Information Systems Management: Governance, Urbanization and Alignment

Cover
Title Page
Copyright Page
Contents
Foreword to the 2nd Edition
Foreword to the 1st Edition
Introduction
Part 1 Governing the Stakeholders
	Introduction to Part 1
	Chapter 1 IS Stakeholders
		1.1. The technological environment of IS stakeholders, and its development
		1.2. Impact of the developing technologies on organizational management
		1.3. Understanding and categorizing the human stakeholders in IS
			1.3.1. The days of the pioneers
			1.3.2. The birth of the IS manager, a change in status
			1.3.3. Organizing functions around IS governance
			1.3.4. Extending IS from internal stakeholders to external stakeholders
	Chapter 2 From Global Governance to IS Governance
		2.1. From organizational governance to IS governance
			2.1.1. COSO standards
			2.1.2. The Sarbanes–Oxley Act
		2.2. Defining IS governance
		2.3. IS governance in an outsourcing strategy
			2.3.1. The scope of outsourcing and the stakeholders involved
			2.3.2. A dual strategy
			2.3.3. Transactional governance
		2.4. IS governance in a resource pooling strategy
			2.4.1. Hybrid forms between hierarchy and market
			2.4.2. Self-organized forms
		2.5. IS governance in a co-management strategy with stakeholders
			2.5.1. The forgotten stakeholders
			2.5.2. Recognizing stakeholder contributions
			2.5.3. A multifaceted approach with a strong HR emphasis
		2.6. Open innovation-type software
		2.7. Exercise: PingPongApp
	Chapter 3 IS Governance in Practice
		3.1. IS governance organizational models
			3.1.1. Centralized governance
			3.1.2. Decentralized governance
			3.1.3. Federal governance
			3.1.4. Internal software and computing service-type governance
		3.2. IS governance benchmarks
			3.2.1. Control objectives for information and related technology (COBIT)
			3.2.2. Enterprise value, governance of IT investments (ValIT)
			3.2.3. IT framework for management of IT-related business risks (RiskIT)
			3.2.4. Global technology audit guide (GTAG)
			3.2.5. Information technology infrastructure library (ITIL)
			3.2.6. International electro-technical commission (ISO/IEC)
			3.2.7. Specific benchmarks
		3.3. Implement a best practice benchmark
		3.4. Exercise: GreenNRJ
Part 2 Urbanizing the Territories
	Introduction to Part 2
	Chapter 4 The IS Territory
		4.1. The territory
		4.2. Organizational and microeconomic territory
			4.2.1. The hierarchical–functional territory
			4.2.2. The territory of business processes
		4.3. Organizational territory and mesoeconomics
		4.4. The IS territory
		4.5. The IS territory and the organization’s territory
			4.5.1. The IS territory and the hierarchical pyramid
			4.5.2. IS territory and functional silos
		4.6. The IS territory and process systems engineering
		4.7. Alignment between the firm’s territory and the IS territory
		4.8. Representing the IS territory
		4.9. Unified modeling language (UML)
			4.9.1. Process modeling
			4.9.2. Function modeling
			4.9.3. Modeling information content
			4.9.4. Modeling software applications
			4.9.5. Modeling the hardware
		4.10. Exercise: Linky and Enedis’ IS territory
	Chapter 5 Territorial Urbanization
		5.1. Urbanization
		5.2. Urbanization of ISs
		5.3. Urbanization: approaches and objectives
			5.3.1. Understanding the existing IS
			5.3.2. Defining the target IS and the associated trajectory
			5.3.3. Providing the tools to steer development
			5.3.4. The IS urbanization approach proposed by CIGREF and IFACI
			5.3.5. The urbanization process, software packages and ERP
		5.4. The planner’s job
		5.5. The limits
		5.6. IS urbanization and the ecological transition
		5.7. Exercise: urbanization of France’s government IS
	Chapter 6 Urbanizing the Inter-organizational IS
		6.1. Inter-organizational territory
			6.1.1. Inter-organizational territories and the value chain: the sectorial chain
			6.1.2. Inter-organizational territories and the value chain: the ecosystem
		6.2. Inter-organizational territory of the IS
			6.2.1. The extended IS
			6.2.2. The cooperative IS
		6.3. Alignment and representation of the inter-organizational IS territory
		6.4. Urbanization of an inter-organizational IS
			6.4.1. Cloud computing
			6.4.2. Computing standards
			6.4.3. Blockchain
			6.4.4. Free software
			6.4.5. Open data
		6.5. Exercise: AGK
Part 3 Project Alignment
	Introduction to Part 3
	Chapter 7 IS Project Management
		7.1. Strategy of IS projects
			7.1.1. The strategic plan
			7.1.2. Business department’s strategy
			7.1.3. Operational project governance
			7.1.4. Budget management
			7.1.5. Quality system
		7.2. Roll-out of a traditional IS project
			7.2.1. Defining, researching and initializing the project
			7.2.2. Developing and building the IS solution
			7.2.3. Management and roll-out of the IS solution
			7.2.4. Project assessment
		7.3. Agile IS projects: a development methodology, a process and a philosophy
			7.3.1. An empirical, iterative, incremental approach
			7.3.2. The conditions of success of agile projects
		7.4. DevOps: making the link between IS developments and IS department procedures
		7.5. Security in IS projects
			7.5.1. Risk parameter assessment
			7.5.2. Risk analysis
			7.5.3. Security in development
			7.5.4. Security for putting into production and deployment: towards a permanent watch
		7.6. Exercise: cybersecurity in projects, managing tomorrow’s threats
	Chapter 8 Technology, Alignment and Strategic Transformation
		8.1. The alignment of stakeholders, territories and projects
		8.2. Strategic alignment
		8.3. Competition, technological revolutions and new strategies
		8.4. Strategic transformation linked to ISs and new technologies
		8.5. Towards a dynamic perspective of strategic transformation linked to the IS
		8.6. Exercise: TechOne: Big Data and the Cloud
	Chapter 9 Auditing ISs
		9.1. What is an audit?
			9.1.1. A need for measurement: alignment by audit
			9.1.2. IS auditing practices
		9.2. The IS and auditing
			9.2.1. IS internal audits
			9.2.2. IS external audits
		9.3. The audit process
			9.3.1. Structuring an IS audit project
		9.4. Scope of the audit
			9.4.1. Domains and processes audited
		9.5. Audit repositories
		9.6. Towards an approach via the risks of strategic alignment?
		9.7. Conclusion
		9.8. Exercise: an auditor’s view
Conclusion: Management of Information Systems in its Complexity
Glossary
References
Index
Other titles from ISTE in Information Systems, Web and Pervasive Computing
EULA