Kaizen workshops for lean healthcare

Content: Production Processes and Operations of Healthcare Industrial Origins of Lean Healthcare Production, Process, and Operation        What Is Kaizen? What Is Kaizen?      Kaizen and Kaikaku      What Do You Need to Know to Fully Understand How to Do Kaizen?      How Will Kaizen Change What You Are Doing Now? What Is the Purpose of Kaizen?      Process and Operation      Value and Value-Added      Waste What Is the Role of a Kaizen Workshop? Benefits of Kaizen and Kaizen Workshops      How Does Kaizen Benefit Your Healthcare Organization?      How Does Kaizen Benefit You?        What Is a Kaizen Workshop and What Are the Key Roles for Success? What Is a Kaizen Workshop? How Is a Problem Selected? Cautions      Plan in Advance for Coverage      Put the Focus on Clinician and Staff Member Participation      Understand the Importance of Preparation and Follow-Up Successful Kaizen in Action What Are the Key Roles for a Successful Kaizen Workshop?      Workshop Leader      Sponsor      The Union Role      Process Owner Communicating to the Whole Healthcare Organization about the Kaizen Workshop Three Phases of a Kaizen Workshop        Phase One: Plan and Prepare Select an Area Select a Problem for Improvement      Elimination of Waste as an Overall Focus Special Considerations in Choosing a Problem for Improvement      Implementing 5S      Implementing Standard Work      Eliminating Bottlenecks or Improving Setup Times      Implementing Continuous Flow, Line Balancing, or Kanban Select and Prepare the Team      Select the Team Leader      Prepare the Team Leader      Select the Team Members Other Preparations      Prepare the Area      Prepare Supplies, Equipment, and Support People      Gather Background Information      Schedule the Workshop        Phase Two: Run the Kaizen Workshop Orientation      Introduce the Team and Assign Roles      Introduce the Workshop Objectives and Procedures      Distribute Team Supply Kits and Resources      Conduct Lean Healthcare Training      Set Ground Rules Understand the Current Situation in the Gemba      Observe the Selected Area and Gather Data      Review the Value Stream Map      Do Time Studies of All Operations Develop Improvements      Generate and Capture Improvement Ideas Facilitate Teamwork Test Ideas and Implement the New Plan Develop New Standards        Phase Three: Report and Follow-Up Presentation      Prepare a Presentation of All Data and Workshop Results      Present the Results      Cover Ideas That Have Not Been Fully Implemented      Build the Book of Knowledge      Circulate and Display Results Follow-Up    Reflections and Conclusions Summary of Steps for Conducting a Kaizen Workshop      Phase One: Plan and Prepare      Phase Two: Run the Kaizen Workshop      Phase Three: Report and Follow-Up Reflecting on What You Have Learned Opportunities for Further Learning        Appendix Further Reading Useful Websites  Index  Each chapter includes a Summary and Reflections