International Logistics and Supply Chain Outsourcing: From Local to Global

Contents......Page 5
Preface......Page 7
Introduction and background......Page 9
The global market......Page 24
Global market drivers......Page 27
Summary......Page 52
Europe, the Middle East and Africa (EMEA)......Page 54
The Americas......Page 79
Latin America......Page 85
Asia Pacific (APAC)......Page 89
Australasia......Page 108
Summary......Page 111
Introduction......Page 112
Outsourcing operations......Page 113
Breakdown of broad service types......Page 128
Value-added services......Page 138
Summary......Page 142
The overall 3PL market......Page 144
Growth of the 3PL market......Page 145
Global providers......Page 150
European providers......Page 157
US providers......Page 183
Asia Pacific providers......Page 200
Summary......Page 206
Introduction......Page 209
Outsourcing context......Page 210
Business drivers......Page 219
Logistics drivers and drawbacks......Page 230
The critical factors of choice......Page 236
Summary......Page 241
Introduction......Page 243
External issues influencing logistics outsourcing......Page 244
Internal outsourcing issues......Page 260
Summary......Page 274
General approach......Page 276
Detailed steps......Page 277
The contract......Page 301
Summary......Page 304
Introduction......Page 305
Need for management......Page 306
Managing the relationship......Page 314
Implementation planning......Page 321
Why monitor outsourced logistics operations?......Page 326
Different approaches to cost and performance monitoring......Page 327
What to measure against?......Page 333
An operational planning and control system......Page 337
An approach to monitoring a 3PL......Page 338
Detailed metrics and KPIs......Page 343
Influencing factors......Page 351
Did we get it right?......Page 353
Summary......Page 358
Understanding 4PL......Page 360
Choosing a 4PL provider......Page 367
The 4PL perspective......Page 370
The reality and development of 4PL......Page 374
The future for outsourcing and 3PLs......Page 377
Summary......Page 384
Abbreviations......Page 385
References......Page 388
Index......Page 397