Information, technology, and the future of commerce : resources for growth in a connected world

Content: Preface xv    Acknowledgments xix     SECTION I FOUNDATIONS 1     CHAPTER 1 Introduction 3     Cognition 4     Innovation 6     The Macro Picture 8     Earthquakes Every Year 11     Themes 18     We   ve Seen This Movie Before 21     Notes 23     CHAPTER 2 Demographics 25     Is There a    Net Generation   ? 26     Digital Natives 28     Millennials at Work 29     Behavior and Expectations 30     Looking Ahead 30     Notes 33     CHAPTER 3 Behavioral Economics 35     Challenges to Economic Man 35     Behavioral Economics in a Networked Age 37     Looking Ahead 40     Notes 41     CHAPTER 4 Information Economics 43     Information Goods 44     Pricing Information: Versioning and Bundling 46     Network Effects 48     Lock-in 49     Looking Ahead 50     Notes 55     CHAPTER 5 Platforms 57     Strategic Levers 60     Looking Ahead 63     Notes 63     CHAPTER 6 Power Laws and Their Implications 65     A Bit of History 65     Long-Tail Successes 67     Cautionary Tales 67     Facts of Life 68     Implications 69     Looking Ahead 70     Notes 71     CHAPTER 7 Security and Risk 73     Landscape 73     Information Space Is Neither Average nor Normal 75     People Systematically Misestimate Risk 76     Doing It Right 77     Looking Ahead 81     Notes 81     SECTION II WORK AND ORGANIZATION 83     CHAPTER 8 A Brief History of Organizational Innovation 85     1776: Division of Labor 85     1860   1890: Railroads and the Rise of Administration 86     1910: Scientific Management and the Further Division of Labor 87     1930s: Alfred Sloan at General Motors 88     1937   1981: Transaction Costs 88     1980s: Economies of Scope and Core Competencies 89     1995: Linux as    Commons-Based Peer Production    90     2000: Offshore 91     Looking Ahead 91     Notes 92     CHAPTER 9 Firms, Ecosystems, and Collaboratives 93     Emerging Nonfirm Models 93     Distributed Capital 98     Looking Ahead 100     Notes 101     CHAPTER 10 Government 103     The Biggest Employer 104     Government Hiring at a Crossroads 107     Inevitable Downsizing 108     Government on the Technology Landscape 110     Looking Ahead 112     Notes 113     CHAPTER 11 Crowds 115     Crowdsourcing: Group Effort 115     Information Markets and Other Crowd Wisdom 119     Varieties of Market Experience 122     Looking Ahead 123     Notes 124     CHAPTER 12 Mobility 127     Bottom Up 127     Search Costs 130     Supply Chain Efficiency 130     Mobile Phone Industry Impact 131     Risk Mitigation 132     Apps for Change 133     Looking Ahead 136     Notes 137     CHAPTER 13 Work 139     The Big Picture: Macro Trends 139     Where 141     Outputs 143     Skills 144     Work 146     Looking Ahead 149     Notes 150     CHAPTER 14 Productivity 153     Classic Productivity Definitions 154     Services Productivity 155     Services Productivity and Information Technology 156     Information Technology and Unemployment 158     Looking Ahead 159     Notes 160     SECTION III BUSINESS MODEL DISRUPTION 161     CHAPTER 15 Business Model Overview 163     Definition 164     Changing Minds, Changing Models 165     Disruptive Innovation 166     Disruptive Innovation as Paradigm Shift 168     Looking Ahead 168     Notes 169     CHAPTER 16 Data and Communications 171     Evolution of the Incumbent Business Model, 1877   1996 171     Business Model Disruption, 1996   2010 174     Implications of    Stupid    Networks 177     Looking Ahead 178     Notes 178     CHAPTER 17 Software Business Models 179     Incumbent Model Pre-2000 179     Business Model Disruption after 1998 181     Looking Ahead 187     Notes 188     CHAPTER 18 Music Business Models 189     Incumbent Model Pre-2000 189     Business Model Disruption Pre-Napster 192     Business Model Disruption Post-Napster 194     Looking Ahead 197     Notes 198     CHAPTER 19 News 199     Incumbent Formula Pre-2005 199     Business Model Disruption 203     Looking Ahead 205     Notes 207     CHAPTER 20 Healthcare 209     Definitions 210     Healthcare as Car Repair for People? 211     Following the Money 212     Where Information Technology Can and Cannot Help 214     Disruptive Innovation 216     Looking Ahead 219     Notes 220     CHAPTER 21 Two Disruptions that Weren   t 221     Retail 221     Real Estate 227     Notes 229     SECTION IV TECHNOLOGY LANDSCAPES 231     CHAPTER 22 Code 233     Intangibility 234     Fungibility 235     Code Embeds Value Judgments 236     Metadata 237     Social Metadata 238     Looking Ahead 240     Notes 241     CHAPTER 23 Sensors 243     Historical Roots 243     Ubiquity 244     Current Examples 246     Phones as Sensors 249     Looking Ahead 250     Notes 251     CHAPTER 24 The Internet and Other Networks 253     Legacy Telecom Network Principles 254     Defense Origins of the Internet 255     Internet Principles 257     Consequences of Internet Principles 259     Looking Ahead 260     Notes 260     CHAPTER 25 Location Awareness 263     Variations on a Theme 265     Landmarks 266     Location, Mobility, and Identity 268     Looking Ahead 270     Notes 270     CHAPTER 26 Clouds 271     Both Technical and Economic Innovation 272     Cloud Computing and the Enterprise 273     The Cloud Will Change How     Resources Are Organized 275     Practical Considerations 276     Looking Ahead 278     Notes 278     CHAPTER 27 Wireless 281     Precedents 281     The Breakthrough 286     Looking Ahead 289     Notes 290     CHAPTER 28 Search 291     Why Search Matters: Context 291     The Wide Reach of Search 294     Valuing Search 296     Looking Ahead 297     Notes 301     CHAPTER 29 Analytics 303     Why Now? 304     Practical Considerations: Why Analytics Is Still Hard 308     Looking Ahead 309     Notes 310     CHAPTER 30 Information Visualization 311     Supply 311     Demand 311     Audience 312     Definition and Purpose 312     Current State 313     Looking Ahead 316     Notes 317     SECTION V SOME BIG QUESTIONS 319     CHAPTER 31 Identity and Privacy 321     Privacy 322     Scale 323     Invisibility 325     Identity 326     Looking Ahead 327     Notes 329     CHAPTER 32 Communications and Relationships 331     Connections 331     Networks 336     Creation 340     Looking Ahead 341     Notes 342     CHAPTER 33 Place, Space, and Time 343     Virtuality 345     Organizations 346     Automata 347     Implications 348     Looking Ahead 349     Notes 350     CHAPTER 34 Conflict 351     Warfare between Nation-States 351     Non-Nation-State Actors 353     Emerging Offensive Weapons 357     Looking Ahead 358     Notes 359     CHAPTER 35 Innovation 361     Amazon 361     Crowds 367     Looking Ahead 369     Notes 370     CHAPTER 36 Information, Technology, and Innovation 371     Macro Issues 371     Globalization 372     Strategy 373     Organizations 380     Marketing 381     Supply Chains 385     The IT Shop 386     Implications 387     The Last Word ... 388     Notes 388     About the Author 391     Index 393