Jira 8 Essentials : Effective Issue Management and Project Tracking with the Latest Jira Features, 5th Edition.

Cover
Title Page
Copyright and Credits
About Packt
Contributors
Table of Contents
Preface
Section 1: Introduction to Jira 8
Chapter 1: Getting Started with Jira
	Jira Core, Jira Software, and Jira Service Desk
	The Jira architecture
		High-level architecture
			Web browsers
			Application services
			Data storage
		The Jira installation directory
		The Jira home directory
	System requirements
		Hardware requirements
		Software requirements
			Operating systems
			Java platforms
			Databases
			Application servers
	Installation options
	Installing and configuring Jira
		Installing Java
		Installing MySQL
		Preparing MySQL for Jira
		Installing Jira
			Obtaining and installing Jira
			Installing MySQL driver
			The Jira setup wizard
				Step one
				Step two
				Step three
				Step four
				Step five
				Step six
			Starting and stopping Jira
	Post-installation configurations
		Increasing Jira\'s memory
		Changing Jira\'s port number and context path
		Configuring HTTPS
	Summary
Chapter 2: Using Jira for Business Projects
	Understanding project types
		Business projects
	Jira permissions
	Creating projects
		Changing the project key format
	Project user interfaces
	Project browser
		The Summary tab
		The Issues tab
		The Versions and Components tabs
	The Project Administration interface
		The project details tab
		The Components tab
			Creating components
			The component lead and default assignee
		The Versions tab
			Creating versions
			Managing versions
		Other tabs
	Importing data into Jira
		Importing data through CSV
	The HR project
		Creating a new project
		Creating new components
		Putting it together
	Summary
Chapter 3: Using Jira for Agile Projects
	Scrum and Kanban
		Scrum
		Kanban
	Running a project with Scrum
		Creating a Scrum project
		Working with the backlog
			Prioritizing and estimating work
		Creating a new sprint
		Running through a sprint
	Running a project with Kanban
		Creating a Kanban project
		Using the Kanban board
		Enabling the backlog for the Kanban board
	Configuring agile boards
		Configuration columns
		Setting up column constraints
		Configuring swimlanes
		Defining quick filters
	Grooming your backlog
	Creating a new agile board for your project
	Including multiple projects on a board
	Summary
Section 2: Jira 8 in Action
Chapter 4: Issue Management
	Understanding issues
	Jira issue summary
	Working with issues
		Creating an issue
		Editing an issue
		Deleting an issue
		Moving an issue between projects
		Casting a vote on an issue
		Receiving notifications on an issue
		Assigning issues to users
		Sharing issues with other users
	Issue linking
		Linking issues with other issues
		Linking issues with remote contents
	Issue cloning
	Time tracking
		Specifying original estimates
		Logging work
	Issues and comments
		Adding comments
		Permalinking a comment
	Attachments
		Attaching files
	Issue types and subtasks
		Creating issue types
		Deleting issue types
	Subtasks
		Creating subtasks
	Issue type schemes
		Adding issue types to an issue type scheme
	Issue priorities
		Creating a priority scheme
	The HR project
		Adding new issue types
		Updating the issue type scheme
		Putting it all together
	Summary
Chapter 5: Field Management
	Understanding system fields
	Understanding custom fields
		Standard fields
		Advanced fields
	Understanding field searchers
	Custom field context
	Managing custom fields
		Adding a custom field
		Editing/deleting a custom field
		Configuring a custom field
		Adding custom field contexts
		Configuring select options
		Setting default values
	Field configuration
		Adding a field configuration
		Managing field configurations
		Field description
		Field requirement
		Field visibility
		Field rendering
	Screens
	Field configuration scheme
		Managing field configuration schemes
		Adding a field configuration scheme
		Configuring a field configuration scheme
		Associating a field configuration scheme with a project
	The HR project
		Setting up a custom field
		Setting up the field configuration
		Setting up a field configuration scheme
		Putting it together
	Summary
Chapter 6: Screen Management
	Jira and screens
	Working with screens
		Adding a new screen
		Editing/deleting a screen
		Copying a screen
		Configuring screens
			Adding a field to a screen
			Deleting a field from a screen
		Using screen tabs
			Adding a tab to a screen
			Editing/deleting a tab
	Working with screen schemes
		Adding a screen scheme
		Editing/deleting a screen scheme
		Copying a screen scheme
		Configuring a screen scheme
		Associating screens to issue operations
		Editing/deleting an association
	Issue type screen scheme
		Adding an issue type screen scheme
		Editing/deleting an issue type screen scheme
		Copying an issue type screen scheme
		Configuring an issue type screen scheme
		Associating issue types to screen schemes
		Editing/deleting an association
	Associating an issue type screen scheme with a project
	Delegating screen management
	The HR project
		Setting up screens
