Information and Communication Technologies in Tourism 2016: Proceedings of the International Conference in Bilbao, Spain, February 2-5, 2016

Front Matter....Pages i-xv
Front Matter....Pages 1-1
Bringing Online Visibility to Hotels with Schema.org and Multi-channel Communication....Pages 3-16
Automatic Persistent Personalization of Ads in Tourism Websites....Pages 17-30
Connectivity and the Consequences of Being (Dis)connected....Pages 31-44
Generation of Gamified Mobile Experiences by DMOs....Pages 45-57
Automated Hyperlink Text Analysis of City Websites: Projected Image Representation on the Web....Pages 59-72
E-Government Relationships Framework in the Tourism Domain. A First Map....Pages 73-86
The Role of Information Quality, Visual Appeal and Information Facilitation in Restaurant Selection Intention....Pages 87-97
Why Are There More Hotels in Tyrol than in Austria? Analyzing Schema.org Usage in the Hotel Domain....Pages 99-112
The Role of Destination in Hotels’ Online Communications: A Bottom-Up Approach....Pages 113-125
The Co-creation Process of the Online Image of an Italian World Heritage Site: The Sassi of Matera....Pages 127-140
Front Matter....Pages 141-141
Factors Affecting the Performance of Tourism Crowdfunding Projects: An Empirical Study....Pages 143-156
Enriching Travel Guidebooks with Travel Blog Entries and Archives of Answered Questions....Pages 157-171
The ‘Selfie Gaze’ and ‘Social Media Pilgrimage’: Two Frames for Conceptualising the Experience of Social Media Using Tourists....Pages 173-182
Exploring Park Visitors’ Activities in Hong Kong using Geotagged Photos....Pages 183-196
Tourists Visit and Photo Sharing Behavior Analysis: A Case Study of Hong Kong Temples....Pages 197-209
Optimizing the Publication Flow of Touristic Service Providers on Multiple Social Media Channels....Pages 211-224
Discovery and Classification of the Underlying Emotions in the User Generated Content (UGC)....Pages 225-237
Differential Destination Content Communication Strategies Through Multiple Social Media....Pages 239-252
Destination Image Gaps Between Official Tourism Websites and User-Generated Content....Pages 253-265
Do Social Media Investments Pay Off?: Preliminary Evidence from Swiss Destination Marketing Organizations....Pages 267-280
Front Matter....Pages 141-141
Alpine Tourists’ Willingness to Engage in Virtual Co-Creation of Experiences....Pages 281-294
Localization of Three European National Tourism Offices’ Websites. An Exploratory Analysis....Pages 295-307
Social CRM Capabilities and Readiness: Findings from Greek Tourism Firms....Pages 309-322
Front Matter....Pages 323-323
Hotel Website Quality Versus Star Level: The Case of Macau Hotel Websites....Pages 325-338
An Empirical Examination of Online Restaurant Reviews (Yelp.com): Moderating Roles of Restaurant Type and Self-image Disclosure....Pages 339-353
How Far, How Near Psychological Distance Matters in Online Travel Reviews: A Test of Construal-Level Theory....Pages 355-368
Online Hotel Reviews: Rating Symbols or Text… Text or Rating Symbols? That Is the Question!....Pages 369-382
What Does Hotel Location Mean for the Online Consumer? Text Analytics Using Online Reviews....Pages 383-395
Hotel Responses to Guests’ Online Reviews: An Exploratory Study on Communication Styles....Pages 397-409
Topic Detection: Identifying Relevant Topics in Tourism Reviews....Pages 411-423
Front Matter....Pages 425-425
Investigating American iPhone Users’ Intentions to Use NFC Mobile Payments in Hotels....Pages 427-440
Generating Paths Through Discovered Places-of-Interests for City Trip Planning....Pages 441-453
Customer Experiences with Hotel Smartphone: A Case Study of Hong Kong Hotels....Pages 455-466
Assessment of Perceived Risk in Mobile Travel Booking....Pages 467-480
Tracking Tourist Spatial-Temporal Behavior in Urban Places, A Methodological Overview and GPS Case Study....Pages 481-494
Users’ Creativity in Mobile Computing Travel Platforms....Pages 495-507
Pilgrims’ Acceptance of a Mobile App for the Camino de Santiago....Pages 509-521
Innovation-Related Organizational Decision-Making: The Case of Responsive Web Design....Pages 523-534
Mapping Mobile Touchpoints in Sport Events....Pages 535-547
Who Uses Mobile Apps Frequently on Vacation? Evidence from Tourism in Switzerland....Pages 549-562
Front Matter....Pages 563-563
Correlating Languages and Sentiment Analysis on the Basis of Text-based Reviews....Pages 565-577
Contextual Information Elicitation in Travel Recommender Systems....Pages 579-592
Can We Predict Your Sentiments by Listening to Your Peers?....Pages 593-603
Front Matter....Pages 605-605
Augmented Reality at Cultural Heritage sites....Pages 607-619
Effects of Virtual Reality and Augmented Reality on Visitor Experiences in Museum....Pages 621-635
Understanding the Acceptance of Augmented Reality at an Organisational Level: The Case of Geevor Tin Mine Museum....Pages 637-650
Front Matter....Pages 651-651
MOOC Camp: A Flipped Classroom and Blended Learning Model....Pages 653-665
A Framework for Evaluating MOOCs in Applied Hospitality and Tourism Settings....Pages 667-679
Front Matter....Pages 681-681
The Impact of Sharing Economy on the Diversification of Tourism Products: Implications for Tourist Experience....Pages 683-694
Strategic Self-presentation in the Sharing Economy: Implications for Host Branding....Pages 695-708
Forecasting the Final Penetration Rate of Online Travel Agencies in Different Hotel Segments....Pages 709-721
The Secret of Fundraising on Kickstarter: Colour Congruence....Pages 723-735
Concept of Digital Capability in Businesses: Demonstration by a Case Study on Finnish Online Tools....Pages 737-749
DataTourism: Designing an Architecture to Process Tourism Data....Pages 751-763
The Role of Culture on Online Search Behaviour: A Comparative Study Between British and Chinese Travellers....Pages 765-777
Value Co-creation and Co-destruction in Connected Tourist Experiences....Pages 779-792