Information and Communication Technologies in Tourism 2020: Proceedings of the International Conference in Surrey, United Kingdom, January 08–10, 2020

Front Matter ....Pages i-xiii
Front Matter ....Pages 1-1
 Adapting to an Emerging Social Media Landscape: The Rise of Informalization of Company Communication in Tourism  (Corné Dijkmans, Peter Kerkhof, Camiel Beukeboom)....Pages 3-14
 The Dualistic Model of Passion for Online Travel Community Activities: The Role of Real-Me and Emotional Loneliness  (Kwang-Ho Lee, Sangguk Kang, Byeong Cheol Lee)....Pages 15-26
 Classification and Visualization of Travel Blog Entries Based on Types of Tourism  (Naoki Shibata, Hiroto Shinoda, Hidetsugu Nanba, Aya Ishino, Toshiyuki Takezawa)....Pages 27-37
 Customer Value Framework and Recommendation Intention: The Moderating Role of Customer Characteristics in an Online Travel Community  (Dandison C. Ukpabi, Heikki Karjaluoto, Sunday Olaleye, Emmanuel Mogaji)....Pages 38-49
Front Matter ....Pages 51-51
 Which Photo Themes Evoke Higher Intention to Visit Switzerland?  (Meng-Mei Chen, Andreina Irene Ramon Scovino)....Pages 53-64
 Influencer Marketing for Tourism Destinations: Lessons from a Mature Destination  (Francisco Femenia-Serra, Ulrike Gretzel)....Pages 65-78
 Credibility in Question: Travel Information Adoption Among Chinese Consumers in Canada and Singapore  (Si Ru Li, Yi Xuan Ong, Naoya Ito)....Pages 79-91
 An Efficiency Assessment of DMOs’ Facebook Pages: A Benchmarking Study  (Irem Onder, Bozana Zekan, Nusret Araz)....Pages 92-102
 Projected and Perceived Destination Image of Tyrol on Instagram  (Adriana Wacker, Aleksander Groth)....Pages 103-114
Front Matter ....Pages 115-115
 The Effects of Group Diversity in Group Decision-Making Process in the Travel and Tourism Domain  (Amra Delic, Judith Masthoff, Hannes Werthner)....Pages 117-129
 Next-POI Recommendations for the Smart Destination Era  (David Massimo, Francesco Ricci)....Pages 130-141
 From Pictures to Travel Characteristics: Deep Learning-Based Profiling of Tourists and Tourism Destinations  (Mete Sertkan, Julia Neidhardt, Hannes Werthner)....Pages 142-153
Front Matter ....Pages 155-155
 Enhancing Train Travel with Augmented Reality for Smartphones: The “Tales on Rails” Project  (Heidrun Föhn, Sonja Böckler, Fabio Baumgartner, René Bauer, Ulrich Götz)....Pages 157-168
 Exploring the Impact of Multisensory VR on Travel Recommendation: A Presence Perspective  (Jasmin Hopf, Melina Scholl, Barbara Neuhofer, Roman Egger)....Pages 169-180
 Augmented Reality Applications: The Impact of Usability and Emotional Perceptions on Tourists’ App Experiences  (Brigitte Stangl, Dandison C. Ukpabi, Sangwon Park)....Pages 181-191
Front Matter ....Pages 193-193
 Impact of Free Wi-Fi on Guest Satisfaction and Price of Properties in Sharing Economy Accommodations  (Jacques Bulchand-Gidumal, Santiago Melián-González, Beatriz González López-Valcárcel)....Pages 195-205
 Studying the Factors Influencing Customers’ Intention to Use Self-service Kiosks in Fast Food Restaurants  (Osman Ahmed El-Said, Toleen Al Tall)....Pages 206-217
 Pharmabroad: A Companion Chatbot for Identifying Pharmaceutical Products When Traveling Abroad  (Boris Ruf, Matteo Sammarco, Jonathan Aigrain, Marcin Detyniecki)....Pages 218-228
Front Matter ....Pages 229-229
 Exploring the Use of Chatbots in Hotels: Technology Providers’ Perspective  (Dimitrios Buhalis, Emily Cheng Siaw Yen)....Pages 231-242
 Brandjacking: The Effect of Google’s 2018 Keyword Bidding Policy Changes on Hotel Website Visibility  (Peter O’Connor)....Pages 243-254
 Blockchain Implementation in Hotel Management  (Ma Dolores Flecha-Barrio, Jesús Palomo, Cristina Figueroa-Domecq, Mónica Segovia-Perez)....Pages 255-266
 Self-service Technology Preference During Hotel Service Delivery: A Comparison of Hoteliers and Customers  (Chun Liu, Kam Hung)....Pages 267-279
 Review Helpfulness: The Influences of Price Cues and Hotel Class  (Erin Yirun Wang, Lawrence Hoc Nang Fong, Rob Law)....Pages 280-291
Front Matter ....Pages 293-293
 Semantic Data Models for Hiking Trail Difficulty Assessment  (Jean-Paul Calbimonte, Simon Martin, Davide Calvaresi, Nancy Zappelaz, Alexandre Cotting)....Pages 295-306
 Volunteered Geographic Information for Monitoring and Exploring Cycling Activities in the Japanese Nationwide Geographical Space  (Koun Sugimoto)....Pages 307-319
Back Matter ....Pages 321-322