Information and Communication Technologies in Tourism 2010: Proceedings of the International Conference in Lugano, Switzerland, February 10–12, 2010

3211994068......Page 1
Title Page\r......Page 3
Copyright Page\r......Page 4
Preface......Page 5
Table of Contents\r......Page 6
Index of Authors......Page 11
Research Programme Review Committee......Page 13
1 Introduction......Page 15
2 Background......Page 17
2.1 Domain Names and Branding......Page 18
2.2 Diffusion of Innovations......Page 19
4 Findings......Page 21
4.1 Hypotheses Testing......Page 22
5.2 Academic Implications......Page 23
5.3 Limitations and Future Research......Page 24
References......Page 25
1 Introduction......Page 27
2 Literature Review......Page 29
3 The DEA Methodology......Page 30
4 Three-Stage DEA Framework......Page 31
5 Empirical Findings......Page 33
6 Conclusion and Outlook......Page 36
References......Page 37
Acknowledgement......Page 38
1 Introduction......Page 39
2.2 Role of Technology Amenities for Hotel Selection......Page 40
2.3 Impact of Hotel Technology on Guest Satisfaction......Page 42
2.4 The use of importance-performance analysis in the hospitality industry......Page 43
4.1 Respondent Demographics and Travel Behavior......Page 44
4.2 Comparing In-Room Technology Amenities’ Importance and Performance by Guest Gender\r......Page 45
5 Conclusion......Page 48
References......Page 49
1 Introduction......Page 52
2 Background of the study......Page 53
2.1 The extended model of Internet Commerce Adoption (eMICA)......Page 54
3 Method and Data......Page 55
4 Results......Page 57
5 Discussion......Page 59
6 Conclusions, limitations and further research......Page 60
References......Page 62
1 Introduction......Page 64
2.1 E-commerce......Page 65
2.3 Past studies of other factors found to influence technology adoption......Page 66
3 Methodology......Page 67
4.1 Endogenous factors......Page 68
4.2 Exogenous factors......Page 69
4.3 Collinearity diagnostics......Page 72
5 Conclusion......Page 73
References......Page 74
1 Introduction......Page 76
2.2 Role of the Internet in Medical Tourism......Page 78
3 Research Methodology......Page 80
4.1 Meeting information needs......Page 81
4.3 Providing supporting services......Page 82
5 Conclusion and Directions for Future Research......Page 83
References......Page 86
1 Introduction......Page 88
2.1 Theoretical Foundations......Page 89
2.2 Categories......Page 90
3.2 Measurement......Page 92
3.3 Analysis......Page 94
4.1 E-Success and hoteliers......Page 95
4.2 E-Success and Winemakers......Page 96
5.2 Practical Implications......Page 97
References......Page 98
1 Introduction......Page 100
2 Literature review......Page 101
4 Findings......Page 103
5 Discussion and Conclusions......Page 108
References......Page 109
1 Originality......Page 112
2 Review of Background......Page 113
3 Theoretical Framework......Page 114
3.1 “Threats” as Usability Problems Inherent to the Design......Page 115
3.4 The Synergy between Usability Analysis and Usage Studies......Page 116
4 Research Design......Page 117
5.1 Usability......Page 118
5.2 Usages......Page 120
6 Conclusions and Future Work......Page 121
References......Page 122
1 Introduction......Page 124
2 QR codes and mobile tagging......Page 125
3 Existing approaches and related work......Page 126
4.1 Architectural integration of QR codes......Page 127
4.3 Event information......Page 129
4.4 Tourist information......Page 130
5.1 Experimental setup......Page 131
5.2 Results......Page 132
References......Page 134
Acknowledgements......Page 135
1 Introduction......Page 136
2 Theoretical Background – Agile Software Development......Page 137
3 NetBeans MobilityPack......Page 138
4 Methodology and Evaluation......Page 139
4.1 Results of the prototype development......Page 141
4.2 Results of the prototype evaluation in a real context......Page 143
