Knowledge Management in Organisations: 17th International Conference, KMO 2023, Bangkok, Thailand, July 24–27, 2023, Proceedings (Communications in Computer and Information Science, 1825)

Preface
Organization
Contents
Knowledge Transfer and Sharing
Startups Knowledge Sharing Through Entrepreneurial Networks and the Catalytic Role of Incubators
	1 Introduction
	2 Literature Review
		2.1 Theory of Structural Networks and Holes
		2.2 Social Exchange and Share Capital Theory
		2.3 Grounded Action Theory
	3 Methodology
		3.1 Research Methods
		3.2 Research Framework
	4 Results and Analysis
		4.1 Moderating Variables
		4.2 Network Influences
		4.3 Motivations to Share
		4.4 Specificities of Knowledge Sharing
		4.5 Network Relationships
		4.6 Perceived Results
		4.7 Emerging Categories
	5 Conclusion
	References
Knowledge Gaps Implementing Electronic Content Management in the Third Sector
	1 Introduction
		1.1 The 1st Generation: The Repository Model
		1.2 The 2nd Generation: The Sharing Expertise Model
	2 Case Study Context
	3 Theoretical Background
	4 Methodology
		4.1 SNA Approach
		4.2 SNA Sampling
		4.3 SNA Data Collection
	5 Findings and Analysis of SNA Data
		5.1 Network Properties
		5.2 Descriptive Measures Analysis
	6 Discussion of Results
		6.1 Identifying Individuals
	7 Conclusion
	References
Knowledge Sharing During Natural Disasters: Key Characteristics of Social Media Enablement
	1 Introduction
	2 Background
		2.1 Information Exchange During a Disaster
		2.2 Knowledge Management and Natural Disasters
	3 Research Approach
	4 Discussion
	5 Conclusion
	References
Knowledge in Business and Organisation
Telework Experience and Frequency, and Knowledge Management During COVID-19 in Japan
	1 Introduction
	2 Literature Review
		2.1 Telework from Home
		2.2 Knowledge Management
		2.3 Development of Hypotheses
	3 Methodology
		3.1 Survey and Sample
		3.2 Measures
	4 Results
		4.1 Differences in KM Activity Based on Prior Telework Experience
		4.2 Relationship Between Telework Frequency and KM Activity
	5 Conclusion
	References
The Role of Tacit Knowledge for Enhanced Quality Service Delivery in Organizations
	1 Introduction
	2 Background
	3 Research Method
	4 Findings and Implication of the Study
		4.1 Tacit Knowledge in the Organization
		4.2 Cutting-Edge Technologies
		4.3 Role of Tacit Knowledge in Organizations
	5 Implication of the Study
	6 Conclusion
	References
Cybersecurity Management in Micro, Small, and Medium Enterprises in Colombia
	1 Introduction
	2 Cybersecurity and Regulations in Colombia
	3 Micro, Small and Medium – Sized Enterprises in Colombia
		3.1 MSMEs Weaknessess
		3.2 MSMEs Strength
	4 Study
		4.1 Research Methodology
		4.2 Research Design
		4.3 Research Question
	5 Result of the Survey
	6 Discussion
	7 Adoption Roadmap
	8 Conclusions and Future Works
	References
Study on the Impact of the Telework on the Employee’s Productivity Improvement and Its Business Performance -Based on a Case Analysis of a Major Japanese IT Company-
	1 Introduction
	2 Literature Review
		2.1 Definition of Telework
		2.2 Issues Faced by Japanese Companies When Introducing Telework
		2.3 Introduction of Telework and Herzberg’s Theory of Motivation
	3 Purpose and Method of Questionnaire Survey
	4 Questionnaire Results and Discussion
	5 Conclusion
	References
Digital Transformation and Innovation
National Innovation Systems, Knowledge Resources and International Competitiveness
	1 Introduction
	2 Methodology
	3 Knowledge Resources in the Internationalization of National Innovation Systems
