IT Management

Cover......Page 1
IT Management......Page 2
©......Page 3
Contents......Page 4
About the author and IT Leaders......Page 6
1 The secret to good IT management......Page 7
2.1 Emotional intelligence......Page 9
2.2 IT management styles......Page 10
2.3 Successful CIO behaviours......Page 12
2.4 Where successful IT managers spend their time......Page 14
2.5 Changing your time profile......Page 17
2.6 Make your changes count......Page 20
3 Team Leadership......Page 21
3.1 Recruit good people......Page 22
3.2 IT organization......Page 23
3.3 Create harmony......Page 25
3.4 Creating a balance of skills......Page 28
3.5 Set direction and objectives......Page 30
3.6 Create good working conditions......Page 32
3.7 Developing skills......Page 33
3.8 Managing performance......Page 36
3.9 Reward & recognition......Page 37
4.1 Building rapport & credibility......Page 38
4.2 Understanding client priorities......Page 40
4.3 Handling objections & gaining commitment......Page 43
5.1 Networking in general......Page 45
5.2 Some facts of life before you start......Page 46
5.3 Building your network......Page 48
5.4 Be influential......Page 50
5.5 When influence turns to power and politics......Page 53
5.6 Do’s and don’ts for managing senior execs......Page 56
6.1 Leadership opportunities......Page 57
6.3 About the author......Page 60