References......Page 144
1 Introduction......Page 146
2 The concept of the Digital Dowsing Rod......Page 147
2.1. Web client......Page 149
2.3. Content Management......Page 150
2.5. Digital Dowsing Rod Case Study......Page 151
3 Results......Page 153
3.1. Parlance Point (PP)......Page 155
4.2. Regarding the content......Page 156
References......Page 157
Acknowledgements......Page 158
1 Introduction......Page 159
2 Travel Planning Functions and GUI......Page 161
3 Research Hypothesis......Page 163
4 Evaluation Strategy......Page 165
5.2 Performance of the users in the different systems......Page 167
5.4 Influences and correlations within the results......Page 168
6 Conclusions......Page 169
Acknowledgements......Page 170
1 Introduction......Page 171
2 QR codes and mobile tagging......Page 172
3 Existing approaches and related work......Page 173
4.1 Architectural integration of QR codes......Page 174
4.3 Event information......Page 176
4.4 Tourist information......Page 177
5.1 Experimental setup......Page 178
5.2 Results......Page 179
References......Page 181
Acknowledgements......Page 182
1 Introduction......Page 183
2 Theoretical Background – Agile Software Development......Page 184
3 NetBeans MobilityPack......Page 185
4 Methodology and Evaluation......Page 186
4.1 Results of the prototype development......Page 188
4.2 Results of the prototype evaluation in a real context......Page 190
References......Page 191
1 Introduction......Page 193
2 The concept of the Digital Dowsing Rod......Page 194
2.1. Web client......Page 196
2.3. Content Management......Page 197
2.5. Digital Dowsing Rod Case Study......Page 198
3 Results......Page 200
3.1. Parlance Point (PP)......Page 202
4.2. Regarding the content......Page 203
References......Page 204
Acknowledgements......Page 205
1 Introduction......Page 206
2 Travel Planning Functions and GUI......Page 208
3 Research Hypothesis......Page 210
4 Evaluation Strategy......Page 212
5.2 Performance of the users in the different systems......Page 214
5.4 Influences and correlations within the results......Page 215
6 Conclusions......Page 216
Acknowledgements......Page 217
1 Advanced visitor tracking research......Page 218
2 Expected impacts of AVITA in the management of visitor attractions and tourist destinations\r......Page 220
3 Lessons from the PortAventura pilot visitor tracking......Page 221
4 An AVITA research agenda for the next decade......Page 226
5 Conclusions......Page 227
References......Page 228
1 Introduction......Page 230
2.1 PortAventura......Page 231
2.2 Mini Israel Miniature Park......Page 235
2.3 The Old City of Akko......Page 237
2.4 Hong Kong......Page 240
References......Page 242
1 Introduction......Page 243
2 Theory / Issues......Page 244
3 Research method......Page 245
4 Results......Page 246
4.1.1 Norwich St. Andrews......Page 247
4.1.2 Norwich Chapelfield......Page 248
4.2.1 Rouen Vieux Marché......Page 249
4.2.2 Rouen Vieux Haut Vieille Tour......Page 250
4.3.1 Koblenz Löhr-Center......Page 251
4.3.2 Koblenz Görresplatz......Page 252
5 Conclusion & Outlook......Page 253
Acknowledgements......Page 254
1 Introduction......Page 255
2 Price Table Patterns in Tourism Web Sites......Page 257
3 Tourism Price Ontology......Page 259
4 Price Table Analyses and Interpretation in TourIE......Page 262
5 Lessons Learned and Future Work......Page 265
References......Page 266
1 Introduction......Page 267
2.1 Online shopping cart abandonment......Page 268
2.2 Web site design and shopping cart abandonment......Page 269
2.3 Clickstream analysis applied in tourism research......Page 270
2.4 Process sequence matching with a designed web process sequence......Page 271
3.2 Data Analysis......Page 272
4.1 Sequence Matching Results for Online Hotel Booking Processes......Page 273
