats....Pages 847-851
Conducting Effective Presentations....Pages 853-858
Building Networks of Practice....Pages 859-864
Dimensions of the Learning Organization....Pages 865-870
Disseminating Knowledge Products....Pages 871-878
Learning from Evaluation....Pages 879-884
Learning and Development for Management....Pages 885-888
Asking Effective Questions....Pages 889-895
Front Matter....Pages 813-813
Coaching and Mentoring....Pages 897-902
Harnessing Creativity and Innovation in the Workplace....Pages 903-910
Drawing Learning Charters....Pages 911-916
Embracing Failure....Pages 917-923
Social Media and the Public Sector....Pages 925-935
Enriching Policy with Research....Pages 937-944
E-learning and the Workplace....Pages 945-953
Learning Histories....Pages 955-960
Learning in Conferences....Pages 961-968
On Internal Knowledge Markets....Pages 969-977
On Knowledge Behaviors....Pages 979-984
Communications for Development Outcomes....Pages 985-994
Learning in a Flash....Pages 995-1004
Toward a Library Renaissance....Pages 1005-1020
Front Matter....Pages 1045-1045
Conducting Exit Interviews....Pages 1023-1028
Monthly Progress Notes....Pages 1029-1034
Assessing the Effectiveness of Assistance in Capacity Development....Pages 1035-1043
Staff Profile Pages....Pages 1045-1048
Writing Weblogs....Pages 1049-1054
Glossary of Knowledge Management....Pages 1055-1061
Front Matter....Pages 1045-1045
Showcasing Knowledge....Pages 1063-1068
Harvesting Knowledge....Pages 1069-1075
The Critical Incident Technique....Pages 1077-1083
Taxonomies for Development....Pages 1085-1094
Critical Thinking....Pages 1095-1100
On Second Thought....Pages 1101-1113
Back Matter....Pages 1115-1140