	4 Innovation Systems and International Competitiveness
	5 Conclusion
	References
Exploring the Context with Factors of Cloud Computing to Digital Transformation and Innovation
	1 Introduction
	2 Literature Review
		2.1 Cloud Computing and Service
		2.2 Activity Theory
		2.3 Organizational Agility
		2.4 Content Analysis
		2.5 Formal Concept Analysis
	3 Methodology
		3.1 Research Design
		3.2 Data Collection and Analysis
		3.3 Findings from Content Analysis
		3.4 Analysis Results from Formal Concept Analysis
	4 Conclusion
	References
The Success of Business Transformation and Knowledge Management
	1 Introduction
	2 Literature Review
		2.1 Business Transformation
		2.2 Success Factors of Business Transformation
		2.3 Knowledge Management, Another Perspective for the Success of Business Transformation
		2.4 Impacts of Business Transformation
	3 Research Methods
		3.1 Research Design
		3.2 Research Objectives
	4 Implications
	5 Conclusion
	References
Data Analysis and Science
Dealing with Dark Data – Shining a Light
	1 Introduction
	2 What is Dark Data
	3 Volume of Dark Data
	4 Making Dark Data Discoverable
	5 Managing Dark Data
		5.1 Security Issues with Dark Data
		5.2 Role of Data Governance
	6 Discussion
	7 Conclusion and Future Work
	References
Social Network Analysis to Accelerate for R&D of New Material Development
	1 Introduction
	2 Literature Review
		2.1 Organoid Innovation (OI)
		2.2 Network Analysis (NI)
	3 Research Methods
		3.1 Research Framework
	4 Results and Discussion
		4.1 Network Analysis
	5 Conclusion
	References
Global Megatrends and Global GDP in 2004–2021: An Empirical Big Data Look at John Naisbitt’s 12 Key Global Megatrend Variables and Global GDP PPP
	1 Introduction
	2 Theoretical Background and Research Questions
		2.1 Theoretical Background
		2.2 Research Questions
	3 Methodology
		3.1 Definition of Google Trend Data Sources and Variables
		3.2 Definition of Global GDP PPP Data Sources and Variables
	4 Results and Analysis
		4.1 Descriptive Statistics and Correlation Analysis Results
		4.2 Popularity Analysis
		4.3 Relationship Analysis Between Trend Popularity and Direction
		4.4 Correlation Analysis Between Trends
	5 Discussion and Conclusions
	References
Corruption Control in the BRICS and in the G7 Countries: A Benchmarking Study with World Bank Data Files from Years 1996–2021
	1 Introduction
	2 Theoretical Backgrounds
	3 Methodology
	4 Data and Measures
		4.1 Statistical Analyses of County Groups
		4.2 Statistical Analyses of BRICS Countries
		4.3 Statistical Analyses of G7 Countries
	5 Results and Analysis
	6 Discussion and Conclusions
	References
KM and Education
Doctoral Program in Computer Science: A Study of Demand and Employability in Ecuador
	1 Introduction
	2 Methodology
		2.1 Information Collection Techniques
		2.2 Population and Sample
		2.3 Procedure
	3 Results and Discussion
		3.1 Demand
		3.2 Employability
	4 Conclusions
	References
Developing an Effective ICT Strategic Framework for Higher Education Institutions: A Case of Mataram University
	1 Introduction
	2 Material and Method
		2.1 The Concept of ICT Strategic Plan
		2.2 EA Framework
		2.3 KM Framework
		2.4 Research Model Formulation
		2.5 Methodology
	3 Results and Discussion
		3.1 Business Domain
		3.2 Data Domain
		3.3 Application Domain
		3.4 Technology Domain
	4 Conclusion
	References
Peer Online Training (POT) as Learning Activity in Computer Security Audit and Risks Management Teaching Module
	1 Introduction
	2 Previous Work
	3 Methods
	4 Results
	5 Conclusion
	References
Knowledge Management Process and Model
