Knowledge Management in Innovative Companies 1

Cover......Page 1
Half-Title Page......Page 3
Title Page......Page 5
Copyright Page......Page 6
Contents......Page 7
Preface......Page 11
 1.1. Articulation of Chapter 1......Page 15
 1.2. Knowledge management......Page 16
  1.3.1. Knowledge-based KM......Page 20
  1.4.1. Step 1: analysis of a knowledge capital and development of a KM plan......Page 24
  1.4.2. Step 2: organization of knowledge resources......Page 25
 1.5. The MASK method......Page 26
  1.5.1. MASK II: analysis of a knowledge capital......Page 27
  1.5.2. MASK I: capitalization of a knowledge corpus......Page 29
  1.5.3. MASK III: sharing the knowledge base......Page 30
  1.5.4. MASK IV: evolution of a knowledge capital......Page 33
 1.6. The KM process repository......Page 36
 1.7. Critical success factors for a global KM project......Page 37
  1.7.1. The water lily strategy......Page 38
  1.7.2. Key stages of change......Page 41
 1.8. Overview......Page 44
 2.2. Introduction to the strategic analysis of knowledge capital......Page 47
  2.2.2. Step 2: analysis of critical knowledge......Page 48
  2.2.4. Step 4: developing the action plan......Page 49
  2.2.5. The knowledge criticality analysis grid......Page 50
 2.3. Chronopost: observing professions......Page 51
  2.3.2. Project context......Page 52
  2.3.4. Approach adopted......Page 55
  2.3.5. Procedure......Page 57
  2.3.6. Strategic alignment......Page 67
  2.3.7. Project assessment......Page 69
  2.3.8. Lessons learned......Page 70
  2.4.2. Presentation of Hydro-Québec......Page 71
  2.4.3. Presentation of the study conducted and the principles of the method used......Page 72
  2.4.4. Implementation of the method at Hydro-Québec......Page 73
  2.4.5. Conclusion......Page 81
  2.5.1. Presentation of the study......Page 82
  2.5.2. The progress of the KM project......Page 86
  2.6.1. Introduction......Page 93
  2.6.2. Method used......Page 94
  2.6.3. Strategic analysis......Page 95
  2.6.4. Analysis of professional knowledge......Page 98
  2.6.5. Conclusion......Page 101
 2.7. Lessons learned from the four case studies......Page 102
 3.2. Introduction to knowledge capitalization......Page 103
 3.3. The case of INRS: a consulting approach to improve safety when using woodworking machines......Page 108
  3.3.1. Introduction......Page 109
  3.3.2. Analysis of a reported incident or accident on a woodworking machine......Page 111
  3.3.3. The dangers of woodworking machines......Page 114
  3.3.4. Classification of woodworking machines......Page 116
  3.3.5. History of INRS’ involvement in the safety of woodworking machines......Page 117
  3.3.6. Conclusion......Page 119
  3.4.1. Introduction......Page 120
  3.4.2. Reference framework for the development and use of codes......Page 121
  3.4.3. Two new ways to manage knowledge on codes......Page 123
  3.4.4. Example of an Euler buckling code......Page 126
  3.4.5. Example of the description of an option in a code......Page 128
  3.5.1. Introduction......Page 132
  3.5.2. Knowledge book process......Page 134
  3.5.3. Examples of knowledge books......Page 135
  3.5.4. Feedback on the production of knowledge books......Page 151
  3.5.6. Problem of the evolution of knowledge books......Page 153
  3.5.7. Perspectives......Page 154
 3.6. Lessons learned from case studies......Page 155
References......Page 157
Index......Page 161
Other titles from iSTE in Innovation, Entrepreneurship and Management......Page 163
EULA......Page 175