4.2 Potential Reasons for Abandonment and Comments for Web Design......Page 275
5 Conclusions......Page 276
References......Page 277
Acknowledgements......Page 278
1 Introduction......Page 279
2.1 Technology Acceptance Model......Page 280
2.2 Theory of Planned Behaviour......Page 281
2.3 Perceived Shopping Risk......Page 282
2.4 Trust......Page 283
3 Method......Page 284
4 Results......Page 285
5 Conclusions......Page 288
References......Page 289
1 Introduction......Page 292
3.1 Stakeholder theory in tourism and destination management......Page 293
3.2 Stakeholders\' collaboration, DMOs and destination management......Page 295
4 Collaboration, collaborative tourism planning and management......Page 297
5 e-Democracy for destination management: proposed framework......Page 298
6 Conclusions and Implications......Page 302
Reference......Page 303
1 Introduction......Page 304
2 Theory......Page 305
3.2 Methodology......Page 308
4.1 Triangular model......Page 309
5.2 Benefits for travel agents......Page 313
6 Discussion and Future Research......Page 314
References......Page 315
1 Introduction......Page 317
2 Theoretical Foundations......Page 318
3 Hypotheses and Method......Page 321
4 Results......Page 323
5 Discussion......Page 324
References......Page 326
1 Introduction......Page 328
2.2 Satisfaction/Dissatisfaction......Page 329
2.4 The Role of Reliance on eWOM......Page 330
2.5 Conceptual Model......Page 331
3.1 Data Collection......Page 332
3.3 Data Analysis......Page 333
4 Results......Page 334
5 Conclusions......Page 335
References......Page 336
1 Introduction......Page 340
2 Theoretical Background......Page 341
3 Hypotheses Development......Page 343
4 Method......Page 345
6.1 Sample Profile......Page 346
6.3 Multiple Group Path Analysis......Page 347
7 Discussion and Limitations......Page 348
References......Page 349
1 Introduction......Page 352
2.1 Culture and Complaints......Page 354
2.2 Web 2.0 Technologies and Complaint......Page 355
3 Research Method......Page 356
4.1 e-Complaint Categories between Mainland Chinese and non-Chinese......Page 357
4.2 Significant Relationships between Categories of E-Complaint and Room Rates\r......Page 359
5 Conclusions......Page 361
References......Page 362
Acknowledgements......Page 363
1 Introduction......Page 364
2 Literature Review......Page 365
3 Methodology......Page 366
4 Findings and Discussion......Page 367
References......Page 373
1 Introduction......Page 375
2 Related Work......Page 376
3.1 Destination Online Reputation Model\r......Page 378
3.2 DORM conceptual framework application\r......Page 379
4 Results......Page 381
5 Discussions and Conclusions\r......Page 383
References......Page 385
1 Introduction......Page 387
2 Related Work......Page 388
3 Requirements-Driven Evaluation Framework......Page 389
4 The National Gallery of Canada Website......Page 390
5 Preparation Phase: Targets and User Profiles......Page 391
6.2 Modeling the Communication Strategy......Page 392
7 Evaluation Phase: Task Scenarios & Brand Values Assessment......Page 393
8.1 Adjusting Brand Values through Reliability Analysis......Page 394
9 Discussion and Design Implications......Page 395
10 Conclusions, Limits and Future Work......Page 397
References......Page 398
2 Adoption Strategies of e-Commerce in SMEs......Page 399
5 Conceptual Framework......Page 402
6 Research Methodology......Page 403
7.1 Features of websites content......Page 404
7.2 Travel agents’ websites based on proposed model......Page 405
7.3 Other statistics......Page 406
8 Conclusion and Recommendations......Page 407
References......Page 408
Acknowledgement......Page 410
1 Introduction......Page 411
2 Background......Page 412
3 Discovering Services......Page 413
4 Bundling Services......Page 414
4.1 Overview......Page 415
4.2 Approach......Page 417
4.3 Example......Page 419
5 Related Work......Page 420