Development and Validation of a Knowledge Audit Framework for SMEs
	1 Introduction
	2 Literature Review
		2.1 Definitions of Knowledge
		2.2 Knowledge Management in SMEs
		2.3 Knowledge Audit
	3 Methodology
		3.1 Knowledge Audit Framework
	4 Results
	5 Discussion
	6 Limitations and Potential Further Research
	References
Development of a Knowledge Transfer Model for Family-Owned SMEs
	1 Introduction
	2 Literature Review
		2.1 Concepts of Knowledge
		2.2 SECI-Model of Knowledge Transfer
	3 Methodology
	4 Results and Discussion
		4.1 Process Model for Knowledge Transfer in Family-Owned SMEs
	5 Summary, Limitations and Potential Further Research
	References
Theoretical Model of New Ways of Knowledge Creation and Their Impact on Exploratory and Exploitative Innovation
	1 Introduction
	2 Research Design
	3 Identification and Definition of the Units of the Model
		3.1 Research Framework
		3.2 Factors of Knowledge Creation in Organizations
		3.3 Factors of Knowledge Reuse and Innovation
		3.4 Factors of Organization Learning
		3.5 Factors of Technologically Enhanced Knowledge Seeking
	4 Interacting Units of the Model
		4.1 Basic Blocks of PLASTIC Model
		4.2 Socialisation (Tacit to Tacit)
		4.3 Externalisation (Tacit to Explicit)
		4.4 Combination (Explicit to Explicit)
		4.5 Internalisation (Explicit to Tacit)
	5 Theory Boundaries
	6 Results and Analysis
		6.1 Discussion
		6.2 Future Work
	7 Conclusion
	References
Applying a Combination Model of Knowledge Management and Visitor Relationship Management in the Study of the Visitors of Historical Museum
	1 Introduction
	2 Literature Review
		2.1 Museum and Visitors
		2.2 KM for Museum Research and CRM
	3 Research Model and Questions
	4 Data Analysis
		4.1 Data Collection
		4.2 Results of Data Analysis
	5 Conclusion and Future Research Suggestions
	References
Information and Knowledge Systems
The Use of No-Code Platforms in Startups
	1 Introduction
	2 Theoretical Background
		2.1 No-Code Platforms
		2.2 Startups
		2.3 Business Planning and Lean Startups
	3 Problem Definition and Research Design
	4 Results
		4.1 Description of the Participants
		4.2 Usage of No-Code Platforms in Startups
	5 Summary and Discussion
	6 Limitations and Future Research Opportunities
	References
Software Sustainability Requirements for Knowledge Management Systems in the Cultural Heritage Domain
	1 Introduction
	2 Related Work
	3 Sustainable Software Engineering
	4 Research Method
		4.1 Research Objectives and Questions
		4.2 Survey Design
		4.3 Survey Response Analysis
	5 Results and Discussion
		5.1 Implications for Researchers and Practitioners
		5.2 Validity Threats and Limitations
	6 Conclusion
	References
The Assessment of Online Games’ Cyber Security Awareness Level Based on Knowledge, Attitudes, and Behaviour Model
	1 Introduction
	2 Literature Review
		2.1 Online Games
		2.2 Cyber Security Knowledge
		2.3 Cybersecurity Awareness
		2.4 Knowledge, Attitude and Behaviour Model for Information Security
	3 Research Methods
	4 Proposed Framework
	5 Analysis and Findings
		5.1 Demographic Analysis
		5.2 Reliability Analysis
	6 Conclusions
	References
Innovations in Future Crime Decision Making Through the Codification of Temporal Expert Knowledge
	1 Introduction
	2 Literature Review
		2.1 Knowledge Management in Policing
		2.2 RFID and Traceability Technologies
		2.3 RFID Experimentation
		2.4 Path Prediction and Probability
	3 Methodology
		3.1 Research Overview
		3.2 Innovation Concept - RFID Experimentation
		3.3 Innovation Implementation - Path Prediction
	4 Results
