Interpersonal Communication

Title
Contents
PART 1 FUNDAMENTALS OF FUNDAMENTALS OF INTERPERSONAL COMMUNICATION
	1 About Communication
		Why We Communicate
			Communication Meets Physical Needs
			Communication Meets Relational Needs
			Communication Fills Identity Needs
			Communication Meets Spiritual Needs
			Communication Serves Instrumental Needs
			Learn It Apply It Refl ect on It
		The Nature of Communication
			Three Models of Human Communication
			Six Characteristics of Communication
			Dispelling Some Communication Myths
			Learn It Apply It Refl ect on It
		How We Communicate Interpersonally
			Characteristics of Interpersonal Communication
			Why Interpersonal Communication Matters
			Learn It Apply It Refl ect on It
		Building Your Communication Competence
			What Communicating Competently Involves
			Characteristics of Competent Communicators
			Learn It Apply It Refl ect on It
		Master the Chapter
	2 Culture and Gender
		Understanding Culture and Communication
			Defi ning Culture
			The Components of Culture
			Cultures and Co-Cultures
			Communicating with Cultural Awareness
			Learn It Apply It Refl ect on It
		How Culture Affects Communication
			Individualism and Collectivism
			Low- and High-Context Cultures
			Low- and High-Power-Distance Cultures
			Masculine and Feminine Cultures
			Monochronic and Polychronic Cultures
			Uncertainty Avoidance
			Cultural Communication Codes
			Learn It Apply It Refl ect on It
		Understanding Gender and Communication
			Gender Roles and Communication
			Biological Sex and Communication
			Sexual Orientation and Communication
			Some Explanations for Gendered Communication
			Learn It Apply It Refl ect on It
		How Gender Affects Communication
			Gender and Verbal Communication
			Gender and Nonverbal Communication
			Learn It Apply It Refl ect on It
		Master the Chapter
	3 Communication and the Self
		Understanding the Self: Self-Concept
			What Is a Self-Concept?
			How a Self-Concept Develops
			Awareness and Management of the Self-Concept
			Learn It Apply It Refl ect on It
		Valuing the Self: Self-Esteem
			Benefi ts and Drawbacks of Self-Esteem
			Culture, Sex, and Self-Esteem
			The Self and Interpersonal Needs
			Learn It Apply It Refl ect on It
		Presenting the Self: Image Management
			Principles of Image Management
			Managing Face Needs
			Learn It Apply It Refl ect on It
		Communicating the Self: Self-Disclosure
			Principles of Self-Disclosure
			Benefi ts of Self-Disclosure
			Risks of Self-Disclosure
			Risks of Disclosing Online
			Learn It Apply It Refl ect on It
		Master the Chapter
	4 Interpersonal Perception
		The Process of Perception
			Interpersonal Perception Defi ned
			Three Stages of the Perception Process
			Infl uences on Perceptual Accuracy
			Learn It Apply It Refl ect on It
		Fundamental Forces in Interpersonal Perception
			Stereotyping Relies on Generalizations
			The Primacy Effect Governs First Impressions
			The Recency Effect Infl uences Impressions
			Our Perceptual Set Limits What We Perceive
			Egocentrism Narrows Our Perspective
			Positivity and Negativity Biases Affect Perception
			Learn It Apply It Refl ect on It
		Explaining What We Perceive
			Explaining Behavior Through Attributions
			Recognizing Common Attribution Errors
			Learn It Apply It Refl ect on It
		Improving Your Perceptual Abilities
			Being Mindful of Your Perceptions
			Checking Your Perceptions
			Learn It Apply It Refl ect on It
		Master the Chapter
PART 2 INTERPERSONAL
	5 Language
		The Nature of Language
			Language Is Symbolic
				Language Is Arbitrary (Mostly)
				Language Is Governed by Rules
				Language Has Layers of Meaning
				Language Varies in Clarity
				Language Is Bound by Context and Culture
				Learn It Apply It Refl ect on It
		Appreciating the Power of Words
			Naming Defi nes and Differentiates Us
				We Use Words to Persuade
				Credibility Empowers Us
				Language Expresses Affection and Intimacy
				Words Provide Comfort and Healing
				Learn It Apply It Refl ect on It
		Master the Chapter
	6 Nonverbal Communication
		The Nature of Nonverbal Communication
			What Is Nonverbal Communication?
			Five Characteristics of Nonverbal Communication
			Functions of Nonverbal Communication
			Learn It Apply It Refl ect on It
		Ten Channels of Nonverbal Communication
			Facial Displays
			Eye Behaviors
			Movement and Gestures
			Touch Behaviors
			Vocal Behaviors
			The Use of Smell
			The Use of Space
			Physical Appearance
			The Use of Time
			The Use of Artifacts
			Learn It Apply It Refl ect on It
		Culture, Sex, and Nonverbal Communication
			Culture Infl uences Nonverbal Communication
			Sex Infl uences Nonverbal Communication
			Learn It Apply It Refl ect on It
		Improving Your Nonverbal Communication Skills
			Interpreting Nonverbal Communication
			Expressing Nonverbal Messages
			Learn It Apply It Refl ect on It
		Master the Chapter
	7 Listening
		The Nature of Listening
			What Is Listening?
