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دانلود کتاب Interviewing: Principles and Practices

دانلود کتاب مصاحبه: اصول و شیوه ها

Interviewing: Principles and Practices

مشخصات کتاب

Interviewing: Principles and Practices

ویرایش: 13 
نویسندگان:   
سری:  
ISBN (شابک) : 0073406813, 9780073406817 
ناشر: McGraw-Hill Higher Education 
سال نشر: 2010 
تعداد صفحات: 448 
زبان: English 
فرمت فایل : PDF (درصورت درخواست کاربر به PDF، EPUB یا AZW3 تبدیل می شود) 
حجم فایل: 4 مگابایت 

قیمت کتاب (تومان) : 40,000



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توضیحاتی در مورد کتاب مصاحبه: اصول و شیوه ها

مصاحبه: اصول و روش ها، متنی که به طور گسترده برای دوره مصاحبه استفاده می شود، همچنان پیچیدگی رو به رشدی را که با آن مصاحبه انجام می شود، منعکس می کند، و بدنه تحقیقاتی رو به گسترش را در همه انواع تنظیمات مصاحبه ترکیب می کند. ، نظریه ارتباطات اخیر و اهمیت قوانین فرصت برابر در شیوه های مصاحبه. این برنامه کامل ترین برخورد با اصول اولیه مصاحبه را ارائه می دهد، از جمله فرآیند پیچیده ارتباطات بین فردی، انواع و کاربردهای سؤالات، و ساختار مصاحبه ها از آغاز تا پایان.


توضیحاتی درمورد کتاب به خارجی

Interviewing: Principles and Practices, the most widely used text for the interviewing course, continues to reflect the growing sophistication with which interviewing is being approached, incorporating the ever-expanding body of research in all types of interview settings, recent communication theory, and the importance of equal opportunity laws on interviewing practices. It provides the most thorough treatment of the basics of interviewing, including the complex interpersonal communication process, types and uses of questions, and the structuring of interviews from opening to closing.



