Knowledge Management: Best Practices in Europe

Front Matter....Pages I-XXII
Introduction....Pages 1-10
Front Matter....Pages 11-11
Business Process Oriented Knowledge Management....Pages 13-36
Motivation and Competence for Knowledge Management....Pages 37-56
Intellectual Capital....Pages 57-73
Knowledge Management Tools....Pages 74-94
Front Matter....Pages 95-95
Benchmarking Survey Results....Pages 97-123
Front Matter....Pages 125-125
Knowledge Management: The “One Company Platform” — Arthur D. Little, Inc.....Pages 127-137
Cultural Change Triggers Best Practice Sharing — British Aerospace plc.....Pages 138-147
Sophisticated Information Technology to Promote Knowledge Sharing and Communication — Booz Allen & Hamilton....Pages 148-156
Measuring Intangible Assets for Sustainable Business Growth — Celemi AB, Medium-Sized and Fast Growing....Pages 157-164
Knowledge Management and Customer Orientation....Pages 165-173
Knowledge Management in a Global Company — IBM Global Services....Pages 174-185
Open Minded Corporate Culture and Management Supports the Sharing of External and Internal Knowledge — Phonak....Pages 186-192
Sharing Process Knowledge in Production Environments — Roche Diagnostics — Laboratory Systems....Pages 193-201
Measuring Knowledge and Generating Knowledge about the Future — Skandia AFS and Skandia Lebensversicherungen AG....Pages 202-211
Secure Tacit and External Knowledge in the Insurance Industry — Thomas Miller & Co. Ltd.....Pages 212-217
Front Matter....Pages 219-219
European Landscape of Knowledge Management....Pages 221-237
Back Matter....Pages 238-265