Information Technology Project Management

Cover
Contents
Preface
Chapter 1 Introduction to Project Management
	Introduction
	What Is a Project?
	What Is Project Management?
	Program and Project Portfolio Management
	The Role of the Project Manager
	The Project Management Profession
	Chapter Summary
	Discussion Questions
	Quick Quiz
	Quick Quiz Answers
	Exercises
	Key Terms
	Endnotes
Chapter 2 The Project Management and Information Technology Context
	A Systems View of Project Management
	Understanding Organizations
	Focusing on Stakeholder Needs
	Project and Product Life Cycles
	The Context of Information Technology Projects
	Recent Trends Affecting Information Technology Project Management
	Chapter Summary
	Discussion Questions
	Quick Quiz
	Quick Quiz Answers
	Exercises
	Key Terms
	Endnotes
Chapter 3 The Project Management Process Groups
	Project Management Process Groups
	Mapping the Process Groups to the Knowledge Areas
	Developing an IT Project Management Methodology
	Case Study 1: JWD Consulting’s Project Management Intranet Site Project (Predictive Approach)
	Case Study 2: JWD Consulting’s Project Management Intranet Site Project (Agile Approach)
	Templates by Process Group
	Chapter Summary
	Discussion Questions
	Quick Quiz
	Quick Quiz Answers
	Exercises
	Key Terms
	Endnotes
Chapter 4 Project Integration Management
	What Is Project Integration Management?
	Strategic Planning and Project Selection
	Methods for Selecting Projects
	Developing a Project Charter
	Developing a Project Management Plan
	Directing and Managing Project Work
	Managing Project Knowledge
	Monitoring and Controlling Project Work
	Performing Integrated Change Control
	Closing Projects or Phases
	Using Software to Assist in Project Integration Management
	Considerations for Agile/Adaptive Environments
	Chapter Summary
	Discussion Questions
	Quick Quiz
	Quick Quiz Answers
	Exercises
	Running Case
	Tasks
	Key Terms
	Endnotes
Chapter 5 Project Scope Management
	What Is Project Scope Management?
	Planning Scope Management
	Collecting Requirements
	Defining Scope
	Creating the Work Breakdown Structure
	Validating Scope
	Controlling Scope
	Using Software to Assist in Project Scope Management
	Considerations for Agile/Adaptive Environments
	Chapter Summary
	Discussion Questions
	Quick Quiz
	Quick Quiz Answers
	Exercises
	Running Case
	Tasks
	Key Terms
	Endnotes
Chapter 6 Project Schedule Management
	The Importance of Project Schedules
	Planning Schedule Management
	Defining Activities
	Sequencing Activities
	Estimating Activity Durations
	Developing the Schedule
	Controlling the Schedule
	Using Software to Assist in Project Schedule Management
	Considerations for Agile/Adaptive Environments
	Chapter Summary
	Discussion Questions
	Quick Quiz
	Quick Quiz Answers
	Exercises
	Running Case
	Tasks
	Key Terms
	Endnotes
Chapter 7 Project Cost Management
	The Importance of Project Cost Management
	Basic Principles of Cost Management
	Planning Cost Management
	Estimating Costs
	Determining the Budget
	Controlling Costs
	Using Project Management Software to Assist in Project Cost Management
	Considerations for Agile/Adaptive Environments
	Chapter Summary
	Discussion Questions
	Quick Quiz
	Quick Quiz Answers
	Exercises
	Running Case
	Tasks
	Key Terms
	Endnotes
Chapter 8 Project Quality Management
	The Importance of Project Quality Management
	What Is Project Quality Management?
	Planning Quality Management
	Managing Quality
	Controlling Quality
	Tools and Techniques for Quality Control
	Modern Quality Management
	Improving IT Project Quality
	Using Software to Assist in Project Quality Management
	Considerations for Agile/Adaptive Environments
	Chapter Summary
	Discussion Questions
	Quick Quiz
	Quick Quiz Answers
	Exercises
	Running Case
	Tasks
	Key Terms
	Endnotes
Chapter 9 Project Resource Management
	The Importance of Resource Management
	What Is Project Resource Management?
	Keys to Managing and Leading People
	Developing the Resource Management Plan and Team Charter
	Estimating Activity Resources
	Acquiring Resources
	Developing the Project Team
	Managing the Project Team
	Controlling Resources
	Using Software to Assist in Resource Management
	Considerations for Agile/Adaptive Environments
	Chapter Summary
	Discussion Questions
	Quick Quiz
	Quick Quiz Answers
	Exercises
	Running Case
	Key Terms
	Endnotes
Chapter 10 Project Communications Management
	The Importance of Project Communications Management
	Keys to Good Communications
	Planning Communications Management
	Managing Communications
	Monitoring Communications
	Suggestions for Improving Project Communications
	Using Software to Assist in Project Communications
	Considerations for Agile/Adaptive Environments
	Chapter Summary
	Discussion Questions
	Quick Quiz
	Quick Quiz Answers
	Exercises
	Running Case
	Key Terms
	Endnotes
Chapter 11 Project Risk Management
	The Importance of Project Risk Management
	Planning Risk Management
	Common Sources of Risk on IT Projects
	Identifying Risks
	Performing Qualitative Risk Analysis
	Performing Quantitative Risk Analysis
	Planning Risk Responses
	Implementing Risk Responses
	Monitoring Risks
	Using Software to Assist in Project Risk Management
	Considerations for Agile/Adaptive Environments
	Chapter Summary
	Discussion Questions
	Quick Quiz
	Quick Quiz Answers
	Exercises
	Running Case
	Key Terms
	Endnotes
Chapter 12 Project Procurement Management
	The Importance of Project Procurement Management
	Planning Procurement Management
	Conducting Procurements
	Controlling Procurements
	Using Software to Assist in Project Procurement Management
	Considerations for Agile/Adaptive Environments
	Chapter Summary
	Discussion Questions
	Quick Quiz
	Quick Quiz Answers
	Exercises
	Running Case
	Key Terms
	Endnotes
Chapter 13 Project Stakeholder Management
	The Importance of Project Stakeholder Management
	Identifying Stakeholders
	Planning Stakeholder Engagement
	Managing Stakeholder Engagement
	Monitoring Stakeholder Engagement
	Using Software to Assist in Project Stakeholder Management
	Considerations for Agile/Adaptive Environments
	Chapter Summary
	Discussion Questions
	Quick Quiz
	Quick Quiz Answers
	Exercises
	Running Case
	Key Terms
	Endnotes
Glossary
Index