فهرست مطالب

Title
Contents
1 Introduction to Interviewing
	The Essential Elements of Interviews
		Interactional
		Process
		Parties
		Purpose
		Questions
		Exercise #1—What Is and Is Not an Interview?
	Traditional Forms of Interviewing
		Information-Giving Interviews
		Information-Gathering Interviews
		Selection Interviews
		Reviewing the Interviewee’s Behavior
		Reviewing the Interviewer’s Behavior
		Persuasion
	Nontraditional Forms of Interviewing
		The Focus Group Interview
		The Telephone Interview
		The Videoconference Interview
		The E-Mail Interview
		The Virtual Interview
	SUMMARY
	KEY TERMS AND CONCEPTS
	AN INTERVIEW FOR REVIEW AND ANALYSIS
	STUDENT ACTIVITIES
	NOTES
	RESOURCES
2 An Interpersonal Communication Process
	Two Parties in the Interview
		Relational Dimensions
		Global Relationships
		Gender in Relationships
	Interchanging Roles during Interviews
		Directive Approach
		Nondirective Approach
		Combination of Approaches
	Perceptions of Interviewer and Interviewee
		Perceptions of Self
		Perceptions of the Other Party
	Communication Interactions
		Levels of Interactions
		Gender, Culture, and Self-Disclosure
		Verbal Interactions
		Nonverbal Interactions
	Feedback
		Listening for Comprehension
		Listening for Empathy
		Listening for Evaluation
		Listening for Resolution
	The Interview Situation
		Initiating the Interview
		Perceptions
		Time of Day, Week, and Year
		Place
		Surroundings
		Territoriality
	Outside Forces
	SUMMARY
	KEY TERMS AND CONCEPTS
	AN INTERVIEW FOR REVIEW AND ANALYSIS
	STUDENT ACTIVITIES
	NOTES
	RESOURCES
3 Questions and Their Uses
	Open and Closed Questions
		Open Questions
		Closed Questions
	Primary and Probing Questions
		Types of Probing Questions
		Skillful Interviewing with Probing Questions
		Exercise #1—Supply the Probing Question
	Neutral and Leading Questions
		Loaded Questions
		Exercise #2—Identifi cation of Questions
	Common Question Pitfalls
		The Bipolar Trap
		The Tell Me Everything
		The Open-to-Closed Switch
		The Double-Barreled Inquisition
		The Leading Push
		The Guessing Game
		The Yes (No) Response
		The Curious Probe
		The Quiz Show
		Complexity vs. Simplicity
		The Don’t Ask, Don’t Tell
		Exercise #3—What Are the Pitfalls in These Questions?
	SUMMARY
	KEY TERMS AND CONCEPTS
	AN INTERVIEW FOR REVIEW AND ANALYSIS
	STUDENT ACTIVITIES
	NOTES
	RESOURCES
4 Structuring the Interview
	The Body of the Interview
		Interview Guide
		Interview Schedules
		Exercise #1—Interview Schedules
		Question Sequences
	Opening the Interview
		The Two-Step Process
		Verbal Opening Techniques
		Nonverbal Communication in Openings
		Exercise #2—Interview Openings
	Closing the Interview
		Guidelines for Closing Interviews
		Closing Techniques
		Nonverbal Closing Actions
		Exercise #3—Interview Closings
	SUMMARY
	KEY TERMS AND CONCEPTS
	AN INTERVIEW FOR REVIEW AND ANALYSIS
	STUDENT ACTIVITIES
	NOTES
	RESOURCES
5 The Informational Interview
	Preparing the Interview
		Determining Your Goal
		Researching the Topic
		Structuring the Interview
	Selecting Interviewees and Interviewers
		Selecting Interviewees
		Selecting Interviewers
		Relationship of Interviewer and Interviewee
	Opening the Interview
	Conducting the Interview
		Motivating Interviewees
		Asking Questions
		Note Taking and Recording
		Handling Diffi cult Situations
		Handling Diffi cult Interviewees
	Closing the Interview
	Preparing the Report or Story
	The Interviewee in the Probing Interview
		Doing Homework
		Understanding the Relationship
		Awareness of the Situation
		Anticipating Questions
		Listening to Questions
		Answering Strategically
	SUMMARY
	KEY TERMS AND CONCEPTS
	A PROBING INTERVIEW FOR REVIEW AND ANALYSIS
	PROBING ROLE-PLAYING CASES
	STUDENT ACTIVITIES
	NOTES
	RESOURCES
6 The Survey Interview
	Purpose and Research
		Determining Purpose
		Conducting Research
	Structuring the Interview
		Interview Guide and Schedule
		The Opening
		The Closing
	Survey Questions
		Phrasing Questions
		Sample Question Development
		Probing Questions
		Question Strategies
		Question Scales
		Question Sequences
	Selecting Interviewees
		Defi ning the Population
		Sampling Principles
		Sampling Techniques
	Selecting and Training Interviewers
		Number Needed
		Qualifi cations
		Personal Characteristics
		Training Interviewers
	Conducting Survey Interviews
		Pretesting the Interview
		Interviewing Face-to-Face
		Interviewing by Telephone
		Interviewing through the Internet
	Coding, Tabulation, and Analysis
		Coding and Tabulation
		Analysis
	The Respondent in Survey Interviews
		The Opening
		The Question Phase
	SUMMARY
	KEY TERMS AND CONCEPTS
	A SURVEY INTERVIEW FOR REVIEW AND ANALYSIS
	SURVEY ROLE-PLAYING CASES
	STUDENT ACTIVITIES
	NOTES
	RESOURCES
7 The Recruiting Interview
	Where to Find Good Applicants
	Preparing the Recruiting Effort
		Reviewing EEO Laws
		Exercise #1—Testing Your Knowledge of EEO Laws
		Developing an Applicant Profi le
		Assessing What Applicants Want
	Obtaining and Reviewing Information on Applicants
		Application Forms
		Resumes
		Cover Letters
		Letters of Recommendation and References
		Tests
		Assessing Honesty
		Benefi ts of Previewing Applicants
	Structuring the Interview
		The Opening
		The Body of the Interview
		Closing the Interview
	Conducting the Interview
		Nontraditional Interviewing Approaches
		Asking Questions
		Common Question Pitfalls
		Exercise #2—What Are the Pitfalls in These Questions?
		Traditional Questions