		Setting up screen schemes
		Setting up issue type screen schemes
		Putting it together
	Summary
Chapter 7: Workflow and Business Process
	Mapping business processes
	Understanding workflows
	Managing workflows
		Issue statuses
		Transitions
			Triggers
			Conditions
			Validators
			Post functions
	Using the workflow designer
	Authoring a workflow
		Adding a trigger to transitions
		Adding a condition to transitions
		Adding a validator to transitions
		Adding a post function to transitions
	Updating an existing workflow
	Workflow schemes
		Creating a workflow scheme
		Configuring a workflow scheme
		Assigning an issue type to a workflow
		Editing or deleting an association
	Applying a workflow scheme to projects
	Delegated workflow management
	Extending a workflow with workflow add-ons
		Suite utilities for Jira
		Jira workflow toolbox
		Jira Misc workflow extensions
		Workflow enhancer for Jira
		ScriptRunner for Jira
	The HR project
		Setting up workflows
		Applying the workflow
		Putting it together
	Summary
Chapter 8: Emails and Notifications
	Jira and email
	Mail servers
	Working with outgoing mail
		Adding an outgoing mail server
		Disabling outgoing mail
		Enabling SMTP over SSL
		Sending a test email
	Mail queues
		Viewing the mail queue
		Flushing the mail queue
	Manually sending emails
	Events
		Adding a mail template
		Adding a custom event
		Firing a custom event
	Notifications
	The notification scheme
		Adding a notification scheme
		Deleting a notification scheme
		Managing a notification scheme
			Adding a notification
			Deleting a notification
		Assigning a notification scheme
	Batching email notifications
	Troubleshooting notifications
	Incoming emails
		Adding an incoming mail server
		Mail handlers
			Creating a new issue or adding a comment to an existing issue
			Adding a comment with the entire email body
			Adding a comment from the non-quoted email body
			Creating a new issue from each email message
			Adding a comment before a specified marker or separator in the email body
		Adding a mail handler
		Editing and deleting a mail handler
		Advanced mail handler
	The HR project
		Setting up mail servers
		Updating workflow post functions
		Setting up a notification scheme
		Setting up notifications
		Putting it together
	Summary
Section 3: Advanced Jira 8
Chapter 9: Securing Jira
	User directories
		Connecting to LDAP
	Users
	User browser
		Adding a user
		Enabling public signup
		Enabling CAPTCHA
	Groups
		Group browser
		Adding a group
		Editing group memberships
		Deleting a group
	Project roles
		Project role browser
		Adding a project role
		Managing default members
		Assigning project role members
	Jira permissions hierarchy
	Application access
	Global permissions
		Jira System Administrator versus Jira Administrator
		Configuring global permissions
		Granting global permissions
		Revoking global permissions
	Project permissions
	Permission schemes
		Adding a permission scheme
		Configuring a permission scheme
			Granting a permissions
			Revoking permissions
		Applying a permission scheme
	Issue security
	Issue security schemes
		Adding an issue security scheme
		Configuring an issue security scheme
			Adding a security level
			Assigning users to a security level
			Setting a default security level
		Applying an issue security scheme
	Troubleshooting permissions
	Workflow security
	Password policy
	Whitelists
	The HR project
		Setting up groups
		Setting up user group association
		Setting up permission schemes
		Setting up permissions
		Putting it together
	Summary
Chapter 10: Searching, Reporting, and Analysis
	Search interface and options in Jira
	Issue navigator
		Basic search
		Advanced search with JQL
		Quick search
	Working with search results
		Switching result views
		Exporting search results
		Customizing the column layout
		Sharing search results
	Filters
		Creating a filter
		Managing filters
		Sharing a filter
		Subscribing to a filter
		Deleting a filter
		Changing the ownership of a filter
	Reports
		Generating a report
	Dashboards
		Managing dashboards
		Creating a dashboard
		Configuring a dashboard
			Setting a layout for the dashboard
		Changing the ownership of a dashboard
	Gadgets
		Placing a gadget on the dashboard
		Moving a gadget
		Editing a gadget
		Deleting a gadget
	The HR project
		Setting up filters
		Setting up dashboards
		Setting up gadgets
		Putting it together
	Summary
Chapter 11: Jira Service Desk
	Jira Service Desk
	Installing Jira Service Desk
	Getting started with Jira Service Desk
		Creating a new service desk
	Branding your customer portal
	Service desk user types
		Adding an agent to a service desk
		Adding a customer to a service desk
		Adding a collaborator to a service desk
	Request types
		Setting up request types
		Organizing request types into groups
	Setting up fields
	Setting up a workflow in Jira Service Desk
	Service level agreement
		Setting up an SLA
		Setting up custom calendars
	Queues
		Creating a new queue
	Creating knowledge base articles
	Process automation
	Summary
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Index