IT-Driven Business Models: Global Case Studies in Transformation

IT-Driven Business Models......Page 5
Contents......Page 7
Foreword......Page 11
Preface......Page 13
Acknowledgments......Page 21
CHAPTER 1 Enterprise Value from Customer Value......Page 23
Customer Value and Enterprise Value......Page 25
Context......Page 26
Shaping a Response......Page 31
Business Models, Business Concepts, and the Role of IT......Page 35
Case Study: Apple......Page 37
Realizing the Information Vision: The Technology Dimension......Page 43
Checklist......Page 49
Management Summary......Page 51
Vision......Page 54
From Product to Solution Provider......Page 55
Process Focus: Waste Disposal and Management......Page 58
Concepts of the Customer Process......Page 60
Realizing the Vision......Page 66
Checklist......Page 70
Management Summary......Page 71
Vision......Page 74
Turning Employees and Customers into Fans......Page 75
Concepts of Market and Customer Development......Page 77
Realizing the Vision......Page 86
Checklist......Page 89
Management Summary......Page 91
From Single Standardized Product to Personalized Service Package: Endress+Hauser......Page 94
Procter & Gamble (Innovation)......Page 96
Pioneering Co-creation: LEGO Group......Page 99
The Tata Nano: A Case of Disruptive Innovation?......Page 101
Concepts of Product and Service Development......Page 102
Realizing the Vision......Page 112
Checklist......Page 114
Management Summary......Page 115
Vision......Page 118
Seamless Fulfillment, Silent Commerce......Page 119
Concepts of Fulfillment......Page 121
Realizing the Vision......Page 130
Checklist......Page 132
Management Summary......Page 133
Vision......Page 135
From Reporting to Strategy Implementation......Page 136
Concepts of Operative Management......Page 144
Realizing the Vision......Page 153
Checklist......Page 155
Management Summary......Page 157
Vision......Page 160
From Value Chain to Ecosystem: Seven Redesigns......Page 161
Competition in Networks......Page 169
Concepts of Value Chain Redesign......Page 172
Realizing the Vision......Page 189
Checklist......Page 191
Management Summary......Page 193
Vision......Page 196
High-Performance IS Organizations......Page 197
Concepts of IS Organizational Performance......Page 201
Realizing the Vision......Page 213
Checklist......Page 216
CONCLUSION IT-Driven Innovation in the 2010s......Page 217
Notes......Page 219
About the Authors......Page 231
Index......Page 233