		Nontraditional Questions
		Closing Thoughts on Use of Questions
		Giving Information
	Evaluating the Interview
	SUMMARY
	KEY TERMS AND CONCEPTS
	A RECRUITING INTERVIEW FOR REVIEW AND ANALYSIS
	RECRUITING ROLE-PLAYING CASES
	STUDENT ACTIVITIES
	NOTES
	RESOURCES
	Employment Interview
8 The Employment Interview
	Analyzing Yourself
		Questions to Guide Your Self- Analysis
	Doing Your Homework
		Research Your Field
			Research Organizations
			Research the Recruiter
			Research the Position
			Research Current Events
			Research the Interview Process
	Conducting the Search
		Networking
			Knocking on Doors
			Newspapers and Newsletters
			The Placement Agency or Service
			The Internet
			The Career/Job Fair
		Preparing Credentials
			Resumes
			The Portfolio
			The Cover Letter
			Personal Web Sites, Pages, and Blogs
	Creating a Favorable First Impression
		Relationship of the Interview Parties
		Dress and Appearance
		Nonverbal Communication
		Arrival and Opening
	Answering Questions
		Preparing to Respond
		Responding: Successful Applicants
		Responding: Unsuccessful Applicants
		Unlawful Questions
		Exercise #1—Which Questions Are Unlawful and Why?
	Asking Questions
		Guidelines for Asking Questions
		Question Pitfalls
		Exercise #2—Applicant Pitfalls
		Sample Applicant Questions
	The Closing
	Evaluation and Follow-Up
	Handling Rejection
	SUMMARY
	KEY TERMS AND CONCEPTS
	AN EMPLOYMENT INTERVIEW FOR REVIEW AND ANALYSIS
	EMPLOYMENT ROLE-PLAYING CASES
	STUDENT ACTIVITIES
	NOTES
	RESOURCES
9 The Performance Interview
	Preparing for the Performance Interview
		Reviewing Rules, Laws, and Regulations
	Selecting an Appropriate Review Model
		Behaviorally Anchored Rating Scales (BARS) Model
		Management by Objectives (MBO) Model
		Universal Performance Interviewing Model
		The 360-Degree Approach
	Conducting the Performance Interview
		Opening the Interview
		Discussing Performance
		Setting New Goals and a Plan of Action
		Closing the Interview
	The Employee in the Performance Review
	The Performance Problem Interview
		Determining Just Cause
		Preparing for the Interview
		Keeping Self and the Situation under Control
		Focusing on the Problem
		Avoiding Conclusions during the Interview
		Closing the Interview
	SUMMARY
	KEY TERMS AND CONCEPTS
	A PERFORMANCE INTERVIEW FOR REVIEW AND ANALYSIS
	PERFORMANCE REVIEW ROLE-PLAYING CASES
	STUDENT ACTIVITIES
	NOTES
	RESOURCES
10 The Interview: Persuader Persuasive
	The Ethics of Persuasion
		What Is Ethical?
		Fundamental Ethical Guidelines
	Selecting the Interviewee
	Analyzing the Interviewee
		The Interviewee’s Physical and Mental Characteristics
		Socioeconomic Background
		Culture
		Values/Beliefs/Attitudes
		Emotions
	Analyzing the Situation
		Atmosphere
		Timing
		Physical Setting
		Outside Forces
	Researching the Issue
		Sources
		Types of Evidence
	Planning the Interview
		Determining Your Purpose
		Selecting Main Points
		Developing Main Points
		Selecting Strategies
	Conducting the Interview
		Opening the Interview
		Creating a Need or Desire
		Using Questions Strategically
		Adapting to the Interviewee
		Presenting the Solution
		Considering the Solution
		Handling Objections
		Closing the Interview
		Summary Outline
	SUMMARY
	KEY TERMS AND CONCEPTS
	A PERSUASIVE INTERVIEW FOR REVIEW AND ANALYSIS
	PERSUASION ROLE-PLAYING CASES
	PERSUASION ROLE-PLAYING CASES
	STUDENT ACTIVITIES
	NOTES
	RESOURCES
11 The The Persuasive Interview: Persuadee
	Ethics and the Persuadee
		Be Honest
		Be Fair
		Be Skeptical
		Be Thoughtful and Deliberate in Judgment
		Be Open-Minded
		Be Responsive
	Be an Informed Participant
		Psychological Strategies
	Be a Critical Participant
		Language Strategies
		Logical Strategies
		Evidence
	Be an Active Participant
		The Opening
		Creating a Need or Desire
		Establishing Criteria
		Presenting the Solution
		The Closing
	SUMMARY
	KEY TERMS AND CONCEPTS
	A PERSUASIVE INTERVIEW REVIEW FOR AND ANALYSIS
	PERSUASION ROLE-PLAYING CASES
	STUDENT ACTIVITIES
	NOTES
	RESOURCES
	Interview
12 The Counseling Interview
	Preparing for the Counseling Interview
		Analyzing Self
		Analyzing the Interviewee
		Considering Interviewing Approaches
		Selecting the Setting
	Conducting the Interview
		The Opening
		Encouraging Self-Disclosure
		Listening
		Observing
		Questioning
		Responding
		Closing the Interview
		Evaluating the Interview
		The Telephone Interview
	SUMMARY
	KEY TERMS AND CONCEPTS
	A COUNSELING INTERVIEW FOR REVIEW AND ANALYSIS
	COUNSELING ROLE-PLAYING CASES
	STUDENT ACTIVITIES
	NOTES
	RESOURCES
13 The Health Care Interview
	Creating a Collaborative Relationship
		Sharing Control
		Reducing Relational Distance
		Appreciating Diversity
		Creating and Maintaining Trust
	Opening the Interview
		Enhancing the Climate
		Being Sensitive and Personal
		Adapting the Opening
	Getting Information
		Barriers to Getting Information
		Ways to Improve Information Getting
		Addressing the Language Barrier
	Giving Information
		Causes for Loss and Distortion of Information
		Giving Information More Effectively
	Counseling and Persuading
		Barriers to Effective Counseling and Persuading
		Effective Counseling and Persuading
	Closing the Interview
	SUMMARY
	KEY TERMS AND CONCEPTS
	A HEALTH CARE INTERVIEW FOR REVIEW AND ANALYSIS
	HEALTH CARE ROLE-PLAYING CASES
	STUDENT ACTIVITIES
	NOTES
	RESOURCES
Glossary
Author Index
Subject Index




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