6 Conclusion and Future Work......Page 421
References......Page 422
1 Introduction......Page 423
2 Literature Review......Page 424
4 Findings and Discussions......Page 426
4.1 Australia as the most favored outbound destination......Page 427
4.2 Nepal as the second most favored outbound destination......Page 429
4.3 India, Vietnam and Egypt as the unfavorable destinations......Page 430
References......Page 433
2 The individual tourist’s use of the web......Page 435
2.2 The web and e-tourism7......Page 436
2.3 Tourist practices on the web......Page 437
3 Social functions of tourist research on the web 2.015\r......Page 438
3.1 Tourist surfing and «escape» from social constraints......Page 439
4 Repercussions of tourist surfing on the publishers of tourist communications\r......Page 442
5 Conclusion......Page 444
Reference......Page 445
1 Introduction......Page 447
2.1 Related Literature......Page 448
2.2 A General Framework of the Use of a Search Engine for Travel Planning......Page 449
3 Methodology......Page 451
4.2 Pre-Search Conditions......Page 452
4.3 Search Process......Page 453
4.4 Overall Evaluation of Search Engine Use......Page 455
5 Conclusions and Implications......Page 456
References......Page 457
Assessing the Dynamics of Search Results in Google......Page 459
2.1 Dynamics in Online Travel Information through Search Engines......Page 460
2.2 Research Rationale......Page 461
4.1 Data......Page 462
5.1 Size of the Information Space in Google......Page 463
5.2 Changes in the Rankings of Top Website in Google......Page 464
5.3 Impact of Search Dynamics on the DMO Website......Page 467
References......Page 468
Acknowledgements......Page 470
1 Introduction......Page 471
2 Related Work......Page 472
3 Methodology......Page 473
4 Findings......Page 474
References......Page 480
Acknowledgement......Page 481
1 Introduction......Page 482
2 Marketing Research Approaches......Page 483
3 Profile of the Destination Saas-Fee......Page 484
4 Methodical Approach......Page 485
5 Results and Analysis of the Hotel Evaluations......Page 486
6 Analysis of free text comments......Page 489
7 Discussion und conclusions......Page 490
9 Implications for Practice......Page 491
References......Page 492
Acknowledgement......Page 493
1 Introduction......Page 494
2.1 Diffusion of Innovations Theory (DOI)......Page 495
2.2 Adopter Categorization......Page 496
2.3 Internet Implementation and Leapfrogging......Page 497
3.2 Analysis of Web 2.0 features......Page 498
3.3 Analysis of Bass Rogers’ diffusion of innovation per sector......Page 500
4 Research Results......Page 501
5 Implications and Conclusion......Page 502
References......Page 503
1 Introduction......Page 507
2.1 The rise of social media......Page 508
2.2 Consumer behaviour and the role of word of mouth......Page 509
2.4 The motivation to engage in word of mouth......Page 510
2.5 Social interaction utility and word of mouth......Page 511
3.1 Research instrument......Page 512
4.1 Sample description and behavioural characteristics......Page 513
4.3 Motivation to share UGC regarding a trip (WHY)......Page 514
4.4 Correlation analysis......Page 515
6 Recommendations......Page 516
References......Page 517
Acknowledgement......Page 518
1 Introduction......Page 519
2 Uses & Gratification Theory (U&G)......Page 520
3 Dual Process Theory......Page 521
4 Consumer Empowerment......Page 522
4.1 Content Empowerment......Page 523
4.3 Process Empowerment......Page 524
5 Research Methodology......Page 525
6.1 Content Empowerment......Page 526
6.3 Process Empowerment......Page 527
References......Page 528
1 Introduction......Page 531
2 Theoretical Issues: Disability and Touristic Demands......Page 532
3 Methodology......Page 533
4.1 Profile of Sample......Page 534
4.2 General Travel Behaviour......Page 535
4.4 Online Travel Planning......Page 537