		4.1 Tag Identification and Vehicle tracking
		4.2 Path Prediction
	5 Discussion
	6 Conclusion
	References
IT and New Trends in KM
Optimal Controller Selection Scheme Using Artificial Bee Colony and Apriori Algorithms in SDN
	1 Introduction
	2 Related Work
		2.1 Software Defined Networking
		2.2 OpenDaylight
		2.3 Artificial Bee Colony Algorithm
		2.4 Apriori Algorithm
	3 The Proposed Scheme
		3.1 Basic Operation
		3.2 Priority and Weight of Controller
		3.3 Transaction
		3.4 Selection Manager
	4 Performance Evaluation
	5 Conclusion
	References
Add-BiGAN: An Add-Based Bidirectional Generative Adversarial Networks for Intrusion Detection
	1 Introduction
	2 Literature Review
	3 The Proposed Add-BiGAN Model
		3.1 Model Composition and Training Process
		3.2 Encoder
		3.3 Generator
		3.4 Discriminator
		3.5 Loss Function
	4 Experimentation and Discussion
		4.1 Experimental Setup
		4.2 Ablation Experiment
		4.3 Comparison Experiment
	5 Conclusion
	References
Washroom Occupancy Tracking and Hygiene Monitoring System Using IoT in Universities
	1 Introduction
	2 Materials and Methods
		2.1 Design
		2.2 Prototype
	3 Evaluation
	4 Conclusion
	References
Experience-Based Knowledge Management with a Conversational AI Chatbot: Taking Hand-Shaken Tea Service in Taiwan as an Example
	1 Introduction
	2 Literature Review
		2.1 Experience-Based Knowledge Management (EBKM)
		2.2 A Framework of Experience-Based Knowledge Management System
		2.3 Conversational AI Chatbot
	3 Scenario-Based Survey
		3.1 Scenario Design
		3.2 Scenario Demonstration for Different User Groups
	4 Analytical Results
		4.1 Participant Profiles
		4.2 Analytical Results
	5 Discussions
		5.1 Market Segmentation Strategies with the Conversational AI Chatbot
		5.2 User Experiences of the Conversational AI Chatbot
		5.3 VRM as a Marketing Tool
		5.4 Knowledge Management
		5.5 Conclusive Remarks and Future Research
	References
Healthcare
Implementation of Quality Management Tools and Process-Based Management in Commercializing Organizations of Orthopaedic Devices in Colombia
	1 Introduction
	2 Methodology
		2.1 Methodological Design
		2.2 Survey Design and Pilot Phase
	3 Results
	4 Discussion
	5 Conclusions
	References
How Ethnic Differences in Television Watching and Low Physical Activity in UK Adults Affect Type 2 Diabetes
	1 Introduction
	2 Literature Review
	3 Methodology
		3.1 Study Design
		3.2 Study Population
		3.3 Exclusion Criteria
		3.4 Primary Outcome
		3.5 Independent Measures
		3.6 Assessment of Covariates
		3.7 Statistical Analysis
	4 Results
		4.1 Characteristics of the Study Population
		4.2 Ethnic Difference in Television Viewing and Diabetes Risk
		4.3 Ethnic Differences in Joint Association Between Television Viewing and Physical Activity with Diabetes Risk
	5 Discussion
	6 Strengths and Limitations of the Study
	7 Conclusion
	References
Potential Role of ChatGPT in Healthcare in the Prevention and Management of Non-communicable Diseases
	1 Introduction
		1.1 Literature Review
		1.2 Research Significance
		1.3 ChatGPT for Healthcare
		1.4 Concerns Regarding ChatGPT Use in Health Care
	2 Methodology
		2.1 Dataset
		2.2 Ethics
		2.3 Research Design
		2.4 Please Describe How ChatGPT is Used in Your Study
		2.5 Describe How the Research Was Conducted
		2.6 What Was the Aim of This Research?
		2.7 Why Was a Specific Research Sample Used?
	3 ChatGPT in Tackling NCDs Through Medical Diagnostics
	4 Ethical Issues and Problems
		4.1 Regulatory Framework
	5 Discussion
		5.1 Limitations and Recommendations for Future Work
	6 Conclusion
	References
Author Index