ITIL V2 Plan and Improve (IPPI) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPPI Complete Certification Kit

Title
......Page 2
Notice of Rights
......Page 3
How to access the eLearning Program......Page 4
Table of Contents......Page 5
1 INTRODUCTION......Page 7
2 GENERAL TERMS AND CONCEPTS......Page 19
3 INTRODUCTION TO CAPACITY MANAGEMENT......Page 39
4 INTRODUCTION TO AVAILABILITY MANAGEMENT......Page 47
5 INTRODUCTION TO IT SERVICE CONTINUITY MANAGEMENT......Page 57
6 PLAN AND IMPROVE......Page 63
6.1 MANAGING – Capacity Management......Page 65
6.2 ORGANIZING – Capacity Management......Page 77
6.3 OPTIMIZING – Capacity Management......Page 85
6.4 MANAGING – Availability Management......Page 89
6.5 ORGANIZING – Availability Management......Page 105
6.6 OPTIMIZING – Availability Management......Page 125
6.7 MANAGING – IT Service Continuity Management......Page 127
6.8 ORGANIZING – IT Service Continuity Management......Page 145
6.9 OPTIMIZING – IT Service Continuity Management......Page 155
6.10 SUMMARIES......Page 157
7 ASSIGNMENTS......Page 161
7.1 Assignment 1 – Capacity Management......Page 163
7.2 Assignment 2 – Availability Management......Page 165
7.3 Assignment 3 – IT Service Continuity Management......Page 167
8 ASSIGNMENT RESOURCES......Page 169
8.1 Case Study – RECE Shoe Company......Page 171
9 MOCK EXAM......Page 181
10 MOCK EXAM ANSWERS......Page 193
11 FURTHER READING......Page 195
INDEX......Page 196