4.5 Booking Behaviour......Page 539
4.6 Use of the Internet during and after a Travel-Trip......Page 540
5 Conclusion......Page 541
References......Page 542
1 Introduction......Page 543
2 Sustainable Tourism......Page 544
3 Stakeholders’ Involvement in STD......Page 545
4 ICTs and Sustainable Tourism Development......Page 546
5 Research Method......Page 548
6.2 ICT Applications......Page 549
6.3 Barriers to the Implementation of ICTs in STD......Page 551
7 Conclusions, Recommendations and Limitations......Page 552
References......Page 553
1 Introduction......Page 556
2 Background......Page 557
4 Research Approach......Page 558
5 Results and Discussion......Page 559
6 Conclusion and Areas for Future Research......Page 565
References......Page 567
1 Introduction......Page 569
2 Literature Review......Page 570
3 Methodology......Page 572
4.1 The actual present use of widgets for destination marketing......Page 573
4.2 The potential use of widgets in destination marketing......Page 574
5.1 Creation of destination database......Page 575
5.2 Widget search, selection and download......Page 576
5.3. The User Personalised Content (UPC) structure......Page 577
6 Conclusion......Page 578
References......Page 579
1 Introduction......Page 581
2.1 Photography and User-generated content......Page 582
2.2 The League of Arab States and Muslim Culture......Page 583
3 Methodology......Page 584
4.1 Flickr Posters and Arab Human Portrayal......Page 586
4.2 Human Presence and Country......Page 587
5 Discussions......Page 588
7 Future Research......Page 589
References......Page 590
Acknowledgements......Page 592
1 Introduction......Page 593
2 Literature Review......Page 595
3 Methods......Page 597
4.1 Reliability and Validity......Page 598
4.2 Path Analysis......Page 599
5 Conclusions and Implications......Page 600
References......Page 601
1 Introduction......Page 604
2.1 Photography, Travel and User-generated content......Page 605
2.2 The League of Arab States......Page 606
3.1 Internet Hosts and Users with Flickr postings......Page 607
5 Results......Page 608
6.1 Tourists and Arab countries......Page 610
7 Limitations and Future Research......Page 612
References......Page 613
1 Introduction......Page 616
2 Issues......Page 617
3 Procedures......Page 619
4 Results......Page 622
5 Following Steps......Page 624
References......Page 625
1 Introduction......Page 627
2 Food and Food Tourism......Page 628
2.2 The role of ICTs......Page 629
3 Methodology and Background Data......Page 630
4 The ICT Role in the Turkish Food and Wine Market......Page 632
5 Concluding Remarks......Page 636
References......Page 637
1 Introduction......Page 639
2 Literature review......Page 641
3 Methodology......Page 643
4 Results......Page 644
5 Discussions and implications......Page 646
References......Page 648
1 Introduction......Page 651
2 Background......Page 652
2.2 Semantic composition of servic......Page 653
2.3 Collaborative environments......Page 654
3 Methodology......Page 655
4.1 Semantic Request Manager......Page 657
4.2 E-Business Model......Page 659
6 Conclusions and Future Research......Page 660
References......Page 661
1 Introduction......Page 663
2 SEMAMO Architecture......Page 664
3 Sample Market Reports: The Tourism Domain......Page 666
3.1 Use Case: Market Overview......Page 667
3.2 Use Case: Peer Group Analysis......Page 668
3.3 Use Case: Market Structure Analysis......Page 669
4 Incorporating Domain Semantics......Page 670
4.1 Ontology-based Application Modelling......Page 671
4.2 Domain Processing Data......Page 672
References......Page 674
Acknowledgements......Page 675
1 Introduction......Page 676
2.1 Definitions......Page 679
2.2 Context ontology: ContOlogy......Page 680
2.3 System architecture......Page 682
3 Use Case Validation......Page 684
4 Conclusions......Page 685
References......Page 687