			The Importance of Listening Effectively
			Some Misconceptions About Listening
			Culture and Sex Affect Listening Behavior
			Learn It Apply It Refl ect on It
		Ways of Listening
			Stages of Effective Listening
			Types of Listening
			Learn It Apply It Refl ect on It
		Common Barriers to Effective Listening
			Noise
			Pseudolistening and Selective Attention
			Information Overload
			Glazing Over
			Rebuttal Tendency
			Closed-Mindedness
			Competitive Interrupting
			Learn It Apply It Refl ect on It
		Becoming a Better Listener
			Becoming a Better Informational Listener
			Becoming a Better Critical Listener
			Becoming a Better Empathic Listener
			Learn It Apply It Refl ect on It
		Master the Chapter
	8 Emotion
		Emotion in Interpersonal Communication
			What Is an Emotion?
			Joyful/Affectionate Emotions: Happiness, Love, Passion, and Liking
			Hostile Emotions: Anger, Contempt, Disgust, Jealousy, and Envy
			Sad/Anxious Emotions: Sadness, Depression, Grief, Fear, and Social Anxiety
			Learn It Apply It Refl ect on It
		The Nature of Emotion
			Emotions Are Multidimensional
			Emotions Vary in Valence and Intensity
			Emotions Come in Primary and Secondary Forms
			Sometimes Emotions Are Meta-Emotions
			Learn It Apply It Refl ect on It
		Infl uences on Emotional Experience and Expression
			Culture
			Display Rules
			Technology
			Emotional Contagion
			Sex and Gender
			Personality
			Emotional Intelligence
			Learn It Apply It Refl ect on It
		Sharpening Your Emotional Communication Skills
			Identifying Emotions
			Reappraising Negative Emotions
			Accepting Responsibility for Emotions
			Separating Emotions from Actions
			Learn It Apply It Refl ect on It
		Master the Chapter
PART 3 DYNAMICS OF INTERPERSONAL RELATIONSHIPS
	9 Interpersonal Communication in Friendships and Professional Relationships
		Why Social Relationships Matter
			We Form Relationships Because We Need to Belong
			Social Relationships Bring Rewards
			Social Relationships Carry Costs as Well as Rewards
			Learn It Apply It Refl ect on It
		Forming and Maintaining Social Bonds
			Attraction Theory
			Uncertainty Reduction Theory
			Predicted Outcome Value Theory
			Understanding Relationship Formation
			Theories About Costs and Benefi ts
			Relational Maintenance Behaviors
			Understanding Relationship Maintenance
			Learn It Apply It Refl ect on It
		Characteristics of Friendships
			Friendships Are Voluntary
			Friendships Are Usually Between Peers
			Friendships Are Governed by Rules
			Friendships Differ by Sex
			Friendships Have a Life Span
			Learn It Apply It Refl ect on It
		Social Relationships in the Workplace
			Social Relationships with Co-Workers
			Social Relationships Between Superiors and Subordinates
			Social Relationships with Clients
			Learn It Apply It Refl ect on It
		Master the Chapter
	10 Interpersonal Communication in Romantic and Family Relationships
		The Nature of Intimate Relationships
			Intimate Relationships Require Deep Commitment
			Intimate Relationships Foster Interdependence
			Intimate Relationships Require Continuous Investment
			Intimate Relationships Spark Dialectical Tensions
			Learn It Apply It Refl ect on It
		Communicating in Romantic Relationships
			Characteristics of Romantic Relationships
			Getting In: Forming Romantic Relationships
			Differing Relational Types Among Romantic Couples
			Interpersonal Communication in Romantic Relationships
			Getting Out: Ending Romantic Relationships
			Learn It Apply It Refl ect on It
		Communicating in Families
			What Makes a Family?
			Types of Families
			Communication Issues in Families
			Learn It Apply It Refl ect on It
		Creating a Positive Communication Climate
			Using Confi rming Messages and Minimizing Disconfi rming Messages
			Avoiding Making Others Defensive
			Providing Effective Feedback
			Learn It Apply It Refl ect on It
		Master the Chapter
	11 Interpersonal Conflict
		The Nature of Interpersonal Confl ict
			Defi ning Interpersonal Confl ict
			Thinking About Interpersonal Confl ict
			Learn It Apply It Refl ect on It
		Confl ict in Personal Relationships
			Characteristics of Interpersonal Confl ict
			The Most Common Sources of Confl ict
			How Sex and Gender Affect Confl ict
			How Culture Affects Confl ict
			Confl ict Online
			Learn It Apply It Refl ect on It
		Power and Confl ict
			Characteristics of Power
			Forms of Power
			Sex, Gender, and Power
			Culture and Power
			Learn It Apply It Refl ect on It
		Managing Interpersonal Confl ict
			Problematic Behaviors During Confl ict
			Strategies for Managing Confl ict Successfully
			Learn It Apply It Refl ect on It
		Master the Chapter
	12 Deceptive Communication
		The Nature of Interpersonal Deception
			Defi ning Deception
			The Elements of Deception
			Interpersonal Deception as a Common Occurrence
			Learn It Apply It Refl ect on It
		The Diversity of Deceptive Acts
			Some Reasons Why People Deceive
			Some Deceptive Acts Are Acts of Simulation
			Some Deceptive Acts Are Acts of Dissimulation
			Learn It Apply It Refl ect on It
		Communication Behaviors and Deception
			Detecting Deception Is Diffi cult
			Some Behaviors Are Common During Acts of Deception
			Learn It Apply It Refl ect on It
		Detecting Lies in Different Contexts
			Familiarity Affects Detection Success
			Expressive People Are Better Liars
			Culture Matters, but Only Sometimes
			Motivation Doesn’t Always Help
			Suspicion May Not Improve Detection Ability
			Noninteractive Contexts Are Best for Detection
			Learn It Apply It Refl ect on It
		Master the Chapter
Glossary
Endnotes
Credits
Index